|Wed Nov 13 2013 19:01:43|
eBay Roadblocks When Buying Multiple Items
I was not aware and do not know anything about that Best Offer beta program. However, there is a flaw in the whole best offer process (and in the BIN process) that negatively affects buyer AND seller.
- IF the buyer is buying multiple items/lots from the seller
- AND IF the eBay system (at seller's option???) requires the buyer to pay immediately,
THEN the problem is that shipping is (sometimes?) automatically calculated and must be paid on each and every item.
Sometimes this problem may be the result of the seller incorrectly setting listing/shipping defaults. However, sellers seem to have less and less freedom in that regard.
In my line of business, I may buy from 5 to 30 items/lots from ONE seller. Some may be Best Offer, some may be BIN, and some may be auction. However, I want all sent to me at one time, for one shipping charge (that is, of course, higher than the charge for a single item).
In a recent experience, I bought 32 items from an overseas seller. About 6 were BIN - and I had to pay $3.50 PER ITEM for shipping. 3 were BIN - and again the system added $3.50 PER ITEM for shipping. The remainder were auction. The system did add $3.50 per item for those, but then the seller credited back that full amount of shipping on the eBay invoice. (The seller says he was not allowed to credit back more than the full amount of shipping.)
However, I had still paid more in shipping than either the seller or I had intended. In the end, he had to do a small/partial PayPal refund to take care of the shipping overcharges.
(In this situation, the seller can't realistically include free shipping because the vast majority of his buyers are overseas from him, his item prices are fairly low, and he feels it necessary that registered mail be used over $100 in total item value - and from his country, registered mail is about $29!!!)
My type of experience, and related complications, makes it harder / more costly for a buyer to buy many items from ONE seller.
In my line of business, it is normal for a buyer to buy many items from one seller. I regularly receive non-eBay orders for dozens or even hundreds of items, from a single buyer.
As always, eBay gets in the way of establishing and maintaining long-running buyer/seller RELATIONSHIPS. If eBay wants sellers to think of eBay as their storefront, then eBay needs to stop putting roadblocks into the transactions.
J. (name withheld by request)