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Wed Nov 27 2013 15:20:59

eBay Suspends Eyewear Seller, Reason Not Clear

By: Reader

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Dear Ina,
My name is BB. I was selling on eBay for over 15 years with over 50000 satisfied customers all over the world. We worked as hard as we could to keep up with eBay policies. We have a positive feedback of 99.9%, we were a top rated sellers for the past few years. This morning we've received an email that Ebay suspended our account indefinitely.

We've called customer service and were told to look for a different venue. They were unable to offer me a clear explanation why they suspended my seller's account.

First they told me that I was reported for selling fake products. I explained that I have a few optical stores and I can prove that all my items are authentic. Then they referenced 5 opened cases, that are were opened for a different reasons including delays in USPS.

We couldn't believe that it can happened to us taking into account my customer service skills, knowledge and the volume of the business we've done on Ebay.
Any thoughts?
BB




Comments (29) | Permalink

Readers Comments

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Anonymous Annie

Wed Nov 27 17:02:00 2013

My dear BB... I don't know what to say, other than to let you know that I'm so sorry this happened to you.

I hope you recover quickly and that you do have another venue, or your own website to fall back on.

Thank you for sharing your story. I hope that those who read it will finally begin to realize that if something like that can happen to a long-term, established, responsible and respected seller such as yourself... well... it CAN HAPPEN TO ANYONE.

Nobody is immune! Nobody is safe!

It's not as though we needed extra proof that this is true... but it sure as hell serves as a REMINDER to everyone of WHAT A RISKY VENUE eBay is.

Knowing what we all know to be TRUE... looking at the FACTS... examining the EVIDENCE and PROOF of eBay's actions, I wonder: WHO IN THEIR RIGHT MIND would rely *exclusively* on eBay for their income?

eBay has turned into a flucking MADHOUSE!

You didn't deserve to be treated this way, BB!

I know you're feeling shocked and insulted and angry---but it's my sincere hope, that in due time... and once the dust settles... you'll be able to bounce-back and you'll come to view it as a BLESSING IN DISGUISE!

Even though I *voluntarily* left eBay, I could see what was happening to those around me. --- This year, my FIRST XMAS without eBay is turning out to be my BEST HOLIDAY SEASON EVER (and that *includes* the ''pre-DJ'' years when things were doing pretty damn good!)

Look at it this way: ANYONE who can carve out a modicum of success on eBay can be MUCH MORE SUCCESSFUL on their own!

You'll find your way. Things will start to look up for you in a few months. I know it!

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: Steevo This user has validated their user name.

Wed Nov 27 17:08:56 2013

A low level employee at ebay inc. is now your judge, jury and executioner.  

They are completely uncontrolled and unaccountable.
They can kick you off for trumped up reasons even if you did everything right.
You have no recourse, no appeal, nothing.

I am surprised that ebay has not been sued yet.  I'm sure it's coming.

Has anyone checked if they are kicking off mostly persons of a certain race, religion, ethnicity?  Maybe they are discriminating on illegal grounds.  

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: Cyclestripper This user has validated their user name.

Wed Nov 27 17:17:45 2013

Sometimes I wonder if they ban you because to clicked the wrong button on a survey.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Captain Nemo

Thu Nov 28 09:39:50 2013

The irony is that I have received the best service from middle-sized ebay sellers - like this seller.  

The newbie sellers are lucky to ship that week, and the really big ones (like Buy) might not even have the item they are listing, and god forbid there is a problem.

''Customer service'' has no meaning when everything goes perfectly. It's only where there is a problem - and some are unavoidable and unpredictable.  The most honest and experienced sellers will still have issues that are completely outside of their control or knowledge.

Customer service is what happens AFTER a problem occurs, whatever it's cause.

It defies common sense and our internal sense of fairness that a seller should be admonished or exiled for the number of ''events'' rather than how these events were resolved or the nature of the events themselves.

But as I said before, I don't know of too many ebay sellers that are doing well and would voluntarily leave because of the persecution of their fellow sellers.  Certainly other sellers of eyewear stand to profit directly from this seller's sudden departure.

Ebay knows this.  For every seller they squash, there are 2 more to step in and take those dollars.  

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Puck

Thu Nov 28 10:49:10 2013

eBay just caved on a drug paraphernalia seller and reinstated him.

There might be light at the end of the tunnel for spectacle sellers.

I mean, which one serves the greater social good?

Best of luck to you.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: brokentoys19 This user has validated their user name.

Thu Nov 28 12:09:09 2013

@Puck, yeah because ebay decides who to suspend/reinstate based upon altruistic reasons alone. (eyeroll)

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Ric

Thu Nov 28 12:53:46 2013

eBay's unwashed and pampered buyers have sellers by the throats. Sellers can see their eBay business terminated as a result of a small handful of buyers who simply claim - not prove - items they received are fake.

eBay has zero interest in investigating claims of fake merchandise, and rather than look at a sellers overall performance and history, eBay will side with a minority of buyers who make false claims about receiving fake goods. Two or three complaints from unknown faceless buyers who may be your competition can put you out of business. eBay designed and wholly supports this process and will hear no appeals.

The witnesses against you are the buyers who have been out to screw you. Your jury is a Peggy behind a computer screen in some third world country who knows little more than the termination scripts they read from. Your executioner is eBay itself with policies and systems which have been enhanced so they can achieve their goal of purging virtually all small sellers from their marketplace.

Sellers now know why John Donahoe reported eBay will have a soft Q4.... eBay knows this purge will be ongoing, and wanted to get out in front of the self inflicted damage they are doing to their own marketplace business as they tell tens of thousands of sellers not to let the door hit you where the good Lord split you.

Donahoe knows this purge will continue, yet he seems to be delusional enough to believe that sellers and their families will continue to purchase through the website that evicted them, decimated their income, and destroyed their business.

It would appear that the only thing that will slow down the small seller purge would be if eBay investors begin dumping shares out of fear that eBay's own leadership is oblivious to the damage the failed policies of their CEO is inflicting on the marketplace. Unless Wall Street challenges the logic behind the small seller purges, they will continue.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: Patricia This user has validated their user name.

Thu Nov 28 15:05:35 2013

Okay, this is the second big seller purged in the past few days.  Are we still thinking Ebay wants to get rid of small sellers or the truth, which is that they are sorely mismanaged?

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: giftcentral This user has validated their user name.
Web Site

Thu Nov 28 15:16:18 2013

I used to see this happen all of the time when we were on E-bay.  A seller would get suspended without explanation.  Calls to E-bay would not solve the issue and in many cases, the seller would not be told or would be told in vague terms as to why they were suspened.  Seems these types of suspensions are growing even more frequent.  

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: sasikat9 This user has validated their user name.

Thu Nov 28 16:14:06 2013

Unlike LouCoins who was the big seller suspended, this seller has given exactly 0 zilch nada information.  Just that Ebay hasn't told them anything.

Even Charlie admitted that Ebay had sent letters and posted all of them along with all of his DSR's. If people don't want to revel all the information then they shouldn't be complaining. Charlie was the first I've every seen that reveled all that information where even someone with half a brain could see Ebay screwed up...

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: Bloggo This user has validated their user name.

Thu Nov 28 16:39:27 2013

''0 zilch nada''???
''selling on eBay for over 15 years with over 50000 satisfied customers all over the world.''
''positive feedback of 99.9%''

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Anonymous Annie

Thu Nov 28 20:52:01 2013

I'm more inclined to take a LTTE author at their word... and to give a little leeway when an emotional account of a frustrating and infuriating situation lacks the detail and clarity that one might expect from a professional reporter.

On the other hand, I have NO tolerance for posters who take glee at pointing out a writer's shortcomings for the (apparent) singular purpose of casting doubts on the writer's truthfulness.

I'm afraid that such obvious (and clumsy) efforts reveal more about the critic, than they do about the one being criticized.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: comet This user has validated their user name.

Fri Nov 29 00:37:24 2013

Ask not for whom the bell tolls----

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: JustTheFacts This user has validated their user name.

Fri Nov 29 01:20:09 2013

What I find funny is all of the CS reps who so flippantly tell sellers they are no longer wanted and stand by the computer generated suspension do not realize that the more sellers that are kicked off the more THEIR jobs are at risk.

Less sellers mean the need for LESS CS reps.  They should be fighting for sellers, not making sure they stay suspended.

But I guess you do not have to be SMART to be a CS rep, you just have to be able to read a script.

However, there has to be MUCH more to what ebay is doing.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: Mr. Me This user has validated their user name.

Fri Nov 29 12:09:45 2013

It doesnt take a pair of bifocals to see that eBarf is clearly out of focus !

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: DJM This user has validated their user name.

Fri Nov 29 12:27:13 2013

This has gotten way out of control. Ebays treatment of sellers needs to be exposed to the shareholders. Would love someone like John Stossal to get word of these stories.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: brokentoys19 This user has validated their user name.

Fri Nov 29 13:09:07 2013

a slack-jaw moment

"President and CEO of Ebay John Donahoe gives lecture "

http://www.dailytexanonline.com/news/2013/10/25/president-and
-ceo-of-ebay-john-donahoe-gives-lecture

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

by: midcenturygallery This user has validated their user name.
Web Site

Fri Nov 29 14:56:54 2013

I would guess A larger company prolly doesn't want you selling glasses cheaper than them or just removing the competition.

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Basset

Fri Nov 29 16:04:10 2013

First thing I wondered upon reading this, did OP get on the wrong side of Luxotica?

60 minutes did an interesting article about the company & their influence a while back.

Good luck, OP.  

eBay Suspends Eyewear Seller, Reason Not Clear   eBay Suspends Eyewear Seller, Reason Not Clear

This user has validated their user name. by: Puck

Sat Nov 30 00:08:38 2013

@comet
"Ask not for whom the bell tolls----"

Amen.

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