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Mon Feb 10 2020 10:18:57

eBay Unyielding on Tracking for Combined Orders

By: Reader

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Dear Ina,
I had a customer order three inexpensive rings from my store which offered free shipping. She used three different accounts. The rings were very light in weight and all went to the same address so I put them in one package and was able to ship them for three dollars. 

I went to add the tracking number and eBay would not allow me to add the same tracking number to all three rings. I called them and was advised that since she used three different accounts, I had to mail the packages in three separate envelopes. 

So for these inexpensive rings, eBay wanted me to spend nine dollars instead of three. 

I spoke to a representative and then to a supervisor and was given absolutely no help, not even to note on my dashboard or account indicating all three rings were sent, so now I will wind up with negative tracking on my account.
L.

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Readers Comments

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: ElectronixRecyclers This user has validated their user name.

Mon Feb 10 10:46:13 2020

Appending a zero to the beginning or ending of a tracking number usually works for us.

Conversely, if eBay won't allow you to combine the shipping, sounds like there's a "problem with the customer's address."  There's no need to be using three separate accounts there.  Legit or not, I wouldn't do business with them.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: toolguy

Mon Feb 10 11:53:18 2020

They do this for return reasons.

I had this happen but the buyer bought something from 2 accounts of ours.

I shipped them both in one package and couldn't upload tracking to the other one.

I can understand why they do this.

OP, you set up the listings to include free shipping which you factored into your price.

You were trying to save yourself money not the customer. . .Free shipping works to the sellers advantage because sellers make no refunds for multiple items bought with free shipping. When shipping is not free customers expect a discount if they buy more then 1 item. . .

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: Oldglasslady This user has validated their user name.

Mon Feb 10 12:05:11 2020

You now have 2 negatives for tracking on eBay because of this.  It has happened to me in the past as well.  Customer buys something at home, realizes they want another - uses the work website to buy it with their own credit card  -  you see the same address and buyer name when you ship.  It is a problem, but the only thing I have learned is if eBay doesn't combine it on their multi-ship form - it has this potential and you need to look at it again.   I actually have the reverse problem.  eBay combines everything from a buyer.   Apparently, eBay expects you to ship 2 sets of china, a set of stemware and a bowling ball all in the same box.   You can work around it, but it takes a while.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: I Must be Crazy This user has validated their user name.

Mon Feb 10 12:07:07 2020

@OP,

I have had this occur a couple of times. I always ship them as separate orders. I think what you did was unwise. You have left yourself exposed to Item Not Received claims on two of those rings. They are technically 3 separate orders. You don't know the buyers motivation. Be prepared, the buyer may be annoyed.

If you haven't already, contact the buyer through the account that you shipped and explain that you combined all three in to one. Many times buyers will just toss the package aside for another day. All the while waiting for the remaining two that never arrive.

I believe you can still be cleared of the not received on time defect if the buyer leaves feedback and states it was received on time. I haven't read the policy lately so you might want to verify that option. Gently encourage the buyer to do that right away and you should be in the clear.

Your word with eBay is meaningless. They are going to use the evidence in front of them. I don't think you can expect any less really.

Hopefully your buyer doesn't have other motives and ends up stealing your items. Hope it all works out for you.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: pace306 This user has validated their user name.

Mon Feb 10 13:49:49 2020

The above is EXACTLY why eBay shouldnt even be involved in any of this - its simply NOT their business.

The buyer ordered 3 things to the same place - they were all shipped together since they were going to the same place.

It can be verified by WEIGHT (of the package). Theres no sane reason that you shouldnt be able to do this - in the real world - you can do it to.

Its only cause eBay can "punish" you for no good reason (and please lets not start with the returns BS - which is none of its business either).

Its not rocket science - even on Amazon you can combine items and orders .....

I guess even monkeys cant run eBay.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: toolguy

Mon Feb 10 16:01:49 2020

OP. were the names on the 3 accounts the same?

You stated they all have the same address, but were the names the same?

I have 3 eBay accounts, all three have a different first name on them, same last name same address.

Maybe they are gifts for different household members!

Never assume what your customer wants. . . .

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: Shanna This user has validated their user name.

Mon Feb 10 20:51:58 2020

You cannot be on the hook for INR, all you need to do is input the correct tracking into the case and have it closed in your favor.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: Eliot This user has validated their user name.

Tue Feb 11 00:19:14 2020

@pace306 These were rings, probably weighing a few grams each. The weight of the package won't tell anyone anything.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: toolguy

Tue Feb 11 00:53:11 2020

@Shanna

The system will NOT let you enter a tracking number used from another buyer. As far as eBay is concerned (3) different people bought those items! The tracking is only good for one of them.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: Lightning

Tue Feb 11 02:26:56 2020

This is why eBay gives you some leeway on the missed tracking allowance (whatever the % is).  They don't expect it to be perfect, so they give you some room.  It's great to try to keep it at Zero, but you don't want to get crazy about it.

Even if you go over your allowed %, not much happens (right away).  You are supposed to get a warning, and you are sort of ''on probation''.  I think it is for 90 days.  You might get a letter from eBay ''suggesting'' that you change your handling time, if you seem to be struggling to meet the time.  Of course, changing it negates your fee discount, more money for eBay.  

But if your tracking defects diminish during the probationary period, you're all set, back to normal.  If it continues, eBay will change you handling time FOR you, automatically, done deal.

At the time of this problem, the OP had to decide whether to save $6 and take the hits, or ship 3 packages.  Curious which path was chosen after the eBay conversation.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: Snapped This user has validated their user name.

Tue Feb 11 06:50:48 2020

“ This is why eBay gives you some leeway..”

That’s all hunky dory until one digs down to the root. What ‘gives’ eBay the right (besides their seizing it) to be involved in the processes in the first place?

It’s like expecting a seller to take a beating undeserved and then expecting them to be grateful and ‘accepting’ that eBay will count to ten first before swinging the bat.

Adapt to the rule? No. Be RID of the rule.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: pace306 This user has validated their user name.

Tue Feb 11 08:52:27 2020

"@pace306 These were rings, probably weighing a few grams each. The weight of the package won't tell anyone anything."

That statement means:

1) you dont value a sellers time. Maybe he/she had alot of items to pack that day? maybe REAL LIFE got in the way and shipping all of them at once (since they were going to the same place) saved valuable time?

2) you dont care about a sellers wallet. Like eBay you believe that sellers make too much on their items and therefore what ever is most expensive is what you do (higher/lower fvfs be damned)

3) As for getting or not getting all 3 items - you ALSO believe that sellers are all thieves, criminals, noise, scum, morons and the general downfall of humanity. If a seller said he/she sent all 3 - and eBay always says "we werent there so we dont know" then he/she DID ship, all 3 items - why is it that hard to understand?

4) lastly - and you can check with USPS if you dont believe me - USPS doesnt deliver to PEOPLE, they only deliver to ADDRESS's. So, it doesnt matter how many parcels were sent, does it?

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: quirkyantiques This user has validated their user name.

Tue Feb 11 09:54:40 2020

@pace306 I usually agree with you but in this I do not. I agree with @toolguy. The seller factored free shipping into each item. I hardly think the 45 seconds it takes to pack a ring is an onerous use of a sellers time and the seller opted to spend that time by default with each item they listed. The OP was trying to save themselves 2 lots of shipping. As a result they have opened themselves up for 2 INR's as they cannot prove they shipped all 3 items in one package. What if it was a Mom treating 3 kids to their own purchase? There's nothing more exciting than opening your own package for a kid. This whole deal is bad business all around to save $6. OP is in the wrong-if the buyer used 3 different accounts there's probably a reason for it. Saving a seller a few bucks probably wasn't high on their list.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: pace306 This user has validated their user name.

Tue Feb 11 10:23:20 2020

Look :) you are entitled to disagree - FOR ME - its about what is/should/should NOT be eBays concern.

If the seller said they shipped it - unless proven otherwise - then "thats it" ... (unless you agree with eBay brass that sellers are all the scum of humanity and the ruination of the universe)

You wrote " What if" ... well "What if" the seller didnt have the time, or extra packing material or wanted to save money" - why arent those valid reasons?

Sellers should know what some buyer somewhere 1/2 across the US thinks?

You order something, the seller ships it. With out specific written instruction(s) .it should be up to the sellers own discretion, no?

Amazon bundles items together, as do others and since USPS delivers to addresses not people (individuals) whats the difference?

Tool says lots of things ...... "you believe any of it"?

He may/or have already gotten a "INR" - but is it fair?

Who exactly is eBay do decide that its ok to damage a sellers business because "they think so"?

Dont they constantly state that they are here to empower the seller? or is it only punish at their whim?

We have to agree to disagree - but 30+ yrs in ecommerce/etail/retail says that treating your sellers like criminals is why you have negative %8 growth.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: Lightning

Tue Feb 11 12:51:56 2020

@pace
You said ''It can be verified by WEIGHT (of the package).''
@Eliot said: ''These were rings, probably weighing a few grams each. The weight of the package won't tell anyone anything.''
Sometimes the weight of the package could indicate that there was more than one item in it, as you pointed out.  But in this case, most likely it never bumped up.  That is all Eliot was trying to say.  Like sending 1 postcard or 5, probably did not move to the next ounce even.  The weight means nothing.

So @Eliot made a slight correction, and accurately so, which was apparently a good enough reason for you to jump all over him.  The statement had NOTHING to do with a seller's time, wallet, honesty, or how the USPS delivers mail.  Reign it in.
==============
EBay monitors the tracking to ''persuade'' sellers to ship on time.  They're an Amazon wannabe.  And buyers have come to expect instant gratification, the doorbell ringing with their item before they have finished buying it. Since eBay has no stuff of its own, has no warehouses, has no shipping department, has nothing to ship, it has to enforce the shipping speed by remote control.  EBay uses the carrot and stick approach.  Ship quickly, and you get a reduction in fees.  Ship late, and we'll take it away.  

EBay considers all the customers to be theirs, so they will tell you how it's going to go, how you are going to treat THEIR customers, how you are going to run your business within their platform.  I don't think there will be any changing that, so buckle up.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: Lightning

Tue Feb 11 12:59:50 2020

@Snapped
The rule is there for the reasons in the above post.  Just another of eBay's crazy requirements, but it's their sandbox you're playing in.  

A seller doesn't have to comply with the 1 day or same day handling.  You can change it, as so many have done, because 10% isn't much of an incentive anymore.  If you think your operation fits in with the requirements, you might go for it.  If not, take a step back and live an easier life.  Otherwise, ''the beatings will continue until morale improves.''

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: pace306 This user has validated their user name.

Tue Feb 11 13:38:26 2020

@Lightning

I didnt jump on him - I said that we have to agree to disagree and I explained why I thought so.

But thanks for your "assistance" :)

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

This user has validated their user name. by: Lightning

Tue Feb 11 14:23:57 2020

@Pace
This might be too much for you, too many conversations to track.  

You "agreed to disagree" with @quirkyantiques.  I was referring to the "other" undeserved tirade on @Elliot

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: quirkyantiques This user has validated their user name.

Tue Feb 11 15:49:54 2020

@pace306 A) "You wrote " What if" ... well "What if" the seller didnt have the time, or extra packing material or wanted to save money" - why arent those valid reasons?"
Because they aren't... if the seller doesn't have time to pack 3 items they shouldn't be listing them. If the seller doesn't have the packing material for their 3 separate listings then again-shouldn't be listing them. The seller saved money at the cost of 2 possible INR's-stupid.
B) No it's not up to the sellers discretion-and the seller is the one whose account could get shut down for too many bad marks so they should have been more mindful. That two lots of shipping saved could mean financial ruin if things go badly for them.
C) Tool DOES say a lot of things and mostly no-I don't believe or agree with him. This time I happen to agree with him.
D) the tracking rules are fairly obvious, when I've shipped multiple purchases to the SAME buyer ID I have been able to use the same tracking number for each transaction however its perfectly proper for the software to block the use of the same tracking number to DIFFERENT ID's. I can't fault Ebay on that one and lord knows I can find enough to fault them on any given day.
I repeat-by trying to save themselves a few bucks the OP has made a critical error and opened themselves up for a fraudulent INR. Penny wise and dollar foolish self inflicted mistake.

Perminate Link for eBay Unyielding on Tracking for Combined Orders   eBay Unyielding on Tracking for Combined Orders

by: ddigler This user has validated their user name.

Tue Feb 11 16:24:21 2020

If someone ordered 3 expensive handbags on 3 different accounts it almost certainly some kind of fraud and ebay is doing its job trying to protector. Any legitimate buyer of expensive handbags will have EXTREMELY high credit card limits (6 figures) and certainly will not use 3 separate accounts.  

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