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Tue Dec 3 2013 15:22:03

New Bonanza Delivery-Time Metric Distressing to Sellers

By: Reader

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Dear Ina,
Around the 3rd week of November 2013 another new rating for Bonanza sellers was implemented. I was floored when I logged in one day to find I have a new rating for "Delivery time."

Basically this new rating is determined from the time the seller sells the listing up until the time the buyer receives their package in the mail. Bonanza can automatically track this due to the fact that there is an area where when marking a listing as shipped on Bonanza, a seller can also include the tracking number.

You see, based on one package being shipped after this was implemented unbeknownst to me, I marked it as shipped like I always do and included the tracking number on a first class mail package. First class on average is "2 to 5 business" days in the mail. My rating now shows as being Quick with a blurb that says "The average buyer receives their package within "2 to 5 days" after purchase."

This blurb can be seen when shoppers hover their cursor over my rating. This Quick rating and blurb is across all of my listings no matter what shipping method I have the listing shipping by.

For example, a standard post mail package takes on average 4 to 9 business days for the buyer to receive once a package has shipped. Yet my interested shoppers are going to see a blurb for an average rating of 2 to 5 day delivery. This is misinformation. A standard post package should show an average of 4 to 9 day delivery. A 2 to 5 day delivery is an average for a first class mail package and note that the words "business days" have been left out of the blurb, which is further misinformation.

There are more reasons why this new rating system gives misinformation. Tracking numbers once in a while do not get scanned as being delivered to the buyer even when making it to their destination. Tracking numbers also will never be scanned once in a while because the package will get lost in the mail forever.

Weather will hold a package up from being delivered on time. Packages that get sent in the wrong direction while circulated in the mailing system will arrive late to the buyer. There are other examples.

As a result, based on examples given here, the seller will have misinformation on their rating system, which does reflect on the seller. We have no control over the speed of delivery once the package is out of our hands.

Sadly, there has not been any public communication from Bonanza MGMT on this new rating system. It is unknown what the worse case scenario/best case scenario that a rating can be. This is truly disappointing.
Signed,
Feeling defeated, disappointed and wish to remain anonymous.

Note from the Editor:
Sellers have also been discussing this issue on the Bonanza community pages.




Comments (28) | Permalink

Readers Comments

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

This user has validated their user name. by: Anonymous Annie

Tue Dec 3 17:59:24 2013

For something like that, it might be a good idea to mention estimated delivery times in your listing.

Perhaps some friendly wording that points out that the ''Bonanza-Estimate represents only an AVERAGE... this means that mathematically, at least half of the deliveries take longer than their estimate. Depending on how far away you live from [your city] your item will arrive in 5-9 business days (not including Sat, Sun, or holidays.)''

After the customer makes their purchase, your thank-you email should include a reminder: ''In case you overlooked it in the listing, I just wanted to remind you that the estimated delivery time is 5-9 business days.''

Good luck!

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

This user has validated their user name. by: Marie

Wed Dec 4 02:40:28 2013

Very similar to what Ebay sellers have been dealing with the last few years.  It is not fun and yes it isn't fair.  I'm very sorry to hear they have adopted this policy.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: Momspennies This user has validated their user name.
Web Site

Wed Dec 4 05:18:19 2013

I think once a seller gets many sales under their belt, the system would average out, just as it has with the other ratings that Bonanza has used to give buyers a clue as to a sellers credibility. But not in all cases. Personally, I have always entered the information for the convenience of my customers, and would hope that consumers know there are times when things happen that are out of our control.

Because the system isn't perfect, and because it has the potential to create problems because of assumptions that a buyer might make, it needs some re-thinking before full implementation. The last thing any of us should want to, or have to do, is fill our listings with numerous disclaimers that make it appear like we are uncommitted to providing the best customer service experience we can. As a buyer, I am put off by listings that contain these disclaimers. And when a marketplace includes features such as this, the customer expects what they see posted there, without the benefit of looking further into the listing or even a sellers information page to read through paragraph after paragraph of disclaimers.

Email, and handling time, yes...I get that. Both are easily within the sellers control to be sure they are doing what they should be to service their customers. And even when there are mishaps like an email not received (which happens at Bonanza quite often) for a seller who has alot of activity there, this can quickly average out. But for a seller who has little activity, this can hang over their heads for a long time. And because actual delivery is out of the sellers hands, they should not bear the responsibility for this metric. That belongs to the carrier. It's bad enough that a seller has to bear the financial liability when a package goes missing, but then to be rated badly for it, when it was not your fault? Or if your customer lives overseas?

Many of the features initiated at Bonanza in the past year or so have been done so in the hopes that buyers will feel more comfortable shopping at this marketplace. After 5 years, there are still many who have not heard of it. But I feel it is the Sellers responsibility to service their customers, not the Marketplaces. Just as they have no control over what the sellers do, the sellers have no control over what the carriers do.

Buyers are not going to take the time to review disclaimers, whether they are made by the seller, or even Bonanza itself. It is a well known fact that buyers will read only enough to see if the product is what they want, everything else is secondary and usually done as an afterthought. So to give customers the impression that a seller is laxadazy when it comes to performance is wrong. And that's how it would appear. Most buyers want their purchases as soon as possible. 2-3 days is an acceptable expectation.

Once you start pressing further past that, there come all those disclaimers again:
Heavy Packages will be shipped UPS or Parcel Select which can take up to 10 business days to arrive if you live cross country. And because you want me to ship Glass the cheapest way (Parcel Select) there's a really good chance it's gonna arrive broken...
Small parcels and envelopes shipping first class may take up to 5 business days, (but you requested cheaper shipping costs)
etc, etc.

I don't believe this expectation should be shown to customers when there are so many variables that can effect the outcome. I have disliked the fact that we have to choose a shipping mode when listing because otherwise, buyers get the wrong information about shipping time to begin with. Typically, my customers recieve their purchases within 48-72 hours of the time they purchased. I ship the fastest and most efficient way possible for the item type they purchased. Typically 2-3 day Priority depending on where they live. But my customer would never really know that based on this delivery rating. And at this time of year, this information is critical to whether a consumer purchases from you or not. Seems to me they did something similar to this last year too, right after the holiday rush began. Oh, yeah, it was that Shipping Mode feature. Telling my customers they wouldn't receive their packages for 10 business days. That killed the last two weeks of sales I would have otherwise had. I don't have any of these ratings and expectations showing on my website and my policy pages are defined well. Maybe that's why my website is outselling my Bonanza store month after month. And my Bonanza store has been around for 5 years now. The website is only 6 months old.  

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: RCL This user has validated their user name.

Wed Dec 4 06:54:59 2013

I buy at so many different sites that do not in any way emphasize FAST SHIPPING--or reasonably priced shipping either. When I see an item I want, I am rarely in a rush for it--just want to get it safely. When venues began to manage our customers' expectations, we lost a major contributor to customer satisfaction. For 15 years I shipped once a week with NO complaints. Some folks got the item in 2 days, some 5. Even when there was a PO problem and an item was delayed, people used to be SO CIVIL about it! I feel that some online venues have really interfered in our sales contracts to seller detriment. But then, venues promise almost nothing to sellers. You would think a venue that charges sellers to sell, would be prohibited from interfering with sales.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: DingDong This user has validated their user name.

Wed Dec 4 09:40:51 2013

Before the rating of the ''Responds time'' and ''Delivery time'', there was a lot of us that hated the sellers that dump their items on Bonanza and then run and never checking.

It was mention that it would be nice to see when the last time the seller checked in while viewing the seller's products. Instead we had to go to the profile page to see if the seller was even active in their booth. All we wanted was ''Last time check in with the date''. Instead Bonanza came up with such a ridiculous time span that is full of errors, they could of spent it on cleaning up their ''many problem areas''

The Response Time is funny that you can be checking daily and you become ''gradual'' and shipping ''Zippy''. I found out when several of the bonanza members were on suspension (1 week - 1 month) that a flood of ''bmails'' from them would show up. Well, stupid me forgot to answer those in a timely manner.  

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: Belle This user has validated their user name.

Wed Dec 4 11:18:25 2013

Bonanza has absolutely no right to add this new rating. Where do they come up with these ideas? I guess they are the ones buying all the magic potions and spells that have flooded the site. They obviously must have a crystal ball they can gaze into to see when packages are actually delivered.

You would think they'd have more important things to take care of than to cost their sellers to lose more business, and as mentioned above, that's exactly what happened last year right before the holiday rush.

Last year it was also about a new shipping rating, one that showed a box with the method of shipping, the cost, how many days estimated for delivery and a ''get it by date''. Buyers turned and ran the opposite direction due to mis-information. Sales dried up and died. But the sellers got smart and decided to state the shipping method in the actual body of the listing and not on the item listing page, thus no ''get it by date'' was there for the computer to estimate by.

So I guess this year Bonanza decided on this work-around to warn buyers again. But the sellers are smarter than that. The solution this time is a seller should still mark the item as being shipped, but DO NOT enter a tracking number on the Bonanza form. Most sellers send a personal 'thank you' message after shipping anyway, so just include the tracking number to your buyer at that time. That way you don't get this latest stupid rating.

No one can figure this out. No one can understand why Bonanza management continues to destroy their site. They started out for their first few years as being the number one threat to ebay and they grew like a weed because sellers had hope again. But now, sellers are leaving in droves. Between all these so called improvements, not to mention all the buttons a buyer can click on that will take them off the site and on to Amazon (which results in more revenue for Bonanza), sellers are moving to Etsy, or back to ebay, or opening their own website. Like the poster above, on the website that I opened, my sales are running about 10 to every 1 on Bonanza.

Bonanza knew this would cause a new wave of people leaving. They had to know, why else would they quit showing their numbers regarding total amount of items on the site, and total amount of items sold in the last year. Those numbers have been tanking every month for at least the last year.

I (being one of many) have lost all respect for the site, the owners, and for any Bonanza employee as they have turned their heads and looked the other way while management slowly destroys seller's businesses with these silly games they insist on playing.  

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

This user has validated their user name. by: Rexford

Wed Dec 4 18:39:10 2013

Bonanza is still around?

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: Anjya This user has validated their user name.

Wed Dec 4 23:54:00 2013

I don't really care what Bonanza is doing or going to do, it has already destroyed itself in my opinion.  I used to have regular sales there but that stopped at least a year ago.  Now I sell on Etsy and ebay and my sales there are several per day as opposed to one sale in a blue moon on Bonanza.  Bonanza has NO TRAFFIC.  Just deleting my items from Bonanza as I sell them elsewhere and then I will be leaving Bonanza.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: Paul W This user has validated their user name.

Thu Dec 5 00:43:02 2013

Seems like Bonanza is trying to become the next Wagglepop!

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: marcello This user has validated their user name.

Thu Dec 5 00:44:24 2013

So typical of Bonanza, Etsy and Ebay to come up with new ways to control, command, micro-manage and punish sellers instead of focusing on developing tools to empower and help grow successful businesses. All three, plus Amazon, have a bizarre obsession with speedy delivery. It was never an issue with the buyers but they turned it into one. Bonanza is a dead, no traffic, no sales site with zero name recognition. This is the kind of nonsense they put their time into, always have and always will. Getting your own storefront is the only escape.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: blaumann2 This user has validated their user name.

Thu Dec 5 00:46:56 2013

Ebay leads the way in stupid ideas and other sites follow.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: Honeydo This user has validated their user name.

Thu Dec 5 00:53:27 2013

This rating is terribly misleading. All of my other ratings say "Zippy" -- that is to say that we are on it within hours and shipped. I sent a parcel to NJ via USPS Standard Parcel (6-9 day estimated delivery). It got there on the 9th day after purchase, so technically it was early by 2 days, and I got squirted with this pissy "MEDIUM" rating. Might as well just had chucked all my ZIPPY ratings out the door!

Bonanza shows the buyers estimated arrival times right there in front BEFORE the buyer makes a purchase. The buyer allows has at their fingertips parcel tracking numbers for their own follow-thru.

I think this is the last joke on the buyer I can take -- it serves absolutely no purpose.

I use to give Bonanza high kudos -- nah, the straw has broken this camel. I'm closing my multiple booths at the end of the year.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: RAOTFLMAO This user has validated their user name.

Thu Dec 5 10:15:00 2013

OK folks, if you are taking care of business as you should you need not worry about these shipping ratings on ANY site. If you are a serious seller you should have serious followup on the sales.  SHIP YOUR CRAP OUT and don't make your buyer wait.  If I get an order I will ship it out the same day if I can beat the postman or the UPS driver.  I know as a buyer I am extrememly critical of any seller that doesn't send tracking information by the next day.  I do read the item description and if it states that the item does not ship in a day but rather 2 or 3 days out I take that into consideration but I expect it so ship when stated.
I think the reasoning behind Bonanza doing this is that people game the system, they buy postage and then wait for a few days to ship.  I am waiting on a package right now that is ''in the system''.  Within a couple of hours after my purchase last week, postage was paid for and a tracking number has showed up but so far there is nothing on the USPS website showing the merchandise has actually shipped.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: FREDDY This user has validated their user name.

Thu Dec 5 10:55:26 2013

Bonanza is a joke.
Think they have the attitude that the more you destroy your site the more money (salaries) you will make.
I am really surprised that they do enough business to even open the doors.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: adrian44 This user has validated their user name.

Thu Dec 5 11:17:53 2013

I was slow to ship some items on Bonanza because my husband had just been diagnosed with stage 4 Cancer! I got some bad feedback (deserved) but all the buyers got there funds refunded. Then I got an email from Mark saying I had been put on probation because of the negs. I mailed him back and told him the problem and this isn't his exact answer as I have deleted the email, but I took it as (Big Deal So What!)

I wouldn't sell on Bonanza if I made a200 asles a day. I know they are a corporation but you still have to have a little empathy!

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: RAOTFLMAO This user has validated their user name.

Thu Dec 5 12:05:03 2013

OK,  a follow up. From the time I made the post above til now I have recieved 2 orders through Bonanza and 2 orders through Etsy as well as a sale on Ebay that just now paid.  I have slipped it all in their own little boxes, printed out the labels and I have 5 orders on the way!!!  BE PREPARED to ship, don't wait til your items sells, have packing material and the correct size boxes ready!!  Quit whinning, use the tools (websites) as they are provided. These sites belong to someone else, they do not have to be fair. Read the rules, follow them, or try anothe site.    

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: Patricia This user has validated their user name.

Thu Dec 5 13:20:22 2013

LOL I have items sitting in Bonanza for years now.  I'm just too lazy to take them down so I only go there when one sells on another site.  To Bonanza I say "whatever"....close my shop...you will be doing me a favor.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

This user has validated their user name. by: Captain Nemo

Thu Dec 5 14:26:02 2013

I stopped even looking at Bonanza over a year ago.  Never found anything I wanted to buy.  Everything was over-priced and poorly presented.  If I don't want to shop on a site, I surely don't want to sell there.

Amazon, Ebay, and Etsy have the traffic, the items, and the prices to attract buyers.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

This user has validated their user name. by: Anonymous Annie

Thu Dec 5 16:11:21 2013

I had unrealistic high-hopes for Bonanza. Their arrival on the scene was ideally timed... and they had a golden opportunity to really take advantage of the growing discontent at eBay.

If Bonanza had been smart enough to include auctions, then they would have been a TRUE contender... and they would have reached a critical-mass of sellers AND buyers in a very short time.

I have nothing against the venue... it just didn't work for me, and I'm disappointed that they appeared to be a little too cautious.

At this point, it's probably too late. Even if Bonanza introduced auctions tomorrow... they've lost the excitement and momentum that they once had.

Oh well.

Missed opportunities.

Sigh.

New Bonanza Delivery-Time Metric Distressing to Se   New Bonanza Delivery-Time Metric Distressing to Se

by: RatherRuss This user has validated their user name.

Thu Dec 5 19:19:32 2013

Seems like a tempest in a teapot.  Since Bonanza orders are so rare, i.e. non existent, delivery times are moot.  Totally dead website, and kind of stupid since it sends buyers off your page to amazon anyhow.  Kissing this one off for the second time since its inception.

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