eBay Should Butt Out of Seller Images on Listing Pages

by: GetAGrip

And you have probably heard this before. EBAYS PLAYGROUND you don't like it LEAVE but whining is only noise for them to ignore.

by: Snapped

“ EBAYS PLAYGROUND you don't like it LEAVE…”

What a wonderful ‘strategy’ for attracting and retaining customers and promoting real growth.  

Also the reason.so many sellers continue to flip them the bird right back, and take them up on their ‘offer’.

by: Rexford

GetAGrip goes all na-na-na-na-boo-boo.....again.

by: pace306

Get

Did you learn that business model from Harvard? Wharton? Kmart?

What business that RELYS ON OTHER PEOPLE TO SURVIVE, constantly fights with them? Do you tell your buyers that? "Stop whining and pay me now!!"?

Why some people cant be honest - and even forthright about things is beyond me.

1) eBay never wanted to spend a dime obtaining a catalog (like icecat or UPC Database or any of the other ones) so AS USUAL, eBay decided to enslave its seller base and make them create UPCs and add pic to them - so OTHERS could use them and eBay could profit! Its a CLASSIC Southpark move (see the underpants gnomes episode)

A) steal underpants (decide that you NEED to have a UPC and the "proper pics"
B) ???
C) Profit

2) it was a classic eBay Mafia move to create said catalog (for free) and make all the pics look alike so that eBay would look "legit" to the Wall Street people (on a sellers back)

Why is a 500 x 500 pic ok but not a 499 x 499 ?

Cause eBay wants a catalog for free and YOU WILL DO IT OR ELSE.

Thank You GRIP for a classic case of .... "thank you sir may I have another" and "it puts the lotion on its skin or else it gets the hose again".

by: my2cents

@Bob

Would you be more specific please.  What is it that you think Ebay is doing to your pics?

by: COVID-19

eBay doesn't allow BUTT pics.

by: comments

@Snapped

I am not sure closing your business and walking away is the best strategy to a stupid policy.

I do agree that images shouldn't be in feedback. This is especially the case when ebay deletes the listing after 90 days. If a buyer is uploading an image to paint a negative light on the purchase, new persepctive buyers don't have the ability to judge the context since they can only see one side of the story. Buyers upload images all the time to returns showing the item exactly as described. I would hate to see that in my feedback for the world to see without being able to address it after the 90 days. Also we now see ancient feedbacks showing in new listings. That could also make the one bad image someone uploaded show up EVERYWHERE, without context.

Example. Sell a baseball card. The description and condition states the card is folded in half. The buyer fails to read the description and condition spots. They then choose to upload a pic of the folded card that actually confirms the item was as described. How do the people reading the FB use that one sided piece of data?  

by: Snapped

“ I am not sure closing your business and walking away is the best strategy to a stupid policy.”

Perhaps not, generally.  But you can’t fix stupid, and if you can’t appeal to it and can’t find a viable way to ‘tolerate’ it - which is very often the case - there’s no other choice.  Especially when it’s dished out with a heaping helping of contempt and disrespect.

Unless one HAS no better option of course (or believes they don’t).  But that’s the point.  There are better - or at least alternative - options than continuing to put up with eBay’s arrogance and ham handed obfuscation and control.  Ironically, more so these days, created in fact, because so many have taken eBay up on their nose-thumbing take it or leave it posture.

Which, more to the point, goes against the very foundation of ‘stellar CS’ eBay themselves so hypocritically demands.  

Of course as long as enough folks are willing to ‘take it’, or ignore it, or worse fear it, and thus remain silently complicit - or even worse than that ENDORSE it - it will certainly never change.

by: getalife

I wish Ebay would move to a model similar to Mercari where the buyer has 3 business days to decide if there is an issue with an item or not. It solves a whole host of problems, makes feedback actually meaningful for other potential buyers, and eliminates those buyers who attempt to extort concessions from a seller after the sale, under fear that they might leave a negative review 30-60 days later. It was a novel concept in its day, but unscrupulous people out there game the system now and use feedback for their own advantage, not because they are necessarily giving an honest review of the item or the seller. Ebay seems intent on only fixing things that aren't broken though, so I don't see them changing their outdated feedback model anytime soon.

by: ScottLBrown

So many comments.  

I look at it simply. Over the past 20 years Ebay has been 15% of my total sales GMV.   Up and down a few points when they make dumb programs or policies.
In the end, they've been good for business.  Amazon makes up 75% of my sales and they too make dumb new programs, and insane metrics as well as Content issues that can't be fixed sometimes without me changing UPC's.  

All marketplaces have their issues.

So - with that said, If I feel that my issue is worthy of them fixing not just for me, but for everyone, I will complain out loud if the powers that be don't hear me privately.  

I will also NOT close my store in protest because the money is too good to pass up.

Take a chill pill  -  breath in----- out.  And comment away.