I'm a longtime reader and very much appreciate you giving a voice to eBay sellers. In the twenty years I've been selling golf clubs on eBay there have been many changes in shipping practices. However, none have been more impactful than the $15 surcharge by USPS on packages over 30", which took effect last month.
Initially I was relieved to see that UPS was still offering rates through eBay that were close to what USPS had charged - roughly $12 for a longer clubs such as a driver. However, I was stunned recently when I started seeing several increases to the original amount I paid for UPS labels. Most were more than double the original postage, some as high as $28. In total I was overcharged more than $100 in April.
After receiving no assistance from eBay on why this was happening or how I could be reimbursed (I was told it's a carrier issue and out of their hands) I went to my local UPS store for help. And the answers I received from them rubbed salt into the wound.
I was told that UPS was aware of the migration of new customers due to the increased USPS fees, and was now actively looking to apply their own surcharges to boxes over 48". Fair enough, but I explained that I exclusively buy industry standard 48 inch boxes from Uline, so how could this apply to me?
The answer was that when a 48" is taped shut the closing flaps increase the length to about 48.25", and USPS was going to treat it as an oversized package and charge penalties. I was also told I had no recourse to dispute the charges with UPS since eBay is the payment processor.
The pettiness of this policy and blatant opportunism here by UPS is incredibly disappointing. It shows a total disregard for customer service. UPS had a popular slogan "What can brown do for you" that was retired years ago. Now I understand why.
Thanks again Ina for all you do!