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Fri Sept 6 2019 21:20:15

What Protections Should eBay Extend to Sellers?

By: Reader

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Hi Everyone,
I would like to get a better understanding of what Seller Protection features you'd like eBay to adopt. I'm not asking this to start just a string of eBay bashing posts. But to get some specifics and realistic ideas of what you may like to see. 

The new Seller Protections offer to TRS members as of October are a good start, but more needs to happen. I would just like to discuss what that more might look like.  

I would like to start a real discussion on this with specifics and realistic views. I don't know if it will help, but there is no harm in having a productive discussion on the subject and we might just gain a better understanding of each other.
Thank you, 
Marie

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Readers Comments

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This user has validated their user name. by: iheartjacksparrow

Sat Sep 7 21:21:52 2019

@Marie - Nothing anyone posts on this blog will ever be enacted by eBay. Devin has one agenda: taking money from sellers in any way he can think up. So saying you want a meaningful discussion about seller protections is like talking to a brick wall and expecting it to answer you. It's a waste of time. Unless one of us buys enough shares of eBay to have a say in how the company is run, nothing will change. If eBay was serious about seller protection, why has nothing changed in over a decade?

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by: pace306 This user has validated their user name.

Sat Sep 7 21:46:16 2019

Marie

You have your heart in the right place and we thank you - but this is an ULTRAsensative topic and it makes most peoples blood boil.

Discussing it - is like beating a dead horse - so to speak.

Sadly, theres not one thing anyone here can say, that will change eBays behaviors unless its a court order.

eBay is not afraid of anyone for various reasons, and the sheer amount of lawyers that they employ, speaks volumes on its own.

Letting DW run eBay is like letting your 4 year old drive your 69 Ferrari - of which theres only one of on the planet. He doesnt care about smaller sellers (only sellers that make him and his cronies millions). As for the smaller sellers - he feels its an honer and a privilege to even let you on the platform - and his platitudes of "take a loss for the team aka so eBay doesnt have to) says all anyone needs to say about it.

While I always call eBay "the San Jose Mafia" (and Im still waiting for Mary & Co to come try and sue me for slander) the more apt comparison is Dracula.

eBay tricks you into selling on the platform (its so easy, just list, sell then get paid) then suck you dry and leave you dead (when you loose enough money and you have nothing left to give them - they drop you).

eBay knows what it needs to do - they just wont do it - because as Sparrow, Silver and others have said - eBays business plan (if you can call it that) is the exact opposite.

Let me give you a "for instance". I have a connection that has the best prices for personal items that I have ever seen (deodorants, soaps, diapers etc). I tried selling them the normal way but it was very slow going.

USPS for a small item is no 3-4$ - when a 4 oz item used to be $2.77.

I called eBay asked to speak to management (since eBay crowed they wanted to be like Walmart/Amazon and have people come back for commodity items not just 1 of a kinds). I asked how I could work things out that Id get good listing placement (at least) aka 1rst page/top of the fold. They told me that even if id list a few hundred items - unless it was free shipping and the same price as Amazon they wouldnt do a thing.

I said that "I cant eat free shipping - thats what you get when you as a customer get Prime. A buyers prime account covers those costs".

They told me (in a nice way) "drop dead".

So its not about making returns 7 days (they wont cause Amazon is 30), its not cause of payments, its not cause of VERO - its eBays behavior to its sellers.

I'll throw one at you - tell me what you think (and Ive said this a few times) Start a program to verify/validate sellers. Once you do so - when theres a dispute - they win automatically. Even if its $100a year - Id go for it. Then I wouldnt have to deal with insane buyers. You buy it, you got it, it worked then - dont come back to me a month later (magically on the 29th day, at night) and claim SNAD.

Ill bet that almost everyone here would join. Call it a "Trusted Sellers Program".

What do you think?

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by: Snapped This user has validated their user name.

Sun Sep 8 00:00:07 2019

It's like that formulaic thriller movie plot, where the argument is 'dismissed' as a conspiracy theory, and then 'they' try to publicly slap the protagonist with a 'crazy disgruntled employee' label.  But we all know what's really going on.  

And so do 'they', but that's the only 'defense' when the 'theory' is actually fact.  

So that's the first step.  Admit the argument (or in this case, over a decade's worth) is valid.  Not just to the victims, but louly and publicly enough so the perpetrators know they're on notice.  Of course, if one seeks something that ain't never gonna happen, that's top of the list on eBay.  But that's certainly not for lack of constructive suggestions how.  The kind of suggestions that some have stated they grow tired of hearing repeatedly.  Imagine how 'weary' the petitioners must be.

Second, seller 'protection' in this case must foremost encompass whatever means of buyer fraud PREVENTION makes a whitewashing unnecessary. As noted, as is recognized, eBay (factually, everywhere, ad nauseum) has neither the desire nor the resources to accomplish that.  That 'Report' button has been nothing but a placebo.  

Now eBay has 'justified' their lack of desire to sanction buyers (allow true FB, enforce compliance and committment responsibilities) becase they desperately seek retention.  Yet they still permit thousands daily to have a decidedly Unpleasant ''buying experience'' by unscrupulous sellers who then have their FB and metrics scrubbed - pardon - 'protected', because of their 'volume' (aka payola).  

So that's number two on the improbable scroll.  Eliminating hypocricy, favoritism and most of all, motivation for the buyer to know they will most likely 'get away with it'.  Want detals on what sellers want to 'fix that'?  They aren't hard to find.  What 'that' encompasses has been (being ignored) on Google for longer that most members have been (being ignored) on eBay.

Last, by no means least, it's about marketplace dynamics.  That is, a free market, vs. a manipulated one.  Stop that manipulation root from sprouting, and you remakably diminish the need for weed-killing at all.  

However, would any here care to contend that eBay wishes to promote, much less even ALLOW free market processes (e.g., relinquish control) on their devoted-to manipulation-by-design marketplace venue?  

Because if not, THAT is what renders any discussion of 'desres and details' in the context of eBay seller protections pointless anymore.  Disgruntlement (by cause and effect) is just a byproduct, unmoved by altruistic martyrdom.


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This user has validated their user name. by: Marie

Sun Sep 8 01:35:00 2019

@jack

That wasn't the point.

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by: lancecorp This user has validated their user name.

Sun Sep 8 12:28:05 2019

What was the point then? There are a lot of things I wish for - but I know that I will never get them. Seller protection is another dream that we've discussed for years - we'll all be long gone before Ebay enacts any kind of reasonable seller protection and that's even a pipe dream. Discussing what we'd like to see and knowing we won't see it just makes it more painful for sellers. Do you actually think that sellers wish Ebay harm? For us to succeed - we need them to succeed - but changes they are implementing are not benefitting or the seller.

A broken search means buyers go elsewhere. The race to the bottom mentality means sellers will go elsewhere. Increased fees mean higher prices and less sales and both buyers and sellers go elsewhere. Even Etsy's stock price is higher than eBay's. Where once they ruled online sales they are now at the back of the pack. I'd be happy to experience sales from even 10 yrs ago.

Now if your business is going well for you - more power to you but there are others who have followed the rules for years, made all the changes and are failing through no fault of their own. People here and on the regular Ebay discussion boards need to quit pouring salt in their wounds and condemn them for feeling betrayed by a company they stood by all these years.

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This user has validated their user name. by: CanBrit

Sun Sep 8 12:47:32 2019

@RL15 Thank you

@Marie. As I said before, there is nothing wrong at all with starting a discussion but as Pace pointed out, many are as frustrated as I am with their lack of ability to run a successful eCommerce site in any way, shape or form.

Unfortunately, the topic was inflammatory most reacted with their frustrations...at eBay and not you.

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This user has validated their user name. by: toolguy

Sun Sep 8 15:42:48 2019

@Marie

"OK folks I get it. It is better to vent and complain than have a constructive conversation on a specific subject. Carry on."

I get the same on Youtube and Facebook from hard core gun owners!

All they can say is "shall not be infringed" but have no solution to America's gun problem.

I'm going to steal your exact words above and see what kind of reaction I get.

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by: Shanna This user has validated their user name.

Sun Sep 8 21:16:15 2019

Marie,

All you need to know about Seller Protection and ebay is a famous case from several years ago where a seller sold an HVAC system for $1400. The system weighed several hundred pounds and was shipped freight.

The buyer claimed SNAD and requested a return, and then shipped back a 10lb brake part in a Priority Mail box. Thinking he had all the proof he needed he called CS and explained a HVAC won't fit in a PM flat rate box, nor does it weigh 10lbs.  But no luck, CS turned him down and told him, "cost of doing business".

Luckily for him, he has a account manager who got ebay to give him a courtesy refund.  This buyer cost ebay $1400 out of their own pocket.

All you need to know about seller protection: that buyer is still buying, and scamming on ebay today. They allowed him to steal from them and continue to wreak havoc on ebay.

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by: ox-mix This user has validated their user name.

Mon Sep 9 00:42:17 2019

Talking now about seller protection would be like the designer of the Titanic saying "I have a design idea that will make this ship even safer" after it's struck the iceberg.

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This user has validated their user name. by: Marie

Mon Sep 9 01:44:35 2019

@shanna
You may choose to limit your field of vision to what you describe.  That is completely your choice.  

As for me, I choose to know more and I don't limit myself.

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by: eastwestphoto This user has validated their user name.

Mon Sep 9 08:36:19 2019

IS IT LEGAL FOR EBAY TO CHARGE buyers TAXES ON used ITEMS FROM 50 YEARS AGO, THAT TAXES WERE ALREADY PAID ON YEARS AGO?  I thought taxes were for NEW items Only ? Or from Sellers who had a presence in your state?  

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This user has validated their user name. by: QueenMab

Mon Sep 9 09:32:37 2019

ebafia han't listened to Sellers or cared about us in years. Seller Protection should be for ALL SELLERS, not just TRS. Also, Sellers should be allowed to leave Negative FB fpr those Buyers who truly deserve it.

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by: FeelingFroggy This user has validated their user name.

Mon Sep 9 17:06:30 2019

@eastwestphoto

Is it legal for people to charge sales tax on items that are sold in antique stores that probably have been taxed at least twice in the last 50 years. Whose seller who has a present in my state. Talked with an antique dealer in my state. And his answer
"YES UNLESS YOUR WANT TO GO TO JAIL "

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by: iSueBuyers This user has validated their user name.

Mon Sep 9 22:36:13 2019

Im going to let you guys in on a secret. You want seller protection, you already have it(in a way).

eBay's arbitration agreement provides eBay cover the (non-refundable) filling fees for any claim under $10k. So if you are scammed by your buyer and eBay refuses to remedy the situation. Request arbitration. At that point eBay has to decide whether to spend $3,000 in filing fees just to contest the case, or just pay you.

eBay's normal excuses of "Oh, we don't know who is right and who is wrong, even though you have evidence" - will not work in Court or in arbitration. So obviously, the smart decision is for eBay to settle without paying for arbitration.

I would imagine if eBay starts receiving arbitration demands from every seller who was screwed over they would actually make meaningful changes.

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by: purpleiris This user has validated their user name.
Web Site

Mon Sep 9 22:48:54 2019

@RL15, you beat me to it. I was going to say sellers need protection from eBay itself. LOL That may not be considered a productive answer, but it's an honest one.

Quite frankly, it's a waste of time discussing this for the sole purpose of hoping eBay will listen and add more protections. That discussion in itself wouldn't be at all productive.

Now, if you wish to discuss this for the purpose of sharing such information with the DOJ and/or your Attorney General so they know how they should be going after these sites, then it would be a productive discussion. None of these sites give a rat's patootey about anything you want or have to say.

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by: gregwhatshisname This user has validated their user name.

Tue Sep 10 10:00:11 2019

How about just common sense from those employees reviewing a case? I'm tired of following the direction of an appeal only to be turned down even after showing pictures, etc... Buyers aren't required to show pictures when they file a claim, but as a seller, trying to get my money back from a buyer that sent the phone back with an icloud lock; I need to take pictures. And even then, still denied.  

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This user has validated their user name. by: NoMoreEbay

Tue Sep 10 15:15:35 2019

Ok. Here's my honest opinion.

Sellers need protection from ebay not ebay trained buyers. Until ebay changes, there will be no real protections.

ebay must exterminate their entire brand, mission statement, executives and board members. Do a complete and thorough deep-clean from the top on down. A decontamination if you will.

Start from scratch leaving only their logo intact. Replace everyone with innovative, knowledgeable thinkers and doers who resonate fun, fairness and values. Then let the organic changes begin.  

Until that happens, no amount of 'conversing' on chat boards is going to make residue of a difference. Maybe it gives one some sense of personal satisfaction to play pretend and dream up fairy tales that will never be heard. I don't know. But it has nothing to do with ebay's reality.  

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by: purpleiris This user has validated their user name.
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Wed Sep 11 06:59:41 2019

@NoMoreEbay...Yep, that pretty much sums it up. The only thing left for sellers to do, if they want to see real improvement, is take it to your government. I know the U.S. government has been sitting idly by for much too long, but they are aware of some of the problems.

The DOJ is finally gearing up to take action and are even requesting additional info from sellers regarding how we've been negatively impacted by the shenanigans of these sites. So, rather than discuss it here, why not discuss it with them?

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by: gregwhatshisname This user has validated their user name.

Wed Sep 11 19:15:33 2019

It's a complete waste of time to even discuss. I was on the phone today with a appeals supervisor. His exact words to me when I brought up seller protection as it applied to my case of a buyer sending me something different back in the mail. "You're not going to like what I'm about to say. There's no such thing as seller protection" That's a direct quote.  

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This user has validated their user name. by: NoMoreEbay

Wed Sep 11 21:49:12 2019

A good start would be a federal crackdown on the organized crime of counterfeits that proliferate ebay and Amazon. With profits in the billions.

Next is the treasonous epacket agreement that gives a communist country precedence over the USA.

The tortuous interference that ebay carries out on a daily basis should be looked at, as well as the 50% stacked-deck extortion fee.

ebay and companies like them may well be the dirtiest organizations in the online world today. A DOJ investigation is about 10 years overdue.

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