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Wed Jan 12 2022 14:54:25

Etsy Sellers Are Mystified over Reports of Cancelled Orders

By: Reader

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Dear Ina,
There is something not right with Etsy Payment; more threads are popping up about Etsy canceling sales after sellers have already shipped purchases previously approved by the payment system. 

When Etsy is contacted by these sellers, they get an apology and a refund, but not much in the form of an explanation.
S.

Note from the Editor: The seller linked to this thread on the Etsy boards where a seller explained that hours after receiving an order marked "paid" and the order having been shipped, Etsy cancelled the order citing "Unauthorised Purchase." 

"Whilst I get the need to avoid online fraud, this was not a fraudulent purchase and I now have a buyer wanting to know why their order was cancelled, a question I'm not currently able to answer other than referring the buyer to Etsy's message above," the seller said.

When the seller contacted Etsy, the rep said, according to the seller: "We had reasons to cancel the order, there was an issue with the buyer's account," but would not provide further details.

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Readers Comments

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: postbuster This user has validated their user name.

Wed Jan 12 17:31:56 2022

Seems it's past time to cancel etsy.

When I was selling there, there were so many uninformed/unapproved beta tests (distractions) that just messed with sellers.  
Threats to restrict viewing preference
The ever so famous success penalty
Lack of support
Fee overcharge ''glitch''
Fees charged for sale cancelations
Double charged shipping fees
Etc...Etc.

And how much 'success' have those parasites really accomplished?
Seems with all of the gimmicks to wrongfully take money says that they are failures in business and marketing.
Typical Charlatans.

All of the people I meet personally who have sold on etsy, have left because this company sucks from every fiber that they pretend to 'know' business.

Glitch in ecommerce platforms translate to scam.  
These people are enemies to our economy, thieves who will take bread from starving families.

Pull the plug on these companies and let them die.

How much more insult do sellers need?
CEO of Amazon pays $5.5B for a joyride, and people in the warehouse die from a tornado.
He 'donates' money to charity instead of giving his slave labor demanded working class better incentive.  (tax break and P.R. move)

Canceled sales from etsy is a copycat move just to bully sellers and take their money.
The only thing cheap from these platforms is the worthless example of the people running (ruining) them.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

This user has validated their user name. by: The End

Wed Jan 12 20:06:51 2022

Saw this coming.
Next : Etsy will close a massive number of Shops.
Mostly America based.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Zigmund This user has validated their user name.

Thu Jan 13 00:45:30 2022

This is really overboard, calling names on Etsy.
I have never ever experienced these types of accusations against Etsy like:
"Threats to restrict viewing preferences, Lack of support, Fee overcharge ''glitch'', Double charged shipping fees....."

I myself have no complaints(since 2012), although I'm not selling in thousands like many many do. And these who do sell in thousands, have no complaints either. So the whining and crying is really by a very small number of sellers.
BUT... it's true that Etsy has become a monster. Not just a monster, but a very dirty one. Etsy today is in the business of promoting Pornography. Etsy is loaded with pornographic pictures in underwear category. What's next ?

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Eagle This user has validated their user name.

Thu Jan 13 01:55:24 2022

We have our fraud protection settings to "normal" and not "strict". This way we get the choice whether to accept the charge or not and not let the computer make the decision for us. We see a 3 pt check list and using "strict" will deny the charge automatically if one of the 3 check points doesn't pass. 1) zip code, 2) street, and 3) CVC number. A lot of people don't spell out their street correctly. Say the street address that's on file with the credit card carrier is 1234 Adams St. Some people just put 1234 Adams which will throw up a red flag when the two computers talk back and forth. Another red flag is the CVC number, customer either gets it wrong or don't even fill in the blank. Concerning the address, we google what we have and it comes back as street. If we get back 1234 Adams St and also shows 1234 Adams Dr we contact the customer for correct one. Not worried so much about wrong or missing CVC number, If we get a different street address and wrong CVC then I worry about accepting the payment.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: postbuster This user has validated their user name.

Thu Jan 13 05:43:20 2022

I'm sure that the ''small number'' is more accurate to those who aren't noticing how awful etsy is.

While some promoters who don't mind their money being taken wrongfully will call the others whiners and complainers, there are an outnumbering more Former sellers who will disagree.

You can always see the amount of 'blank stores' indicating those who have left the platform, and I highly doubt it's from the dirty content.
You won't hear complaints from them because they are gone.
A few people who don't notice what's happening does not prove the problem does not exist.

Documentation does, and I have plenty of that.
What's really overboard is etsy's actions, not the ''accusations'' which are more precisely described as Actual.

The many many RE-sellers in the thousands won't have complaints.
They can purchase, or 'make' (cnc cookie cutouts) items for pennies on the dime, jack prices up and never notice or care about the wrongful charges.  They can't see the forest from the trees.

I don't think it's fair to assume or downplay how bad this company is and how they affected sellers based on not experiencing or noticing from one point of view.
For the record, etsy also has a history of problems with closing shops randomly, and cross sign-in to other sellers accounts.  
Most people will look at this as corruption and invasion.
If you missed the memo, that does not mean that it didn't happen.

But I guess to some, it's not worth ''whining'' about.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: billly This user has validated their user name.

Thu Jan 13 06:47:48 2022

@Zigmund  Classic "if it didn't happen to me it must not exist". But Underwear Porn:"Dirty Monsters!" Ya know; "values".

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: postbuster This user has validated their user name.

Thu Jan 13 07:49:44 2022

@billy

Yeah, been hearing more ''porn'' complaints lately.
Seems like an etsy distraction from the main point of theft.

I mean really, are there that many listing titles and tags that have the words ''naked'', ''underwear'', ''porn'' that interfere with regular shopping practices?

Seems to me if a customer has these pop up, at some time they were looking for something related.  
*Gasp* They might even be interested!

Have they redesigned crochet, cookware, and plush toys?
I think maybe more china product just overpopulates handmade products.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: cvsharkey This user has validated their user name.

Thu Jan 13 07:57:00 2022

OK--I get it that Zigmund has not had issues, personally. (Although, do they really know how many sales have been lost because of Etsy policies?) I didn't have issues either--what I objected to were the mandates Etsy continued to push on their sellers, policies I did not agree with. Such as forcing a shop into off-site marketing (on a 30-day hold) and charging ridiculous fees for it. Such as not-so-subtle push for "free shipping" when they don't understand how much that would take for a sale. Such as stealing your best search words & then when someone does land one of your items--promoting "Other items like this you may like," and turning your potential customer over to another shop. And those are just a couple of policies--there are many more. so I have closed my shop. And I've been there since the early ot's.

The only option that I see is to get yourself together, develop your site, learn how to market (not so difficult with all the social media avenues,) and keep those wolves away from your profits.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: myfriendhenry This user has validated their user name.

Thu Jan 13 12:18:20 2022

@Zigmund
Never before been to the etsy site.  Not sure why, but after reading your post, something is drawing me there....

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Stone Cutter This user has validated their user name.

Thu Jan 13 16:38:16 2022

Etsy's site is glitchy...period. After all, why would Etsy cancel the sales they make money from?? Etsy is using outdated technologies, therefore, when fixing one problem another piece of functionality breaks. I suspect this problem is more of the same....cancellations in sales due to another broken code change. I understand how sellers are tired of Etsy's seemingly corrupt ways, however, be careful thinking everything is a conspiracy; without any proof.

Don't ascribe to malice that which can be explained by stupidity.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: postbuster This user has validated their user name.

Thu Jan 13 17:18:42 2022

@Stone Cutter

You make good points, and I can see that we are at an impasse.

It would seem to me that Stupidity would cost etsy more in lost revenue.
But somehow, through all of etsy's policies and glitches, it always seems to cost the sellers losing a lot more in revenue.
Because of this, I have no reservations to ascribing Malice.

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Sierra This user has validated their user name.

Sun Jan 16 11:38:36 2022

@Zigmund - There used to be a way to block "mature content" on Etsy, but I can't find it now. I did see several suggestions to add "-mature" to your search to weed out these listings, so you might try that. Also, Etsy has rules about what can be shown in the 1st (thumbnail) photo, so you could always report listings or shops which aren't abiding by this rule.  

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Sierra This user has validated their user name.

Sun Jan 16 11:40:53 2022

@Eagle - Where are the fraud protection settings you speak of? This article is about Etsy ... and I don't think Etsy sellers have any say in the matter, since we no longer receive payment directly from the customer.  

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Sierra This user has validated their user name.

Sun Jan 16 11:51:20 2022

@Stone Cutter - I don't know if Etsy is using "outdated technologies" (as you claim), but I have a *strong* feeling that Etsy's internal teams / groups / departments (however Etsy may refer to them) have poor communication amongst themselves. One team will make a change which breaks something. Then the team responsible for what got broken will try to fix that which, in turn, messes up something else. Based on what I've read over the years, I think this happens because (apparently) anyone who does coding at Etsy can push new content, tests, etc. to the site at any time without running it by anyone else. Etsy employees should be required to communicate and ensure, to the best of their ability, that whatever they're about to launch won't screw up other parts of the site.  

Perminate Link for Etsy Sellers Are Mystified over Reports of Cancell   Etsy Sellers Are Mystified over Reports of Cancell

by: Sierra This user has validated their user name.

Sun Jan 16 11:57:54 2022

@cvsharkey - Yeah, so Etsy promotes other stuff on your listing pages. Guess what? Your stuff is probably getting promoted on other pages too ... maybe you even get sales that way!

I'd be willing to bet I get sales this way because I'm in a niche in a niche; there are several thousand (not millions) of listings which use similar SEO, but these words & phrases don't really fit *their* products like they fit mine. I've also worked to achieve what my customers tell me are great thumbnail (1st) photos which they say helps them find my listings in a sea of CRAP.  



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