Mon Dec 16 2013 16:23:11 |
eBay Gives Buyers Unrealistic Shipping Delivery Estimates
By: Reader
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Dear Ina, Hope you can inform others and help me. I have noticed some time ago that eBay is giving my buyers an estimated delivery time that is (unrealistic) and at the end means for me low ratings in shipping time, bad feedback, unhappy customers and new open cases at the resolution center for items not arriving when they are supposed to (according to eBay).
I live in Chile and mostly of my buyers are located in the US and Europe. In this case a buyer from Australia bought a CD from me, on November 25th. Paid it on November 27th and I shipped within my 3 business day on November 30th via standard mail from Chile.
I inform on my Q&A what are the estimated delivery times. In international sales mostly of items arrive within 15 to 20 working days with standard mail (includes tracking number)
But eBay informs my customer that the estimated delivery time for this item is December 3rd. How can this be?
That is (unrealistic), this is not expedited delivery. Items must go through customs in each country, and international mail does not arrive that fast! Again I repeat, it is not expedited mail.
So sale after sale, my customers are being informed their items will arrive in a very short period of time. It does not happen. Will they buy again from me? Will they leave good feedback ratings if the delivery time was far from what they were expecting, according to eBay own information? Thanks! R.
Note from the Editor: I noticed this problem on Ecommerce EKG and wrote to eBay on Thursday with a followup query yesterday, still awaiting a response. |
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