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Sun Oct 27 2013 23:09:53

eBay Slow to Refund Seller for Its Mistake on Shipping Charges

By: Reader

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Dear Ina,
Another frustrating morning on the phone to eBay!

In the last week I have had four International sales where the shipping has been over calculated by eBay in the exact amount of $10.00. In each case I have sent a refund for the over charge to the buyer, through PayPal.

My domestic shipping fees during this period have been calculated correctly so I know this problem is not with the weight & dimensions I am entering for the calculated shipping.

This morning I called eBay to request a refund on the final value fees they collected from me on the shipping overcharges for the four transactions.

I should say that I object to the fact that eBay collects a FVF on shipping. I feel the buyer is paying for the S&H, a 3rd party service, so the seller should not be charged a commission on the shipping. It is surely a way to force the seller to offer free shipping. There is no such thing as free shipping!

My complaint is that I have been told I must wait 24-48 hours while eBay looks into why it is that my International shipping has been over calculated before they will rule on a refund of the fees. What? If I am required to refund the buyer for these over charges, (wouldn't want it to affect my shipping DSR ) isn't eBay required to refund the fees to me in a timely manner? They can clearly see that the refunds were made to the buyers by looking into my PayPal record.

The CSR told me again & again that they understand my frustration & they thank me for being a Top Rated Seller ... blah, blah.... But. still the wait.

Anyone else having a similar issue?
Susan




Comments (29) | Permalink

Readers Comments

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

This user has validated their user name. by: Ric

Sun Oct 27 23:42:39 2013

No wonder eBay has been pushing sellers so hard to join the Global Shipping Program - they have likely been cheating sellers since the program's inception.

OP, no doubt, countless sellers will be thanking you for exposing eBay's blatant dishonesty. You can bet that you are not the only seller who has been overcharged, but that you are one of the first to catch eBay's hand in the cookie jar and call them out on it.

Second, eBay has likely been cheating and stealing from other sellers who have been too busy, too confused or too distracted to discover eBay's outright double thievery. Further, I would bet that this issue does not effect every transaction but, has likely effected almost every seller at one time or another, again sellers have just been too focused on other issues to catch the cheating.

The fact that eBay appears to have been intentionally overcharging for international shipping PLUS having the audacity to charge the seller fees based upon those known overcharges is nothing less than criminal - of course, now that they have been exposed, they will have to come up with the usual justification.

I am sure we will hear from Ryan Moore with some slick self serving public relations double speak explanation of how this was an isolated incident and the issue is simply a "glitch".

I would also bet that eBay will not willingly examine their records to determine how many other sellers have been ripped off, but will lay the responsibility upon sellers to evaluate each transaction to see if they were a victim and tell them to report any similar issues to Customer Service knowing full well that few will take the time to do so.

eBay is the most dishonest - untrustworthy business partners a person could have.

If eBay does not like this perception which so many sellers have with regard to eBay's lack of business ethics, the solution is simple. Stop obfuscating, resume ethical practices, restore transparency, develop honest values and redevelop corporate integrity which has been slowly peeled away under current eBay leadership.


eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

This user has validated their user name. by: Ric

Sun Oct 27 23:49:18 2013

PS... This is the latest example of why eBay felt the necessity to grant themselves immunity from class action law suits.

With that immunity, they feel safe and protected even when their intentionally fraudulent activities are exposed.

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Bloggo This user has validated their user name.

Mon Oct 28 01:18:19 2013

More blatant dishonesty.
I listed some items over 4 hours ago. While logged in, each item says ''Your Item Is For Sale''.
Using a different browser and not logging in, my items are nowhere to be found, even using my own listing titles for the search.
I know eBay avoids saying your items will be available in search but how can they claim an item is for sale when it is IMPOSSIBLE to find?

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: comet This user has validated their user name.

Mon Oct 28 01:29:38 2013

BLOGGO--

The ebay system will tell you anything you want to hear but---

they ALSO post that your item might NOT actually BE for sale or visible or even able to be found.  Now they used to say that this might be for a period of some hours---which I can almost understand.  But with the recent announcement that NO item is visible UNLESS ebay deems it worthy of their "venue"---well---whaddya expect?  

Payment for SERVICES to actually GET those services????

Surely this IS an illegal action---where are all the angry people with lawyers????

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Bloggo This user has validated their user name.

Mon Oct 28 01:56:05 2013

I'm waiting for eBay to start using a ''Your Item May Or May Not Be For Sale'' sign.  

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Elizabeth M This user has validated their user name.

Mon Oct 28 04:21:23 2013

The over-charge on the invoice is only the first of your woes!  Wait until you go to print off the international shipping label!   You may charge the customer $3.45 for postage... and eBay may collect the $3.45 for postage for you... but when you go to print off the eBay shopping label?   EBay suddenly wants $4.50 to do it.  I have pointed this out to them several times... and they report it is a ''convienience'' charge.  Since WHEN is charging sellers extra...  considered convienient???    

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: blaumann2 This user has validated their user name.

Mon Oct 28 05:03:52 2013

I want to go to 1 day shipping. I need to print labels to do this.
Will ebay charge me extra on each item to print the label? They sure imply they won't..

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: sasikat9 This user has validated their user name.

Mon Oct 28 07:45:56 2013

Why oh why do people still use the clunky ebay label system to print labels....Talk about being stuck on Ebay. Try something new ie USPS, STAMPS.COM, etc

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: nothingnew This user has validated their user name.
Web Site

Mon Oct 28 07:53:51 2013

CMON! no one can be surprised by this, at this stage of the game? can they?

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: salesrep1 This user has validated their user name.

Mon Oct 28 08:36:59 2013

Ebay is cheaper on postage no matter what any one tells you . 1st no monthly fees 2nd run soething easy when cking prices look at flat rate priority and youll find they are cheaper. next lots of sites will not offer regional priorty which is a big saver you can ship  a 10 # item at 1# cost to a region. the farther away the better the savings. as for intl shipping its all a mystery. Does the above seller have a $10 handling fee in his intl shipping calculator?

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Sierra This user has validated their user name.

Mon Oct 28 08:49:26 2013

Salesrep, I'm 99% sure that the price you pay to ship anything on eBay will be the same postage you're charged on USPS.com or PayPal ... or even Stamps.com.

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Sierra This user has validated their user name.

Mon Oct 28 08:51:10 2013

Of course some postage-buying sites, like PayPal, only offer a limited selection of shipping options, so be sure you're comparing apples to apples. :-)

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

This user has validated their user name. by: Marie

Mon Oct 28 09:58:54 2013

Ebay doesn't charge the FVF on International shipping on the amount the buyer pays for shipping.  Ebay charges the FVF on the rate you charge on the listing for a US shipment.  Which then makes the refund the FB is expecting non existent since they should not have been charged at the higher rate.

***************************

Final value fees on shipping
Final values fees on shipping charges are calculated using the shipping service the buyer chooses.

However, when you offer an international or one-day shipping service and it's selected by your buyer, your final value fee for shipping is calculated using whichever service is less expensive, either:
The first domestic service in your listing that isn't one-day, or
Your international or one-day shipping service
For example, if a buyer chooses international shipping and you specified free shipping as your first domestic option, you don't pay any final value fees on shipping charges for that item.

If international or one-day shipping is the only service you offer, your final value fee for shipping charges will be calculated on that service.

If you're a seller from one of the following countries (China, Hong Kong, Indonesia, Israel, Japan, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, or Vietnam) and your item isn't located in the US, final value fees on shipping charges are always calculated using the shipping option your buyer selects.

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Terry in Texas This user has validated their user name.

Mon Oct 28 10:27:53 2013

I use Endicia for printing shipping labels. it gives you the online discount AND allows you to ship using the Regional Rate boxes. it's about $17.95 a month.  

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Tornad0sRul This user has validated their user name.

Mon Oct 28 11:26:50 2013

Ok, so how is printing EBay shipping labels more expensive and "clunky?"  I signed up for stamps.com and it was not only clunky, it charged me to use the application, which EBay does not.

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: RCL This user has validated their user name.

Mon Oct 28 11:48:46 2013

I think 24 to 48 hours is a reasonable response time from eBay. (I thought eBay global shipping always cost more than USPS.)

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

This user has validated their user name. by: Marie

Mon Oct 28 16:52:18 2013

The OP is not due a credit from Ebay unless they did not state US shippibng on their listing or their US shipping stated on the listing was higher than the international shipping, which of course is not likely.  I posted the Ebay rule on this just back a couple of posts.

The OP just misunderstands and certainly the CSRs they spoke to don't understand the rule either.

For me, I have very few problems with labels through Ebay/PP.  Certainly not enough problems to make me want to spend more money to go elsewhere for postage.  And if you are a TRS seller you get the Commercial Plus rate which is a little extra savings too.

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Massachusets Howler This user has validated their user name.

Mon Oct 28 17:59:21 2013

It looks like ebay is even STEALING from the ''calculated shipping''!

Then, we SELLERS pay the price with TERRIBLE DSR's.

Can this company even do 1 tiny simple thing HONESTLY- APPARENTLY NOT.

I want all the folks in Rose-colored glasses to notice this about ebays ''calculated shipping''.

Ever $10 overcharge they make is like almost $2 for them, on top of the commission on the correct shipping amount and ALL THE FEES.

We SEE what you are doing JD.

PACK OF THIEVES.
MH

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

by: Massachusets Howler This user has validated their user name.

Mon Oct 28 18:02:24 2013

JD- you better look out or you may get your wish about losing all your small sellers.

Should individuals in a corporation be shielded from being charged with crimes because they are in a corporation?

WHERE is the personal ACCOUNTABILITY????????

JD IS responsible for this.

MH

eBay Slow to Refund Seller for Its Mistake on Ship   eBay Slow to Refund Seller for Its Mistake on Ship

This user has validated their user name. by: Marie

Mon Oct 28 18:08:02 2013

@Mass

No it isn't IF it is on International shipping as the OP has stated.  Ebay doesn't even owe the OP a refund as previously stated in my posts.  I did post the Ebay policy on this back a few posts.

Now with that said, the Ebay calculator has been off even on US shipments every since they started having the darn calculator long before JD came along.  The darn thing is completely undependable and always has been.  

So sellers using it need to watch it closely all the time.  I don't use the the program, I know some sellers really don't have much of a choice but to deal with it.

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