|Mon Dec 2 2013 19:40:59|
eBay Boards in Turmoil, Morale Is Low, As Seller Purges Continue
Thank you for posting the article about Charlie - who was kicked off eBay for "Vero" and authenticity issues (we think).
There has been a tremendous amount of discussion regarding not only Charlie (who, happily has been reinstated) but other Powersellers are posting about their own suspensions.
There are two issues here that concern me as a Top-Rated Power Seller with over 14,000 feedbacks and DSRs of 5.0 in every category.
1. TOP Rated sellers are goings from TRS "best buyer ratings" to pond scum (indefinite suspension) with no stops in between. No warnings, no communication, nothing - just BAM - you're gone.
2. A common thread seems to be "too many cases opened" - even if 100% of the buyer initiated cases were resolved by the seller without eBay involvement - and it appears that they are counting cases opened by the SELLER for non-payment in this metric.
The unfortunate result is an increasing number of PS board posters have decided they will no longer open cases against buyers who do not pay. They will eat the fees paid to eBay rather than risk being kicked off because THEIR BUYERS DID NOT PAY.
In my 10 years as a Power Seller, I have never seen the boards in such turmoil, and the morale so low. eBay's much vaunted "Seller Protection" initiative seems to have a very dark side.....