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Sat June 27 2020 21:54:34

Wronged Seller Unable to Reach eBay Customer Support

By: Reader

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Dear Ina,
In reference to this eBay announcement board post, "Important reminders from our 2020 Spring Seller update":

In the middle of a pandemic, nonetheless. 5 days ago, we had eBay automatically refund a buyer for a case opened on a $100 item 4 days after it shipped, that the tracking shows IN TRANSIT, and we DID respond to the case with that information.  

eBay has no phone support so we can't call to contest it.  

So, when the item is delivered the buyer will get a free item, and we will have no way to coerce them to send it back. These people lack humanity and automation really can't handle this stuff fairly.
L.

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Readers Comments

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: Chicago48 This user has validated their user name.

Mon Jun 29 06:09:01 2020

@Papergoy: Or you can reach out to them on facebook, they take about three days but they do respond.
^^ I would imagine that Ebay Facebook is flooded!  I usually just write the CEO by letter.  Takes a while but I always get a reply.

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: Mamak This user has validated their user name.

Mon Jun 29 09:27:30 2020

Have you tried contacting eBay for Business on facebook messaging?  I have had many problems resolved with them as they seem to be USA employees.  I have been able to contact them by phone and I do not have an anchor store, perhaps their hours are shortened.  When I have a problem worth fighting, I sometimes have had to call repeatedly till I get ahold of a US CSR.  

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: spooky This user has validated their user name.

Mon Jun 29 09:42:54 2020

did the person provide the tracking number within 48 hours of being asked? somethings NOT right here

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: Sierra This user has validated their user name.

Mon Jun 29 23:27:58 2020

If you need to reach eBay customer service (as a seller), post on the ''eBay for Business'' FB page, or message them from there. The reps are VERY responsive! My experience getting help there for problems I've had as a shopper/buyer have been mixed. got a quick refund on a $12 item delivered to someone else's address with tracking showing my address, but today they told me to unsubscribe from any of their emails which are promoting items which aren't relevant to me (I was trying to get them to pass this on to the programmers  or whoever runs the AI there).  

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: Jeff12671 This user has validated their user name.

Tue Jun 30 00:46:56 2020

From my experience Chat is a total waste of time. They want to appreciate and understand your concerns but you won't get anyone that has any real power and all they will do is refer you to someone else who should get back to you supposedly in a few days. Just use the call me back option even if u have to wait a while, your not going to get anywhere unless you can talk to an Ebay rep. They may pass you off to another department but at least you can eventually get some closure.

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: Geetar This user has validated their user name.

Tue Jun 30 20:28:26 2020

Most of the time the buyers (during this type of situation) are just trying to maybe get the item for free. They know the item is going to be delivered late. They think maybe they can get something for free by wiggling their way through.

First thing you do in this situation is ask them if they dont want it any more you will refund the payment, after you put in a package intercept ( package wont be delivered, but will be sent back to you). 99 times out of 100 they say that they still want it. And that ends that. If they want their money back, and want to gamble, put the package intercept order in. Most of the time, as long as you put it in before the package gets to their home town zip it works.

This shocks the s**t out of them, they think they got the system gamed!

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: coffeetable This user has validated their user name.

Wed Jul 1 03:10:34 2020

Does Ebay treat all sellers equal? Not sure. Example: Seller with user name usedvending (https://www.ebay.com/usr/usedvending?_trksid=p2047675.l2559) This seller’s listings are clearly conflicting Ebays rules strictly prohibited/enforced on all other ebay sellers. See usedvending feedback troubles. Usedvending listings show contact info on every one of their listing, direct links to their web site, their user name reflects their business name/address/info, buyer discouraging comments (do not bid, do not send offer… may means: buy outside of ebay, contact us for directions of how to do that), etc… Everything that is strictly forbidden to other ebay sellers. Usedvending list items on ebay with intention of not completing any sale on Ebay (see their transaction/sale history) - not many feedbacks on big ticket sales completed on ebay. And usedvending has over 1500 big ticket listing on ebay. All of their big ticket sales are completed outside of ebay and ebay is all quiet about that because they receive/earn listing fees on 1592 listings of this seller. $20/listing per month = $3040/month paid to ebay in listing fees. $3040/month to keep ebay quiet?

Perminate Link for Wronged Seller Unable to Reach eBay Customer Suppo   Wronged Seller Unable to Reach eBay Customer Suppo

by: ebayScamsYou This user has validated their user name.

Wed Jul 1 07:45:14 2020

This happened to us on a pair of $500 Channel earrings. Item from Australia to UK took 3 months. Seller filled INR, ebay said they would refund the disputed amount when seller received item not considering this was in March during the pandemic same as the seller. Ebay, the filthy dirty scum they are washed their hands and the seller is lower than scum as they wont pay for the item and wont send it back.

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