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Tue Dec 17 2013 14:58:01

eBay Seller Threatens to Delay Refunds if Negged

By: Reader

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Dear Ina,
Dealing with a jewelry store on eBay. In a letter they sent out (which I've attached) they state (down around the 4th paragraph) that if I give them negative feedback, they will hold my refund for 3 to 6 weeks!

"Leaving a negative feedback or opening a dispute not only damages our ability to function reliably as an eBay vendor, but will delay refunds and replacements up to 3 to 6 weeks!"

Never heard of something like that!
Just_AC




Comments (28) | Permalink

Readers Comments

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: RCL This user has validated their user name.

Tue Dec 17 15:25:09 2013

Was this from a BIG seller? Or a little seller? I'd report it to eBay anyway. By my understanding, eBay will refund your money immediately if the item is NOT what you ordered.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: RCL This user has validated their user name.

Tue Dec 17 15:25:53 2013

PS Just the type of classy seller eBay needs.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: AC_in_Mich This user has validated their user name.

Tue Dec 17 15:46:45 2013

Hmmm, hard to say - they have 2165 12 month feedback (2800 total), has been a member since 2008, has over $10,000 on sales this last week alone
If I had to hazard a guess, this was a name that wasn't being utilized a lot (maybe they had a different name, but was getting a lot of bad feedback, maybe they weren't into ebay that much) and a little over a year they started strong selling their jewelry - BTW, there also are 25 revised feedbacks

Just_AC

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: AC_in_Mich This user has validated their user name.

Tue Dec 17 15:48:02 2013

BTW, I am going to wait until I get my $$$$ before contacting eBay!

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Map

Tue Dec 17 15:56:30 2013

@Just_AC

You can do two things.

First you could choose to help this seller by contacting him and letting him know that he is violating ebay policy because a seller can not state that in the description.

The seller probably does not know the rules exist because he has not read the rules.

The second thing you can do is use the report link in the listing to report the violation.

Seller is probably frustrated and does not know how to cope with the loss of visibility in ebay search engine. algorythems are already on him dropping him to the botto

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Captain Nemo

Tue Dec 17 17:40:45 2013

The single most important thing to do immediately - if you haven't already - is make sure you opened a case against them, hopefully a SNAD.

The timeframes are very tight, escalate everything as soon as the system lets you, and you will notice specific timeframes.

If they fail to close the case by issuing a refund within the stated timeframes, ebay will do it for them.  

This will also give them a ''opened case without seller resolution'' - these things get sellers booted.

Sellers don't make the rules on ebay or amazon - the site does - and you will get your money in a reasonable time.  Lot of sellers list terms on their listings and/or in emails that are 100% IRRELEVANT to your case.  Never talk directly to any seller that appears to violate the site rules.  Just ignore them.  You will get your money.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Ric

Tue Dec 17 19:54:21 2013

As far as eBay is concerned, messages sent outside the eBay system do not exist, and will not be considered by eBay.

eBay will do nothing to sanction the seller referenced in the OP's letter unless the seller puts those statements into their listing or unless they are sending the notices through eBay messages.

Suffice it to say, when returning an item to this seller, it would be wise to include signature confirmation so that you have electronic proof the seller received the return.

If the seller refuses to refund after receiving the return, eBay will step in to support the buyer since eBay supports buyers 99.99999 per cent of the time.

The downside for the seller is that all it will take to end their selling career is to have a small number of dissatisfied buyers who refuse to be intimidated, leave the negative, and pursue the case with eBay.

What the seller apparently does not realize, or does not care about is that eBay will see a few of these cases in a short time frame, find in the buyers favor, slam the seller into Guardrail, and that seller will be receiving their MC999 see you later notice in short order.



eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: iheartjacksparrow

Tue Dec 17 23:04:41 2013

The first thing I thought of after reading the OP's letter was our Beverly.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Ed Gadfly

Wed Dec 18 02:17:15 2013

Act right now and let eBay and PayPal both know your item was SNAD.

The seller can sit on your money forever if they want to try. PayPal will refund you money from their bottomless pit, a lot sooner.

The only person your seller might be fooling is themselves. Sellers are eBay employees who pay instead of getting paid.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Rexford

Wed Dec 18 09:37:15 2013

iheartjacksparrow says "The first thing I thought of after reading the OP's letter was our Beverly."

I thought the same thing.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Anonymous Annie

Wed Dec 18 13:11:40 2013

Even if this LTTE had been written by 'another person of note'... as much as I take issue with that other person, I'm afraid I'd have to agree that this particular seller is out of bounds.

Unfortunately, sellers like this one are what cause eBay to over-react and then try to craft some all-encompassing rule or policy that ends up causing more problems for honest 'law-abiding' rank-and-file sellers. The 'cure' that eBay comes up with is almost always WORSE than the disease it was designed to prevent.

Whatever the problem may be, it seems that eBay would prefer to write scripts and bots that automatically handle the problem rather than intelligently addressing each situation... on an individual basis... looking at the entire picture (and the seller's history) before rendering a judgement.

I suspect that as a result of this seller's behavior, a new rule is already being crafted that will specify a one-size-fits-all zero-tolerance timeframee in which refunds must be given. And no matter what the cause of the delay, even if it's a PP glitch, or regional power outage... the seller will be held responsible, and will have to deal with whatever Draconian punitive measures are automatically imposed upon them.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Marie

Wed Dec 18 14:32:50 2013

What does their return policy say on the listing itself.  OP can you go locate that and paste it in here.  

As a seller on Ebay let me offer my sincere apologies for this seller.  Not many sellers are like that and I'm sorry you have one to deal with.

With that said, please know it is an empty threat.  If you were to file a claim, they can't wait that long to refund you if a refund is deem appropriate by Ebay.  Ebay won't allow it.  So please know that the Buyer Protection policy will protect you in this case.

But this seller needs a severe reprimand.  This is horrible behavior.  They are a good size seller, but by no means are they a diamond seller.

Please let us known what their return policy states on the listing.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: Puck

Wed Dec 18 15:15:08 2013

An eBay seller threatening to hold refunds in the event a red doughnut is deposited...that's a good one.

If s/he really deserves a crimson bagel, I'd be sorely tempted to drop one just to test their mettle.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: LAbay This user has validated their user name.

Wed Dec 18 20:16:25 2013

This situation is a symptom of the hostile and paranoid culture eBay has fostered by their unthoughtful policies and feedback system.

It is relatively simple to avoid this adversarial situation in the first place by revising eBay policies. For example, once an item is returned to a seller and the buyer is refunded, the transaction is automatically cancelled and no buyer feedback is allowed. Also, the seller does have to open a case with the buyer to receive a FVF refund.

This would make a much better and more streamlined situation for all involved including eBay who would not need to get involved.

But somehow, eBay prefers that sellers get on the defensive and buyers get angry.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: LAbay This user has validated their user name.

Wed Dec 18 22:04:15 2013

Correction: the seller should NOT have to open a case to get FVF back.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

This user has validated their user name. by: elpereles
Web Site

Wed Dec 18 23:36:15 2013

I saw some seller add some strange notes and even humiliate themselves begging for feedback in the paper invoices. But never saw one saying he/she can control a refund.

Seriously. It is too sad see this kind of sellers. Meanwhile some of my favorites sellers are gone in the purge. :(  

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: Moonwishes This user has validated their user name.
Web Site

Thu Dec 19 02:37:44 2013

Years ago while we were still selling on ebay, hubby bought something using our ebay account. Back then sellers could still give negative feedback and this jerk stated that he would give whatever feedback you left him, he would leave the same. So we got our item that was SNAD and because we had a 100% positive feedback, we didn't want to take the chance of a negative or going to war with ebay over one, we couldn't do anything.
Obviously the jerk didn't understand the reasoning behind the feedback system and he must have been getting enough bad feedback that he had to control it somehow. We learned to read the signs better after that.

Sellers that make those kind of threats don't realize that they are putting themselves on the defensive right from the beginning and if their crap isn't good enough to avoid SNAD status and negative feedback then they need to either quit selling or find something else to sell.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: Shawn This user has validated their user name.

Thu Dec 19 09:35:10 2013

LAbay, I have returned SNAD items that clearly were either broken when sent or broke due to shoddy packing AT MY EXPENSE. I would be outraged if I could not leave feedback in that situation. If I am out money and time, and I get nothing but a headache, I think I deserve to leave feedback.

Frankly, even if the seller pays return shipping, I've still wasted my time and energy, and that's frustrating. Some people might call that a negative experience.

In this case, I would assume that the seller just doesn't know and I would point them to this conversation. I would be more time conscious while pursuing my refund.

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: macsbaby This user has validated their user name.

Thu Dec 19 13:09:47 2013

If anyone pays with paypal, and credit card. IGNORE IT....you have all the power. The seller has zero they can do really...they can say whatever they want, but ultimately they have zero authority. They cant even delay really....

eBay Seller Threatens to Delay Refunds if Negged   eBay Seller Threatens to Delay Refunds if Negged

by: DonC This user has validated their user name.
Web Site

Thu Dec 19 15:16:03 2013

Sounds like a good reason to deal with someone else.There are plenty of reliable sellers out there.

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