|Wed Nov 6 2013 12:30:59|
eBay Doesn't Allow Sellers to Help Buyers with Problems
I have to say, I have had three "cases" opened lately for not as described. One was legit, the part number was wrong, an honest mistake which can happen on Cisco parts, too complicated! I refunded him and he was very cool.
Others, however, I have to say the eBay system now causes a weird abrasive interaction between buyer and seller. I am sure not used to it.
I just got one, the guy says the unit didn't work, which since we test those 100% we find highly unlikely. What the guy actually needs is a little technical support, but the eBay system only asks for us to give a full refund, which is not what he wants.
Why in the world would eBay make a system that demands refunds no matter what? Most legitimate buyers just want what they bought, they don't want money back, or why the heck would they have bought that?
The other one is the first actual dishonesty I have seen on eBay in a long time. A person bought a unit from us, looked new in the box to us so that's how we listed it. After he received it he said "This isn't new, the sticker is removed from the front" and he wanted a $110 refund. More than half.
We told him to return it for a full refund, sorry about the error. He demands we send him a mailing label to return it at our expense which we sent. After that he closed the case, clearly he didn't want to return the unit. He just wanted to get a 50% + Refund.
A couple days later I get an email from another seller about this guy, recounting the same story. He said when he asked the guy to verify the serial number he stopped communicating. Pretty funny. He said he had reached out to other sellers this buyer had bought from and heard the same story. So he and I both filed complaints.
It's unclear with eBay now hiding all the buyers previous transactions that we'd even be able to see other items the buyer had bought and be able to contact the other sellers.
The great thing about eBay was always that you could see everything, eBay was an open book if you knew how to look.
I have emailed previous buyers a number of times before buying something, to see what they thought of it. Dishonesty is rare, we used to marvel around the office years ago about how nice everyone was. But the eBay complaint program is heavy handed and just unnecessary.
We want to be able to deal with our selling problems in a normal way, without accusing anyone of dishonesty or demanding refunds which often is not what the buyer wants anyway.
eBay should back off on the abrasive interactions, and start treating people like human beings. Except the very few actual crooks, that is.