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Thu Oct 24 2013 10:03:33

eBay Has Given Bidders Complete Anonymity to Detriment of All

By: Reader

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Dear Ina,
I read your article about the feedback changes eBay has made. By the time you read this, you probably know there have been even more changes made.

I've never written to you before or responded to any of these articles, but I feel the need to reach out about this.

I'm trying to find the positives within the long list of changes eBay has been making. This feedback change makes absolutely no sense, but it means different things when it comes to auctions vs fixed priced listings.

I think people really need to understand what eBay has done this week.

They have given 100% anonymity to bidders. This means that the entire eBay community is being forced to put 100% trust in eBay's detection of fraudulent auction activity, such as shill bidding. First of all, they did a horrible job at it in the first place. Now, nobody else can even try to detect it, much less report it.

Second, I'm starting to wonder if eBay even has a public relations team. They are unrolling a constant flow of site changes with laughable explanations, if any. Each one is met with more and more criticism, yet they keep right on going. It's pretty clear now that these little changes that are happening almost daily are part of a larger goal.

And I'm sure the projected "bottom line" looks great on paper. But all it takes is a Google search to see the trend in public opinion lately. It seems someone forgot that in order for a company's plan to success, their customers need to have faith in them. They also need to remember that trying to restore faith by lying is like trying to clean a white towel with mud.

Buyers already had the ability to keep their purchases and feedback private if they chose, and were never forced to leave any. So for that to be the reason is an insulting lie.

On one side note, if I was a buyer checking out eBay for the first time. That feedback page would confuse me to the point that I would just go search on Amazon instead. Seeing d***! say "Great transaction!" about something I can't even see is the equivalent of a friend saying "This movie has to be good because I overheard someone say a different movie they saw in this theater was great!"

Thanks for your time
C.




Comments (36) | Permalink

Readers Comments

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Thu Oct 24 11:19:37 2013

Great post, OP. Yes, one insulting lie after the next, all to benefit them and only them.  That's what companies do when they are untouchable and just don't care. It doesn't get any easier to explain than that.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: JustTheFacts This user has validated their user name.

Thu Oct 24 12:24:54 2013

ebay doesn't care because they do not have to.  They know so many will just sit back and take it and come back for more abuse.

As long as sellers only care that they are making money on ebay  and ignore what ebay is doing to them along the way, ebay is just going to continue tightening their grip on them and this is exactly what is happening.

Just as the old saying goes, "Evil prevails when good men do NOTHING".

As long as seller do nothing, ebays evil will prevail.

I understand everyone needs to make a living but the question is how much is too much to put up with?

All of you who hate what ebay is doing need to be doing exactly what many of us are doing and that is diversifying RIGHT NOW, not later, NOW.  

Stay on ebay as you do it but start listing elsewhere now as well so you can start driving traffic to other places and when the day comes when you have hit your limit with ebay or ebay purges you, you feel little to no pain.

ebay is proving to all sellers right now that it is only going to get WORSE and WORSE.  Sellers mean NOTHING to them.  They feel untouchable.  They feel they have too many sellers as it is so everyone is expendable.

Those who shill and cheer lead for them are just their TOOLS or as some would say, their useful idiots.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Marie

Thu Oct 24 13:12:47 2013

@justthefact

''As long as sellers only care that they are making money on ebay  and ignore what ebay is doing to them along the way, ebay is just going to continue tightening their grip on them and this is exactly what is happening.''  That is pretty darn presumptuous of you.  Are you of the opinion that you know what other sellers may or may not be doing to resolve issues such as what has transpired in just the past week?  Because you may not be seeing results or changes that suit your needs or desire, that in turn means others are doing nothing?

''As long as seller do nothing, ebays evil will prevail.''  VERY insulting!  Why is it that you feel you are judge and jury of what other sellers may or may not be doing?  Are you of the opinion if we objected that Ebay would change things?

''I understand everyone needs to make a living but the question is how much is too much to put up with?''  Many of the changes Ebay has made do not impact all categories the same.  Which is why there is typically a variety of reactions.  But with that said, what has transpired in the last few days affects every single Ebay member without exception.  

Your posting name suggest that you like facts.  Yet you assume you are fulling informed on what every seller out there is doing in reaction to any given change.  If you are not assuming and you have some facts to post, by all means post them.  Otherwise please do not presume to know what sellers are doing or not doing in reaction to any given change.

Because diversifying works for you and me and of course many others, it does not mean it will work for everyone.  To presume that everyone's specific circumstances can be covered by such a blanket statement can not be based in fact but in opinions and assumptions.

Other than on the threads from other posters, where have you read that Ebay feels they have too many sellers?  I've heard this from other posters, but I'm not sure what started it, so I'm just curious.

I am however in full agreement with you that what is transpiring now is the worst I've ever seen it and I think Ebay is going to feel the heat over this one.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: JustTheFacts This user has validated their user name.

Thu Oct 24 15:29:16 2013

@Marie ''As long as seller do nothing, ebays evil will prevail.''  VERY insulting!  Why is it that you feel you are judge and jury of what other sellers may or may not be doing?  Are you of the opinion if we objected that Ebay would change things?''

You really need to READ and understand statements as they they are stated and stop taking things personally or feeling as though YOU are the only level minded person here.  GATEKEEPER comes to mind.

In my OPINION, you seem to think that all posts MUST go through YOUR approval in order for them to be considered valid.  Hmm, you would not feel that you are somehow a ''judge and jury'' would you.

This is a statement of FACT.  I did not say that ''no one is doing anything''.  It is just  a reminder, so let it be to whom ever it applies.  

As for being ''judge and jury''.  I have common sense and can evaluate things logically so that would mean I can judge a situation, and my OPINION gives me ''jury rights''.

Oh please with the user name thing AGAIN.  It is a name for heavens sake, and yes I do like facts but I do make logical statements based on facts AND evaluating information and the situation at hand.

Show me where I ASSUME I know what every seller is doing.  I do give my ADVICE to anyone who wants to hear it, if they do not that is their choice and they are free to ignore it.

Also, you really need to STOP taking my posts out of context to try and justify your argument.

Should the argument you make with a post be based on what is actually being said in the pot and not what YOU ARE ASSUMING is being said or on the parts you purposely leave out.

Why leave out the rest of the post?  Oh because it SUMS UP the points I was making in the other two or 3 paragraphs you took out of context.  It also shows that I addressed some of the problems and offered some solutions and encouragement that they are not alone and what could result from it.

So lets look at what I actually said.

Problem,concern and TRUTH:
   ''As long as sellers only care that they are making money on ebay and ignore what ebay is doing to them along the way, ebay is just going to continue tightening their grip on them and this is exactly what is happening.

Reminder:
  ''Just as the old saying goes, ''Evil prevails when good men do NOTHING''.

As long as seller do nothing, ebays evil will prevail.''

Acknowledging peoples situation and posing an important question for them to consider:
   ''I understand everyone needs to make a living but the question is how much is too much to put up with?''

Offering a REAL solution and hope and reassuring them they are not alone, while also stressing the urgency:  
   ''All of you who hate what ebay is doing need to be doing exactly what many of us are doing and that is diversifying RIGHT NOW, not later, NOW.  

Stay on ebay as you do it but start listing elsewhere now as well so you can start driving traffic to other places and when the day comes when you have hit your limit with ebay or ebay purges you, you feel little to no pain.''

Wow, thanks Marie for pointing out how terrible I am. To encourage people to PREPARE for what is very likely coming to them as it already HAS to others is ''very insulting''.

Marie, why don't YOU start posting some FACTS that those of us that are ''assuming'' things based on analyzing what is actually HAPPENING are wrong.  How about that?

Those who wait for the hammer to hit them on the head only end up with a sore or damaged head.  Those who can SEE the hammer coming down on their head and MOVE out of the way, escape UNINJURED.

Yes Marie, I know, ''how do I know it is a ''hammer'', where are my FACTS that it is a hammer?''.  Let me be clear, it is just an metaphor.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: sasikat9 This user has validated their user name.

Thu Oct 24 15:42:52 2013

As a seller and also a buyer....Im  not upset that ebay has done this...Its no ones business what color condoms I buy but my own.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Marie

Thu Oct 24 15:48:38 2013

@justthefacts

You know, you are right.  I was overbearing and insulting to you and I sincerely apologize.  Recent events have me all worked up and I don't normally fire off at someone not involved with the problem, but I sure did with you.  For that I am deeply and sincerely sorry.  I was way out of line.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Thu Oct 24 15:57:19 2013

@sasikat9

Then just make your feedback PRIVATE!  Done!  Ebay makes lame excuses of why they do things and they are all LIES. It is about taking away buyer and seller CHOICE.  Just like The money order scam. NO one forced me to take money orders and no one forced buyers to use them.  This was by CHOICE.  This is about control. That is what ebay wants to maximize.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Anonymous Annie

Thu Oct 24 16:06:45 2013

@WoodJungle... Someone should change their eBay ID to ''MoneyOrdersAccepted'' :-)

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Captain Nemo

Thu Oct 24 16:33:50 2013

Who cares about bidders, much less their identities or what they buy.  Bidders bid on auctions, and auctions are on the way out.  Ebay is phasing them out.  

I'd be surprised if there were any auctions on ebay in 3 years.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Marie

Thu Oct 24 17:19:58 2013

@captain nemo

Bidders = buyers.  While Ebay may be trying to do away with auctions, bidders are still welcome at this time.

But for the problems we've been discussing, it isn't auctions specific.  It is ALL transactions.  ALL buyer FB.  It is not limited to just auction transaction.

So it is ALL buyer IDs that are now being coded.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Philip Cohen
Web Site

Thu Oct 24 17:26:08 2013

@Captain Nemo,

I'd be surprised if there will be any eBay in five to ten years time ...

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Captain Nemo

Thu Oct 24 17:46:10 2013

I don't do auctions, and all fixed price listings are now pay to play, so who needs to do all this buyer research?  I sure don't.

ebay is becoming just like Amazon from a seller's point of view.  You list, they buy, you ship.

If someone tries to rip you off, this prior data doesn't do you any good anyway.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Marie

Thu Oct 24 17:56:47 2013

Typically you don't need to research if the buyer isn't paying, but it sure is handy if the buyer files a claim and you know it isn't right.  Or they demand partial refunds.  There are lots of reasons to need to research a buyer beyond lack of payment.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

This user has validated their user name. by: Captain Nemo

Thu Oct 24 18:10:47 2013

You don't have this data on Amazon, and no one there is complaining - even though they have plenty of returns and rip-offs.  The past data doesn't help your case over there - or on ebay.  It's all futile and pointless research.

 

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: Bloggo This user has validated their user name.

Thu Oct 24 21:12:35 2013

@Captain Nemo  ''I don't do auctions....''
Some of us do. Just because you can't figure out the utility of this information doesn't mean that others haven't found it useful.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: AgendaSwallowsAll This user has validated their user name.

Thu Oct 24 21:26:14 2013

@Captain Nemo

I got in to business for it to be my business, in my control. You keep pointing to Amazon where I've never sold for one simple reason, I'd be in control of little.

Amazon was built around name brand, big box or their own product sales for lack of what may be a more appropriate word. When you're in that echelon, you can sustain the losses that come part & parcel with doing business when you don't care if there is any avenue that may prevent that loss.

I'll assume the maases on ebay can't sustain losses to the point of upper echelon. Each time ebay takes a search or research feature away that allows one to avoid issues even if it's only a fraction.

Now, you or another may say ''ebay doesn't care''. My response would be ebay needs to care, they will never be an Amazon.com or the morphed technologies driven version JD envisioned for one simple reason. All was gone about the wrong way and the man has insulted any and all who have a shred of intellect and now he's knocking on the door of insulting they who never had a shred.

AgendaSwallowsAll isn't just my Ecommercebytes username, it's a factual statement. ebay is done, it just doesn't know it yet.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: candy7122 This user has validated their user name.

Thu Oct 24 23:35:59 2013

@sasikat9  That was too funny!
@Philip Cohen...agreed in 5 to 10 years Ebay will be gone.
@Marie ''Typically you don't need to research if the buyer isn't paying, but it sure is handy if the buyer files a claim and you know it isn't right.  Or they demand partial refunds.  There are lots of reasons to need to research a buyer beyond lack of payment.'' GREAT POINT.

I have often search Ebay and looked at different sellers feedback for varies reasons. If I noticed a negative I would view the buyers account to see how many negatives they leave.  If they left too many in ratio to there positive feedback I would block them.  Call it a pre-emptive strike.  I don't need or want those buyers coming to my store.  I just had a negative from a lady who never bothered to email me ..just left a negative calling me a dishonest seller.  Far from the truth but when I looked at her fb she had left 2 negatives for 7 transactions and no positives.  In the past someone may have seen this negative and blocked this buyer...now no one can and she is out there to do damage to another sellers reputation.  Ebay really doesn't care about the sellers.  When I talked to the rep today he said without buyers where would Ebay be?  I asked him when they chase away the good sellers..then where will Ebay be.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: mickeyfinn This user has validated their user name.

Fri Oct 25 00:27:55 2013

@candy7122

As primarily a buyer, I too look deeper when a seller's feedback cops a Neg or Neut. When the buyer who leaves such ratings is seen to be habitually doing so, I can more accurately determine the Seller's REAL attitude - not the purported one offered by a buyer who has 'issues'.

It also helps reading the comments, as they tell me more about the AUTHOR than they do about the subject - and reducing the ability to determine the credibility of a condemning buyer just increases my level of caution, which translates to me being less willing to spend on eBay.

As for 'responding to buyer sentiment' let's hope that eBay don't ask if Buyers find PAYING for their purchases a turn-off....! (The 'Free Shipping' thing is farcical enough as it is.)

I doubt eBay will be gone in 5 - 10 years, but I do wonder how relevant it will be.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: Modlcitizn This user has validated their user name.

Fri Oct 25 01:07:23 2013

eBay has been playing catch up with Amazon forever now. I am a collectibles seller and they've abandoned that market, and the person to person type sales that made them in the first place. They want big companies to sell consumer junk to the masses. So be it.

eBay Has Given Bidders Complete Anonymity to Detri   eBay Has Given Bidders Complete Anonymity to Detri

by: Massachusets Howler This user has validated their user name.

Fri Oct 25 02:57:40 2013

OMIGAWD Annie- I wanna Use it!
I will be old moneyordersacceptedmasshowler!
:-)MH

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