|Mon Nov 4 2013 11:32:20|
What to Do about eBay Scam: Case of the Broken Clock
Ok here is my dilemma and I need help in what to do. I sold a clock on eBay and there are 2 different sizes and it is clearly listed in each auction which one is which and the measurements are there and also a warning there letting people know that the one is the smaller clock and if they are wanting the larger one please make sure to purchase the correct one.
What happened is that I got an email from a customer telling me that the clock arrived with an arm broken and we test all these clocks before they leave our hands and all of our items are new and in perfect working condition before they leave our hands. But we know things can happen in shipping but when we got the clock back one arm was broken (as they said) but the eyes were both out of the clock, the minute hand was off and mechanism was completely frozen up.
When I told the customer that we could not refund for an item that was totally destroyed and it was not possible all this happened in shipping because the box was in perfect shape when we received it back and they swore that was the way they got it.
Well knowing we would not stand a chance to win a case because eBay always finds in favor of the customer. We agreed to send another one.
Then the conversation changed and could he exchange it for the larger clock and I refund him for his return shipping and then he would pay the difference for the larger clock. Red Flags went up. We told him no we would not pay for return shipping that he did not insure his purchase and we cannot return shipping on an item they returned to us with such damage that we shipped to them free.
After going back and forth I called eBay and of course I got no where and were told we could choose to refuse to give him his money back and he would file a claim and then eBay would review the information and make a decision.
As we all know the sellers always ends up the loser no matter what and so it is a waste of time because they will in the long run get their money back and then I will receive negative feedback and then you can't fight that either because they won't remove it.
This is the second time this has happened to us with someone destroying an item because they want a refund for return shipping for something they don't want so they destroy it.
I had almost 99% good feedback till all these changes with eBay that sellers can leave negative but we as a seller have no recourse. Please can someone give me some advice on what to do.
Things are getting so much worse on eBay and they are catering to China and leaving us sellers all behind and they are just getting their fees. Please, please any suggestions? I am at my wits end. Looking for other options to sell any suggestions? I need to supplement my income but can't handle all the stress and losses.