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Tue Nov 12 2013 12:00:09

Epic Fail in eBay Image Detection Program

By: Reader

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Dear Ina,
This afternoon, eBay's 'Create your listing' page wouldn't let me upload the attached photo to a listing. Their reason being, "the image contains added text and/or added borders".



The photo doesn't have any added text or borders, it is merely a photo of a clothing tag. But apparently eBay's Nanny Bots thought it did.

Has anyone else had this problem?
Matt




Comments (12) | Permalink

Readers Comments

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Anonymous Annie

Tue Nov 12 15:09:38 2013

HA! ~ Sorry, Matt... I'm not laughing at you, just at the absurdity of the whole thing.

You *knew* this was coming, right?

I often wonder how those seller who offer personalized stickers & stationery are managing to cope with eBay's dumb-bots.

What about the ephemera sellers who take nice clear photographs of postcards... or postage stamps... or currency (all of which have lettering that could be mistaken for ''added text''.)

The bots also deleted a listing of one of my online-friends. She was selling a coffee-table photography book with ''Amazon'' in the title. (''Save the Amazon'' or ''Amazon Rain Forest''... something like that.)

The listing was cancelled automatically and she received a notice that she was not permitted to mention other selling venues or attempt to divert sellers off-eBay.

eBay is NO place for serious sellers to waste their time! ~ From having to deal with excessive risk, excessive penalties, fraudsters, scammers, unreasonable buyers, glitches, overbilling, no visibility... and now, DUMB BOTS GONE WILD.

WHO HAS TIME for this nonsense?

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Ric

Tue Nov 12 17:23:31 2013

eBay's picture scanning software, like it's photo policy is grossly deficient.

As indicated above, labels are often flagged for having added text, as are items photographed in original boxes. I listed a keyboard, and the photo was flagged for added text!

Slight lighting shadows are often flagged for having an added border.

Rulers used to show scale get flagged for added text in some images but not others.

The consistency of what is flagged by eBay and what is not flagged by eBay is like mercury one day, and frozen molasses the next.

Calls to eBay customer service to discuss the irregularities as usual go nowhere and they will not let you speak to a member of the photo team. Likewise, promises to have a team member contact you are nothing more than lies designed to end a call and give sellers false hope.

eBay continues to be it's own worst enemy and then wonders why they have to project disappointing sales for the holiday season in their quarterly reports.

If only the non eBay using managers responsible for these defective programs would only listen to what their sellers are saying instead of blocking out what they have been indoctrinated to believe is "noise", eBay would not be in the declining state they find themselves in.

Mr Donahoe, it is time you spent a "thinking day" pondering the fact that continued acquisitions in an attempt to conceal declining marketplace strength is only going to bamboozle Wall Street for so long. Eventually, analysts are going to take a look at the disappointing marketplace numbers and realize as sellers do, that your turn around plan has been anything but.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Philip Cohen
Web Site

Tue Nov 12 17:39:54 2013

@Annie,

"eBay is NO place for serious sellers to waste their time!"

You've got that right—again!

eBay / PayPal / Donahoe: Dead Men Walking ...

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

by: Steevo This user has validated their user name.

Tue Nov 12 17:50:42 2013

Ebay is afraid you might mention The Amazon Rainforest and all it's buyers will buy from there. Wow.

That's called Paranoia.  They have drugs, treatment, therapy for that disorder.

They should probably put that medication in the water at Ebay headquarters. Just to be safe.  Maybe they should spray it into the air to be sure.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Philip Cohen
Web Site

Tue Nov 12 17:56:35 2013

I wish people would stop suggesting that the Ho is conning Wall Street; he's not conning anyone; he's not smart enough to con anyone, except for the non-critical thinking media release regurgitators, that these days pose as journalists …

Whether you like Amazon’s performance or not, the only indicator of a listed company’s success is it’s share price: Amazon ~$350, eBay ~$53; putting aside the eBay internet shills whose paid job it is to try to pump hot air into the eBay share price, those people who actually bought eBay shares instead of Amazon those years ago cannot be happy now …

Not even the eBay turkey insiders leave their gifted bonus share “on deposit” with eBay; I can feel the boat rolling excessively now, just like an overloaded south-east Asian ferry …

eBay / PayPal / Donahoe: Dead Men Walking ...

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

by: Bloggo This user has validated their user name.

Tue Nov 12 18:11:50 2013

They are Paranoid AND Schizophrenic. They currently have 60 listings in the book section with Amazon in the title.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Map

Wed Nov 13 17:01:50 2013

Hey all you sellers should come on over to listing in ebay motors parts & accessories.

We do not yet have the picture policy compliance to mess with.

we do not have to have a picture or an actual photo of the item for sale because ebay did not enforce it yet like they did for y'all.

I am sure that it was not that ebay would loose millions of revenue in listing fees & commissions that would have forced the ending of millions of cluttered & sloppy listings that would also result in tens of thousands of salvage yards who would quit ebay if they had their poor listings yanked.

I sure that would not be the reason at all.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Tula

Wed Nov 13 18:04:19 2013

Ridiculous. What about sellers of books, magazines, t-shirts with lettering, sports memorabilia, etc... And then there's the back stamps, labels, and maker's marks on china and pottery. This one is really dumb.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

by: comet This user has validated their user name.

Thu Nov 14 00:50:10 2013

I wondered about this---altho I have not had this issue affect me----and I do take pics of clothing labels etc AND I dare to have a "watermark"  on an item I sell since  the pics were stolen by a competitor (and of course ebay REFUSED to do anything about THAT!!!)..

So far so good but I too have wondered about--book pics;  shirts; shoes;  any product with any writing on it--- this list is ENDLESS---and ebay is as always shortsighted and obtuse.

Musta gotten their programmers from the health care site huh.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Rexford

Thu Nov 14 07:14:07 2013

Do you think that the bots can pick up "PURGE DONAHOE" text on the images?

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

by: auctionguy This user has validated their user name.

Thu Nov 14 09:27:07 2013

Sorry, Matt, you're wrong. Sorry to be blunt, but we all know you're right, but you are wrong. If you've been selling on ebay, though, you probably already know the ground rules. If you are a relatively new seller, you will have to learn them:

1. The seller is always wrong
2. The buyer is always right
3. Ebay is always right
4. In case of a dispute, refer to rules 2 and 3

Ebay obviously uses automated software to check for added text. Obviously, that software works as well as the rest of ebay's software--not very well. Ebay has so many bugs in their listing software that make it harder for sellers to list items. Despite numerous complaints about it, they obviously refuse to do anything about it, other than continue making it worse.

Why is it now that when you list an item or revise it, they often don't even show how the listing will appear in search results any more? I always use that as a quick check of the title and listing price. Yet it usually doesn't appear any more. And the listing preview ALWAYS opens in a window that is way too small to see the listing. I always have to expand it to preview my listing. It should be a simple matter of programming to make the preview window bigger, yet ebay refuses to fix it. It seems they want to annoy the sellers with all of these little bugs.

Ebay keeps making it harder and more expensive for sellers to sell, and harder for buyers to buy. And they keep wondering why ebay isn't growing like it would be if it were managed properly. Having an MBA doesn't mean a person is smart or qualified for the job.

I keep selling less and less on ebay, and more and more on other sites. It shouldn't be hard to figure out why, yet it still seems to baffle them.

Epic Fail in eBay Image Detection Program   Epic Fail in eBay Image Detection Program

This user has validated their user name. by: Puck

Thu Nov 14 21:08:16 2013

"Hey all you sellers should come on over to listing in ebay motors parts & accessories."

I'm sure a swarm of cracked teacup listing would be welcome.



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