|Tue June 14 2011 09:17:38|
Amazon Mandates New Third-Party Seller Return Policy
By: Ina Steiner
Just received an email from Amazon titled Return Policy Information Displayed to Buyers:
To ensure a consistent experience for buyers, Amazon sellers are required to have return policies that are at least as favorable as the Amazon return policies. To help provide the best experience for buyers, we will be updating the return information in your Amazon.com Returns tab on July 11, 2011, to clarify that buyers may return products to you in accordance with the Amazon return policies.
The updated return information will direct buyers to the Amazon return policies and will continue to give buyers the ability to contact you for information about any more favorable policies that may apply. If your inventory includes Fulfillment by Amazon items, your Returns tab will continue to reference the Amazon return policies.
See this Help page for more information about the Amazon return policies:
If you have questions, please contact our Seller Support team by clicking the Contact Seller Support link at the bottom of any seller Help page.
Oh, great is all I can say... It's bad enough that PayPal has virtually taken away a seller's rights of having any kind of policy via their "buy guarantee"... now Amazon is forcing sellers to abide by what they determine to be a "favorable return policy".
They are removing (they call it "updating") the Return Policy posted by the seller and will now direct buyers to the Amazon Return Policy. But will "continue to give buyers the ability to contact you for information about any more favorable policies that may apply".
Really?? Mine is 30 days..pretty standard... a low 15% restock fee if item is returned in used or unsellable condition.
And here's the kicker... my items aren't even listed under any of their Return Policies.. I'm in, I guess, Home & Garden, and that's not even listed! Outdoor Living says to refer to the seller's policies to return. That will be changed, I guess. If I go to Return An Item one of their policies are: Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price. I could not even do that to a buyer and not get screamed at. They would run to the A-Z guarantee or file a charge back.
This just irritates me... Maybe they are trying to get rid of some sellers that have unreasonable return policies, but then why not address them as needed? I just feel that it's one more thing to deny sellers rights, do we have any anymore?
I mean, what's next? Insert Marketplace Name Here _____: Ok, Sellers, we have decided what the Return Policy will be here on anything that you sell, and you must abide by it OR offer a better one?? It's scary if Amazon does this, then it opens the field wide open for other marketplaces to justify it, too.
Disappointed in Amazon....
Julie (a 4 year Pro Merchant)