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Tue Apr 26 2022 19:11:53

Will Whatnot Protect Buyer from Postal Perp?

By: Reader

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Dear Ina,
My first BUYER experience on the Whatnot app is turning out to not be so good. I received a postage due notice of over $12 because the Whatnot seller (redacted) marked the package 2.5 pounds when in reality it weighed over 4 pounds. 

Whatnot support amounts to an email address and they promise to get back to you within 48 hours. 

New ecommerce platforms think they can just come in, provide a platform and not worry about details like good customer service. Depending on how this turns out will determine if I use Whatnot again.
Ken

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Readers Comments

Perminate Link for Will Whatnot Protect Buyer from Postal Perp?   Will Whatnot Protect Buyer from Postal Perp?

by: Chicago48 This user has validated their user name.

Thu Apr 28 03:01:05 2022

Hmmm....if you are the buyer, you don't get a "postage due", the seller gets the "postage due".  I don't understand this complaint by the buyer.

Perminate Link for Will Whatnot Protect Buyer from Postal Perp?   Will Whatnot Protect Buyer from Postal Perp?

by: HappyPicker This user has validated their user name.

Thu Apr 28 09:39:04 2022

The seller would be charged if the package went through the Automated Package Verification (APV).  The USPS website seems to say there will still be packages with online postage labels that are not checked by the automated system.  For those packages, the manual system would be still be used.  

Perminate Link for Will Whatnot Protect Buyer from Postal Perp?   Will Whatnot Protect Buyer from Postal Perp?

by: Docinmd This user has validated their user name.

Fri Apr 29 10:10:31 2022

Let the seller know by email of the situation. If it's an honest mistake [I know I have read the digital scale incorrectly a couple of times], they should be given the opportunity to credit the buyer with the increase in shipping. If it was "shipping included", it could be an attempt at saving shipping costs, and the seller got caught.

Let seller know if they don't refund enough to cover the increase, you will not accept the package, and the seller can pay for shipping back to them. I seriously think that faced with that prospect, they won't say "Send it back".  



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