|Wed Oct 16 2013 16:54:05|
Random Shipping Terms Pop up in eBay Seller's Listings
What a week. Since discovering HERE that shop items that have had “no sales in 16 months” are left out of user queries, I have been ending and relisting day in and day out with new titles, and 30 day durations.
I have discovered that the bulk edit tool would not let me change “Good til Cancelled” listings to “30 Day” durations. It acted like it worked, but a few days later, I realized no changes had been effected.
You know, when I asked eBay years ago what that means with respect to a unique item for sale, no one told me it means that the specific shop inventory item is off the radar. I would willing to reword a title every 16 months if it meant exposure.
I tried to end a couple days of listings with the bulk edit tool, and received error messages that the system would not allow me to do so. (I reported this in the EKG blog.) Much later, I noticed they had ended without notice.
Today, while tediously relisting on my lunch hour, I discovered I have listings that show 14 day returns accepted. I do not accept returns at all (well, I do, but that’s beside the point). I panicked! Then, I started seeing the oddest delivery times! The gist of them was that if the buyer paid in the next few hours/minutes, the item would be shipped TODAY. More panic—as I have never made this assertion because I work in an office all day.
As I began jumping around my greatly-reduced number of listings, I saw at least 3 different delivery times (see attached). Somehow SOME listings were now displaying same day shipping. All I ever promised was to ship in 24 hours (one day handling).
I was on the phone with eBay for over an hour—nothing was resolved. I repeatedly “edited” my listings to correct the inconsistencies, but they still exist, hours later.
Is there ANY hope that eBay will stop interfering with my business transactions and compromising my ability to manage buyer expectations? I am continuously told no such problem has been reported. Do I need to scan the archives?