|Sun Oct 27 2013 23:09:53|
eBay Slow to Refund Seller for Its Mistake on Shipping Charges
Another frustrating morning on the phone to eBay!
In the last week I have had four International sales where the shipping has been over calculated by eBay in the exact amount of $10.00. In each case I have sent a refund for the over charge to the buyer, through PayPal.
My domestic shipping fees during this period have been calculated correctly so I know this problem is not with the weight & dimensions I am entering for the calculated shipping.
This morning I called eBay to request a refund on the final value fees they collected from me on the shipping overcharges for the four transactions.
I should say that I object to the fact that eBay collects a FVF on shipping. I feel the buyer is paying for the S&H, a 3rd party service, so the seller should not be charged a commission on the shipping. It is surely a way to force the seller to offer free shipping. There is no such thing as free shipping!
My complaint is that I have been told I must wait 24-48 hours while eBay looks into why it is that my International shipping has been over calculated before they will rule on a refund of the fees. What? If I am required to refund the buyer for these over charges, (wouldn't want it to affect my shipping DSR ) isn't eBay required to refund the fees to me in a timely manner? They can clearly see that the refunds were made to the buyers by looking into my PayPal record.
The CSR told me again & again that they understand my frustration & they thank me for being a Top Rated Seller ... blah, blah.... But. still the wait.
Anyone else having a similar issue?