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Fri Oct 18 2013 21:53:56

How eBay and Amazon Stack Up: A Seller's Comparison

By: Reader

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Dear Ina,
With all of the new rules eBay is now forcing upon sellers such as forced managed returns for anything including buyers remorse, as well as next day shipping, and free shipping and even their own global shipping program, which costs buyer more. Is there really any reason for eBay sellers not to just go to Amazon?

From my perspective I see no advantage to stay on eBay anymore and see many more advantages to go to Amazon. Especially when Amazon does not use search results as a weapon and the fact that Amazon is not constantly changing the rules.

There were really only a couple of advantages to selling on eBay verses Amazon and that was the sellers right to not accept returns and more flexible shipping time. Now that eBay is eliminating all of these things and forcing even more restrictions on to sellers than Amazon does, there is now absolutely NO advantage to sell on eBay, and because eBay has constant glitches and constant changes and decides who is seen and who is not, as long as you can deal with Amazon rules, which are now better than eBays, which includes Amazons 2 days ship requirement ad you still handle your own global shipping, you again are better off hands down with Amazon.

Then when you figure that fact that Amazons traffic and sell through rates SMASH eBays, staying on eBay is like selling in a graveyard filled with overbearing grounds keepers in comparison. Amazon also has a MUCH better reputation than eBay from buyers and sellers.

I also just contacted Amazon and learned that if you sell multiple items in one transaction and let's say that person for whatever reason gives you multiple low stars in ratings, that rating only counts against you 1 time, NOT for each item in the transaction. If any Amazon sellers know this not to be the case please it would important to know. This is big for me because I usually sell multiple items.

On eBay I risk this very issue every single day and have been hurt by this more than once through the years. I average 6-8 items each but 20-30 is not unusual at all, and I am not selling .99 cent items. And on several occasions sell more than the invoice limit, which is like 39-40 items.

Ebay reps claim they do not count multiple items by one person in one transaction against you and it only counts as 1 but I have proof this is NOT true. And the few times it has happened to me and I showed them, all they could do is try and SPIN it.

An Amazon store costs just $39.95, you pay up to 15% on most categories which includes the processing fee. With eBay you spend a minimum of $49.95 for small stores up to $199 for the Anchor store, and then pay additional fees for items over the store limit plus PayPal processing fees.

For most it costs LESS to be on Amazon. Some may pay a little more in fees but when you consider the traffic and the sales, you should be far better off with Amazon.

With eBay we pay for services we do not even get, such as being in search result. On eBay, unless you spend plenty of time figuring out who left you ones or two, you cannot even address the issue(s) you are supposed to have because they are done in secret.

Amazon wants you to be able to address any issues so they make sure you know who is claiming you have the issue(s).

Bottom line is, sellers walk on eggs shells with both companies. Amazon is not perfect for sellers by any means, and buyer fraud is just as high as eBays, and with eBays new policies it will only get much worse, but when you compare apples to apples, if you want much more and steady traffic which leads to many more SALES on a constant basis, and to always be SEEN in search results, AMAZON is the clear WINNER.

So I close with a slightly different question as I opened with; WHY sell on eBay instead of Amazon?

Signed,
A Reality Check!




Comments (31) | Permalink

Readers Comments

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: LAbay This user has validated their user name.

Fri Oct 18 23:29:55 2013

eBay has already taken into account the percentage of sellers that would walk when they implemented the new UA.

They have been offering free listing promotions for months to makeup for the inventory fallout.

I will join you as a seller on Amazon.  I am also going to open my own website.

Good luck to you!

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: Bloggo This user has validated their user name.

Sat Oct 19 01:19:42 2013

''eBay has already taken into account the percentage of sellers that would walk when they implemented the new UA.''

They could only have made an estimate. I imagine they are truly shocked when reality doesn't cooperate.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: JustTheFacts This user has validated their user name.

Sat Oct 19 11:15:33 2013

ebay is so full of itself they really believe they can do whatever they want and the people will just agree.  Sadly that has been the case for a long time but have they now reached their limit?

Although I still strongly believe that Ecrater is where we all need to be setting up a shop for the long term goal of true Freedom and independence, I do also think a ''reality Check'' is needed.

Unless you are an ebay shill or totally blinded by ebays PR SPIN and do not want to un-blind yourself, you cannot be truly Happy at ebay because there is really NOTHING to be happy about. Unless of course them taking more power over your store, less traffic, less sales, dictating who can and cannot be seen,constant policies changes, broken promises,eliminating features without notice, never knowing if you will be purged next for some infraction etc, makes you HAPPY.

Yes some may be doing okay in sales at the moment but we all know that changes with the wind just as their policies do.  Nothing they promise is ever the actual truth.  Once in a while there are traces of truth but even the traces of truth come with many conditions and loopholes.

As is mentioned in the article, WHY stay on ebay when you can go to Amazon and get constant traffic which is dictated by the BUYERS and not Amazon or ebay, pay less fees overall and make a lot more sales?

The rules on ebay are now worse than Amazon, and even if you follow all of the rules on ebay you are still not guaranteed to be seen. ebay decides if your products are even relevant and does not even give the buyers to option to decide for themselves.  ebay has decided that THEY know what buyers want because of a very FAULTY program that never works and is plagued with problems.

Amazon on the other hand make it very simple, they let the buyers decide for themselves, and the funny thing is, Amazons theory seems to be working literally $BILLION$ of times better. They have no ''magic program''or time machine that never works and is plagued with flaws, just simple concept that says, we have 16 million and growing products, YOU decide which ones you want and we will make sure you get them.

We do not care if you buy from Hard Candy inc or Betty's little candy shop, we are just glad you bought your candy through Amazon.

This could explain why Amazon is worth $90 billion and still growing and ebay is worth $50-60 billion and declining (ignore the fake analists (not a typo) and shill stock pushers (Kramer).  Why Amazons stocks constantly stay over $320 a share and ebay feels brilliant because their stocks cannot go above $54 no matter what they do.

The FACT is, we are ALL ''STOCK HOLDERS'' in one or both of these companies, so as stockholders, which one is giving us the MOST for our money.  Who is really BRILLIANT and who is really a total IDIOT playing with our money and our livelihoods at our expense.

As INVESTORS, when do we SELL OFF our ''stocks'' that are not doing well or CANNOT do better know matter what the company does,and reinvest that money into stocks that are not just doing better now but continue to do better ?

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: Bloggo This user has validated their user name.

Sat Oct 19 11:20:22 2013

''shill stock pushers (Kramer)'' Actually Kramer says SELL ebay. He was mocking John Donahoe on Mad Money the other day.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: JustTheFacts This user has validated their user name.

Sat Oct 19 12:19:27 2013

''shill stock pushers (Kramer)'' Actually Kramer says SELL ebay. He was mocking John Donahoe on Mad Money the other day."

I guess he did not like being OUTED for being a SHILL so he is trying to save face.  It probably didn't help any when JD finally slipped and told a piece of truth.  Do not expect it to happen again.

This little slip up just reassured them that full blown LYING is the best policy for ebay.

Do not count Kramer the ebay shill out yet, it will not be long before he is once again pushing ebay stock.  

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: JustTheFacts This user has validated their user name.

Sat Oct 19 13:22:44 2013

I have just recently heard that ebay reps have admitted that ebay knows that 90% of the low DSRS are UNFAIRLY given!  This just backs up why ebay has to GIVE the 5 stars automatically.  But that act alone proves they know there is a HUGE problem with the system.  But to learn that ebay KNOWS it is unfair 90% of the time defies logic and should cause ALL sellers to grab their pots and pans and pitchforks.

Even those who have not been purged YET and are forced to deal with them right now.

So ask yourselves, what company operating in “GOOD FAITH” with any sort of moral or ethical virtue can knowingly PUNISH it’s sellers even to the point of kicking them OFF of ebay for low DSRS, for a system that they KNOW is UNFAIR 90% of the time. Not 10, 20 or 50% of the time but 90% of the time.  Even 40-50% of the time would be more than enough for even a bad company to say, “wait a minute, this is not working and is not fair, we cannot continue PUNISHING our sellers and even kicking them out based  a system this bad.  It is not even worth keeping it because it has such an extremely high FAIL rate of 90%.  Therefore it has NO value.

This proves beyond a shadow of a doubt that ebay is beyond bad, they are morally and ethically BANKRUPT!  PURE EVIL to their CORE and have NO redeeming qualities in them.

Knowing this, ebays stock should be at MINUS -$50.

Knowing that ebay has used the DSRS which they know has a 90% FAIL rate to justify ALL of the punishments sanctions, visibility and banishment to sellers while still charging them full price for everything, should be more than enough to launch an investigation for UNFAIR and UNETHICAL business practices and maybe even a criminal investigation based on FRAUD.

But seeing they have the politicians and government agencies in their pockets, nothing will ever be done.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

This user has validated their user name. by: Philip Cohen
Web Site

Sat Oct 19 16:15:19 2013

@Bloggo,

Could it simply be that Kramer’s monthly cheque from eBay has not arrived of late …

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: pace306 This user has validated their user name.

Sat Oct 19 20:47:34 2013

As a seller on both platforms - I am aware that there are reasons to be in both places.

Neither is perfect - not b y a long shot. Your best bet is to manage your inventory via a feed (xls file) and upload it to both places.

eBay used to have many more advantages then it does now - but *for me* it still has things that I cant do with Amazon.

I am one of those RARE people that have no issues with eBay dn international sales - even GSP. Either my customers choose GSP or let me do it and I have a GREAT deal with DHL. I can ship up to 5 pounds ANYWHERE DHL delivers with a signature for $30 - USPS cant even get CLOSE. Plus the signature means I beat eBay/Paypal at their own INR game EVERY TIME.

I Cant ship/dont get international customers on Amazon so for me - any international sale on eBay is a gift. I realize its NOT this way from everyone though and I respect that they have issues with it that I dont.

eBay has VERO, Amazon does NOT.

Amazon blocks certain brands (Sony, Denon, Pioneer)(Im in the electronics biz) eBay does not - though they fire up the VERO machine from time to time to "cage me".

There are differences and neither one is perfect - so again - do BOTH.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: Bloggo This user has validated their user name.

Sun Oct 20 01:23:39 2013

@Philip Cohen - After JD gave himself his most recent bonus, there was none left for Kramer.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: jumpinjj This user has validated their user name.

Sun Oct 20 08:21:51 2013

In the past, the difference between Amazon and Ebay was in how they managed the overload of data/listings/sellers.
Ebay managed the overload by a ''death by a thousand cuts'' strategy. Amazon uses simple ''rolling blackouts''. That is, ebay imposed petty rule after rule in order to cause weak hands to fold, thus getting rid of huge amounts of data to manage. Amazon just secretly hides segments of data, so their servers can handle what is manageable.
Now ebay is switching over to Casini, which gives them the ability to hide data and do rolling blackouts just like amazon... because they found that the way they were doing things wasn't working too well, the petty rules piss everyone off, not just the weaker sellers. So they are just going to the same system amazon has used for years is all that is going on. They really aren't much different now. ebay just has this legacy of micro-managing sellers which is what is holding it back, in my opinion. Can they get over this? I dunno.
Ultimately, some items do better on ebay, others on amazon, and all of selling is a moving target- trends change, and sellers have to adjust to the market, not vice versa.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

This user has validated their user name. by: Marie

Sun Oct 20 13:39:26 2013

Amazon is a great alternative for some sellers and not so much for others.  Each seller needs to research their products and the rules of Amazon to know for sure if moving over is of benefit.  And it will be for many.  

There are a couple things the OP states however that are NOT correct.

"...new rules eBay is now forcing upon sellers such as forced managed returns..."  This is not correct.  It is not forced.  For new members to the site, they are auto set up to be enrolled in this program, but they can simply go to their site preferences and change that.  And there was that heart dropping glitch not so long ago where many seller's site preferences were changed and said they were part of the program.  I was one of the affected sellers.  It was a glitch and even though it said I was part of the program, I wasn't.  And that was proven out to me by a claim that was opened during the time of the glitch.  It was not Auto Refunded nor did it get affected in any way by the MRP.  It was handled by me as any other claim if it were to be filed.

"...own global shipping program, which costs buyer more..."  You aren't forced into this program either.  You can opt in or opt out.  You do not have to be part of it.

"Ebay reps claim they do not count multiple items by one person in one transaction against you and it only counts as 1 but I have proof this is NOT true. And the few times it has happened to me and I showed them, all they could do is try and SPIN it."  Posters on threads everywhere on the subject of Ebay talk all the time about bad CSRs.  And that is simply what happened to you.  They didn't know what they were talking about.  You have to learn to weigh out and research stuff that a CSR may say to you.  ESPECIALLY if it doesn't sound right to you.  As this is completely wrong.

Ebay's calendar week is Monday through Sunday I think.  I cold be wrong on that.  If a buyer buy 10 items from you on Monday and 2 more items from you on Thursday and then leaves FB with low DSRs.  Of the 12 FB, the FB only counts ONCE, but the DSRs have ALWAYS counted ALL 12 times.

If a buyer purchases 5 items from you on Wednesday, then comes back and buys 3 items on Tuesday and leaves FB for the 8 items purchased and LOW DSRs.  The FB counts 2 times and the low DSRs count ALL 8 times.

Fair, absolutely NOT.  I kind of view this in concert with UIDs.  If a seller has to file UIDs on a buyer with multiple items, no matter how many transactions there are, it only counts as one strike per calendar week.  How is this fair? It is NOT.  



How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

This user has validated their user name. by: Puck

Sun Oct 20 15:59:06 2013

In eBay arithmetic the loss of an experienced seller is offset by the addition of one new cheese eater seller.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: Baby Gurl This user has validated their user name.

Mon Oct 21 00:08:45 2013

I sell on Ebay and Amazon, plus have two of my own sites. Clearly, Amazon has the traffic. Yet, ebay attracts certain kinds of buyers. Each site is different. I am leaving ebay at the end of 2013 due to the fact that I have called to complain about truly unjustified neg feedback in the last month from 2 new users and they say they can't remove it. It just doesn't fall into their box of "yes, we can remove that because ...". Well, I'll take my huge amount of money I am paying you and invest it into ads for my own sites which are doing pretty well considering I run no ads.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: blaumann2 This user has validated their user name.

Mon Oct 21 00:10:23 2013

Amazon is not suited to one of a kind collectible items.
Ebay is no longer the best place to sell this class of merchandise. Time to move on, not to Amazon.
Amazon has loads of rules, rules, rules. Not my idea of a company to deal with.

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: thebobman This user has validated their user name.

Mon Oct 21 00:20:32 2013

I sell on both. Probably 60% ebay, 40% amazon. Ebay gets expensive items, broke items & bulk items and items without UPCs. Amazon gets cheap stuff under $25 since its easier to list. (takes me 10-15 minutes to make an ebay listing, 2 for an Amazon one)


Some categories, like cell phone accessories have way too high fees on Amazon. I have a item that sells for about $70 on both sites. Ebay fees: $4.20, Amazon: $11.
I had about 28 of these items, if I had sold them all on Amazon, I wouldn't have seen $190 of profit.

I sold a penny + ship CD on az tonight.
$4.00 (total)
-$1.35 (amazon fee)
-$1.86 (shipping)
-$.14 (supplies)
$.65 (profit...I think the CD might have cost me a dime...)

Amazon makes twice the profit...and didn't even have to fill the order.


But the nature of my sales, I get items that just can't be sold on Amazon...part missing, slight repair needed, cannot find item on there.

Sure I could sell brand new items, but there is more competition and less profit margin.  

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: thebobman This user has validated their user name.

Mon Oct 21 00:36:00 2013

Another thing about Amazon... Buyers seem to whine much more about minor stuff. "I can't figure out how to use this", "This cable is the wrong one" (I shipped him exactly what he ordered), "There's a hair in the packaging, I want to return this" (I used stretch wrap to hold the disk and manual together, and stretch wrap will suck in any hair within 10 feet of it), "I no longer need this", "Defective/does not work properly" (without even telling me what is wrong with it...and I get it back and still can't figure out what was supposedly wrong with it - works fine!), "Floppy disks don't work" (of course they don't, these need formatting).


I sometimes feel that the average Amazon buyer is rather new to computers, internet and their location (I can't believe how many errors there are in their addresses...even leaving out apt. or suite numbers).

And for people saying ebay fees are too high...this is from the Oct. invoice.

your fees as percentage of your sales is 7.21%

Even with paypal fees, I think it comes a little under 10%...and I have a store subscription.  

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: JustTheFacts This user has validated their user name.

Mon Oct 21 02:18:10 2013

@Marie...Sellers are going to be forced to the global shipping program.  That is part of the plan.. You are right it is "voluntary" at the moment but that is changing.  Just wait and see.

I agree for some ebay may be cheaper,but if you are not being seen and the traffic is less, is it really cheaper over all?  However, if it is working for you I totally get it.

For used items ebay is probably better than Amazon but keep in mind how they are trying to get away from what they consider "flea market stuff", so those who sell used, broken etc, you really should be setting up a plan B.

I also agree that Amazon is not the BEST place to go and I agree about all of the rules, I also seen what thebobman is talking abut with Amazon customers.  I was reading through rating comments today and WOW,the things they complain about are incredible.  I felt like I was reading a bunch of 1st graders reviews.

The reviews were like, I spent $2 and bought this minnow for my great white shark and he ate it in one gulp, I expected it to last him at least a week.  What a rip off.

I do see that with Amazon you definitely need to figure in a pretty good amount each month for loss/returns.  But I think with the extra money you make it should still be better than with ebay.

In the next 90 days I will be coming back here crying because I am losing my shirt  with Amazon or smiling and needing help dragging my loot to the bank. :)  We shall see.

However,I still highly recommend everyone really consider at least opening up a shop on Ecrater while still doing Amazon, ebay and your own websites.

Ecrater needs to be built by US to make it as profitable as ebay, Amazon and the place we all want.

We keep saying we would like to have an alternative but keep waiting for someone else to build it for us, but that fact is, NOBODY is, and with Ecrater WE have the chance to build it ourselves.

The framework is there.  And it costs us NOTHING to go there.  And you will make sales, not a lot right now, although some are doing pretty good.  But the more of us that are there the BETTER it will get.  

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: JustTheFacts This user has validated their user name.

Mon Oct 21 02:46:58 2013

I am surprised that none of you are alarmed that ebay knows that the DSRS are wrong or unfair 90% of the time.

It is the DSRS that they use against us the most.  Yes FB counts but because they do only count the neg 1 time by the same person in the same week against us, it does not have the same harmful effect as DSRS.

So when they allow the DSRS to have such a HUGE impact on us in so many ways, them knowing it is unfair 90% of the time should OUTRAGE sellers.

Think abut it.  Would you continue to bank at a bank who screws up your account 90% of the time.

Would you go to a restaurant if they screwed up your order 90% of the time.

Would you trust someone who lies to you 90% of the time.

Would you go to a doctor who got your problem wrong 90% of the time.

So why is it okay for ebay to PUNISH US based on a system they know is unfair 90% of the time.  In fact it is WRONG so often that THEY have intervene and give 5s stars because they KNOW the people WILL NOT follow the rules and rate people fairly.  It being done in DARKNESS is the main problem.

If the people were actually rating us fairly there would be NO need for ebay to do it EVER!

But in order for ebay to intervene on our behalf they FORCE us to do EXTRA, such as give free shipping, and 1 day shipping.

ebay tells us that the ratings are ''THEIR RIGHT TO THEIR OPINIONS'' but if we do more as ebay wants us tojumps though ebays hoops, suddenly ebay feels ''THEIR RIGHT TO THEIR OPINIONS'' do not matter.

Am I the only ones who sees this as nothing but a GIANT FRAUD!!!?

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

This user has validated their user name. by: Philip Cohen
Web Site

Mon Oct 21 07:22:46 2013

@JustTheFacts,

No, you aren't the only one; some just eventually get tired of harping on it, over and over and over ... and there is so much to harp about one never knows where to start ...

But, you are indeed right, eBay is demonstrably the greatest calculated facilitator of "wire fraud" on consumers that the world is ever likely to know ... http://bit.ly/11F2eas

“Our ambition is to be the strategic partner of choice for every leading retailer, brand and manufacturer across the world …”—eBay Employment Ad (2013) …
Johnny Ho is delusional, of course; then, we are all entitled to dream … http://bit.ly/YvxFEg

How eBay and Amazon Stack Up: A Seller's Compariso   How eBay and Amazon Stack Up: A Seller's Compariso

by: FREDDY This user has validated their user name.

Mon Oct 21 09:13:36 2013

Both sites have rules. You can get burned and/or even kicked off for something that is just the buyers opinion.
Who really knows what ebay rules are as they are in the constant change mode. Amazon does not change rules very often. In fact, I only noticed one that effected me in the last 2 years.
I do not like ebay for many reason and that is the reason we stopped all ebay transactions.
Amazon has more sellers now due to ebay. When I started selling on Amazon 3 years ago, maybe there were only 3-4 other sellers in that particular item. Now, there are around 40-50 different sellers. This has caused the prices to drop considerably. So, Amazon is not that profitable as in past years. Amazon has forced return policy. However, the item must be returned. Buyer has to pay for return shipping. You can also charge a restocking fee.
Problem is that a lot of buyers use the a-z claim just to inquire about a return. That is an automatic claim started and will stay with you regardless of the outcome. Even if you win a claim, it will still count against you. If you do not respond to emails within 24 hrs it counts against you. Tough when you are a business and can only afford to staff Monday thu Friday.
Pros and cons to both - depends on your merchandise. You are limited to what you can sell on Amazon. Do both if it works for you.
I only use Amazon and Etsy now. Ecrater uses paypal. You can use the money order route but I doubt if you get many sales (if any) with only that type of payment method. When I ended selling/buying on ebay, I also will NOT use paypal. They also play games like ebay(no wonder since ebay owns them).
ebay actions has increased business mainly for Amazon but also the other sites. There is just no way ebay can turn into a giant (profitable) site just going the brand name retailers and manufactures route. If they do, talk about downsizing to accomplish the profitable idea. How they hired someone that came in and said they will change the site entirely.  To the point of saying you will not recognize it. Boggles the mind, when you had a very profitable business going. I don't really blame JD for wanting to ''try'' something new. What I object to to is the way he is doing it. I blame the board members for hiring him with that intention and even more to keep him on when it is clearly not working.  

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