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Sun Sept 1 2019 21:12:26

Question Arises over eBay Managed Payments Transaction Info

By: Reader

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Dear Ina,
It looks like eBay has finally removed seller details on invoices and is now putting "eBay" as the seller of record. (Link to eBay discussion thread.) I guess Tool was right.
Regards, 
Marc

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by: pace306 This user has validated their user name.

Sun Sep 1 22:23:51 2019

Tool was right - but thats not the point (eBay being the seller).

eBay is pulling slight of hand on sellers "ohh look at the fake new Seller Protection", but dont look over there - at whats happening with Managed Payments.

eBay did NOT put up a fight when the split occured - why? Be a good detective and follow the breadcrumbs.

eBaypay allows eBay to put the final nail in the coffin of FULL %100 control over your business/listings.

They said it from day one - they dont want to hear "the noise" - and with moves like this - they wont.

They moved to 30 day returns - not because they care about the buyer (specifically) - it was just part and parcel of how THEY want THEIR business to run - that was step 1.

Step 2 was control over your money. THEY control what and when you get it - and any BS words about days, transfers, floats - its all BS - its about CONTROL. You get it when they want you to, IF they want you to. The fact that eBay gets to keep money on interest that they didnt earn is just another bonus - a sleazy one that the gang of crooked shyster lawyers in San Jose thought up.

I always ask - how can eBay ever hold a sale? they dont own anything! .... now "they do".

eBay doesnt want to hear sellers complaining about returns, about emails to customers - they just dont want to care or hear anything from anyone.

Like any good Mafioso - DW wants his kickbacks and he wants them NOW (DW come and sue me).

NOTHING will interfere with the eBay collection machine, nothing.

There is a flip side to all this that I suspect is hidden in the TOS - just where - is a mystery. Being merchant of record means they can be sued since "you bought it from them and not a seller". Where that distinction lies is the REAL question.

Of course the answer is - eBay will claim that their only responsibility is MONETARY and Im sure theres wording to that effect there now - or there will soon be.

eBay by doing this - makes you go away (small seller).

OK eBay cheerleaders - what say you now?

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by: Silver Ice King This user has validated their user name.

Sun Sep 1 23:39:33 2019

That has been Wenigs goal all along which he started with by ruining the look and feel of all the customized stores on Ebay.  He announced at that time that Ebay didn't want their customers thinking about who they bought it from other than Ebay.  Of course this is going to make repeat sales harder for Sellers since the buyer will no longer be able to easily see who they bought the item from last time.

Just another of Wenigs not so well thought out, half baked ideas.

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by: Silver Ice King This user has validated their user name.

Mon Sep 2 07:00:34 2019

@Pace

You better believe the minute there is a problem with a sale Ebay will immediately give the buyer all of the Sellers information for them to have to handle the problem.  I don't remember where i heard or read that but it was asked and answered one time that i do remember.  Ebay is not about to get stuck having to deal with any of the problems even if most of the issues will be because of them and their name being put on the credit card statements instead of the real seller, which is another potential money maker for Ebay.

If and when i am put into that position you better believe that my name, address and all contact information will be attached to every packing slip that goes out with every package already.   Just as I also make sure that I have a copy of every invoice that I print so that I have the buyers contact information.  I have heard from a couple of Sellers recently that Ebay has discontinued allowing the Sellers to have the Email address for even 10 days as they had been doing, but since i am not currently selling due to an extended vacation from Ebay i have not been able to verify this information.  I have also heard that it is no longer showing in the Paypal details like it used to.  Not sure if it still shows up in the refund details if you go into the refund information, so somebody might want to check this information out.  For those of you that have your own websites you might want to include not only your information but a discount coupon (just like all of the mega stores have been doing all along) which directs the buyers to your website for future sales and gives them a nice discount the first time they make a purchase there.

Wenig has always wanted to eliminate any contact or potential contact between buyers and Sellers other than through Ebay messaging and I would not be the least bit surprised if that ceases to work soon either as he is the most paranoid CEO I have ever seen or read about.  I guess thats what happens when you are constantly having to come up with ideas on how to steal more money from your Sellers without them realizing it and once again making Ebay look bad.

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by: nothingnew This user has validated their user name.

Mon Sep 2 10:14:55 2019

Slowly moving my stuff to other sites.

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by: pace306 This user has validated their user name.

Mon Sep 2 10:50:45 2019

Silver :)

Ty for the update!

I agree (and Tool was right) that ebay wants to eliminate sellers as much as possible.- but not exactly for the reasons he mentions.

eBay just simply doesnt want to have to hear or see from sellers, period. They bother him, they complain about "stuff", they clog up his message boards telling people how bad his company is - and worse - he tells buyers - NO.

All those things are impediments to more Hamptons bashes, more private plane rides, more houses, more cars - more everything.

One of the reasons DW was happy to see Paypal go was (as told to me by a higher up in Paypal), eBay was upset that Paypal took sellers sides from time to time. They told buyers NO - and thats a cardinal sin that cant be forgiven! This way, now that eBaypay is running the show - buyers will never be told NO.

Buyers will file cases, eBay will pretend "blah blah blah metrics""we dont see hes abusive or out of line, so sorry" and that will be it. They will deduct the money immediately (but they cant PUT money in your account immediately for some reason)(taking is eBays only talent) and that will be it. The box (with what ever is in it) will show up at your home and theres nothing any seller will be able to do about it. IE - he wants eBay to work like Amazon. Of course it wont like this for the big stores/makers - but eBay is always a pay for play outfit - and small sellers are scum.

MY question is what happens (hopefully) if eBay gets sued, ie whats the difference (legally) between merchant of record and seller of record when something goes wrong.

I dont (havent yet asked) an attorney how that would work - but Im sure "Good little witch Wendy" has done copious amounts of work on this - to make sure eBay is off the hook.... I wouldnt agree with her though on my initial assessment - but then the average person has no idea how depraved and disgusting eBay is.

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by: thievesBay This user has validated their user name.

Mon Sep 2 12:44:55 2019

Yep this is further showing that eBay thinks they own sellers and all their items. They've thought this for years and it's getting much worse. You and your items are their "inventory". They are using everyone for money by any means possible. What happened to them being "only the platform"? But you can still bet that any problems will be dumped directly on the seller and eBay won't take any responsibility as always. Just what kind of arrogance and greed is eBay? This company needs to be put out of it's misery.

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by: pace306 This user has validated their user name.

Mon Sep 2 13:54:00 2019

Ok so looking into it abit - its going to be the merchant of record vs the seller of record game (smart little witch!).

Merchant of record is what eBay will tell SELLERS when it comes to accepting payments. They via Adyen will be the merchant of record, using the standard defined definitions aka who gets to accept payments.

eBay will then tell everyone else (media, authorities) that the seller is the SELLER OF RECORD - who just happens to be the person responsible for all taxes etc, and therefore has the responsibility for returns and what ever else happens with the actual item.

Sneeky SOBs these eBay people - its just fraud as far as the eye can see!

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by: Silver Ice King This user has validated their user name.

Mon Sep 2 14:21:24 2019

@pace

I think that Mangled Payments is where Ebay is finally going to step into a mine field that will cause them to have issues.  I also believe that Ebay is just going to rubber stamp all chargebacks as in the favor of the buyer which also allows them to collect an additional $20 from the seller.  Ebay has a fiduciary responsibility to their Sellers as they are now the customers as far as the processing goes, not the buyers.  I truly believe that Ebay is going to wind up being nailed by the government as they are not used to the oversight that they are going to be under by processing their sellers sales for them.  Ebay never had to deal with that part of things when they had Paypal because Paypal continued to be run as separate company, just under the Ebay corporate umbrella.  

There are going to be so many rules and regulations that they have no idea about its not even funny.  Adyen will also not be all that familiar with the US banking laws as they are still an offshore company.  If Ebay does just rubber stamp all of these chargebacks they could also possibly run afoul of  Visa/Mastercard policies and rules.

If i were to place a bet on what issue would cause Ebay the biggest problems and most likely to create a Class Action Suit it would be their handling of Mangled Payments.  There are so many potential pitfalls and as we all know Wenig thinks he knows everything better than anybody else, which is why Ebay is in the position it is in now, as he has almost always been wrong, just like he was when he tried to run his Daddy's Pharmaceutical company and almost ran it into the ground before hiring a competent CEO to run the company.  

I really wish that the BOD would see the same light and finally hire a competent CEO to run Ebay before he completely destroys the platform with his egotistical stupidity.

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by: ruthie This user has validated their user name.

Mon Sep 2 14:27:42 2019

''is now putting ''eBay'' as the seller of record''

I wonder if they are also doing this (in a manner of speaking) on search results? I notice lately when I search for a specific seller's items, the results that come up DO NOT have the seller's ID anywhere on the page. I even tried CTRL/F and nope, not there.

All of the listing in the results are for sale by the sellers I searched for ...I checked many listings using different IDs. No ID is annoying for buyers and wrong for them to do to sellers.

Every time I think of selling on ebay again things like this make me rethink that decision.

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This user has validated their user name. by: Marie

Mon Sep 2 14:47:40 2019

Merchant of record on a payment is completely different from putting their name as the seller on search returns / listings.  

The definition of Merchant of Record is as follows:

A merchant of record (MOR) is an entity that is authorized, and held liable, by a financial institution to process consumer's credit card and debit transactions on your behalf.

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This user has validated their user name. by: toolguy

Mon Sep 2 15:40:27 2019

When eBay has too many issues for a "supplier" (you) they will drop you and find someone who can fill the order they sold.

eBay won't argue with you, they just won't pay you and then drop you as a eBay supplier.

It's going to get real rough out there when eBay has 100% control of the sale.

The only way your customers will know who the item came from is if you put a note in the package.

Just wait until you print out a label with eBay's return address on it and NOT yours!

I expect that next year sometime. . . .

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by: pace306 This user has validated their user name.

Mon Sep 2 16:55:51 2019

Marie :)

you are correct - but merchant of record and seller of record have different LEGAL ramifications - even though they sound the same.

Its a word salad that eBay is/will be using to navigate the waters going forward.

The interchanging of the words at specific times can and will mean that sellers can and will be on the hook for what ever eBay wants them to be on the hook for - without notice.

How many sellers do you think understand the difference between the 2? You and I do - but most regular sellers - no way.

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by: pace306 This user has validated their user name.

Mon Sep 2 16:56:48 2019

"Just wait until you print out a label with eBay's return address on it and NOT yours!"

just cross it out or use Paypal, stamps.com or other to pay for the postage.

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This user has validated their user name. by: The End

Mon Sep 2 16:58:05 2019

SSSssoooooo........
New Clean, Organic venue please...
Now.

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This user has validated their user name. by: Marie

Mon Sep 2 17:02:02 2019

@Tool

There is a big difference between Merchant of Record and the company/business/individual that actually sold the item.  

MOR has nothing to do with who sold the item and everything to do with who processed the payment.

For example when a CCC receives a claim from one of its customer that used PP to process a payment to an Ebay seller, the CCC does NOT go directly to the seller that ultimately received the payment, but to PP because the processed the payment.  Then PP comes to the seller with the issue / chargeback.

It is just a lack of understanding that is causing so much concern.

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by: ruthie This user has validated their user name.

Mon Sep 2 18:21:48 2019

I understand that completely Marie ...that why I stated "in a manner of speaking".

They must have SOME reason for removing seller's IDs from results pages ...guess it's too far-fetched to think this could also be a part of making it look like ebay is the merchant.

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This user has validated their user name. by: Marie

Mon Sep 2 18:25:54 2019

@ruthie

I see that as a separate issue and likely to be yet another one of those programming WHOOPS!!!!  Far too many of these, but I'm just saying it could just be yet another one of these unnecessary issues due to lack of educating those that are doing the programming.

Just look at the confusion here and on that thread on Ebay.  If the sellers don't understand what a MOR is, do you like that maybe the programmers didn't understand too??  

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by: Geetar This user has validated their user name.

Mon Sep 2 20:32:27 2019

One I stop making money with ebay or it becomes too difficult....I say BYE!

All the while selling on other platforms and taking as many customers away from ebay as I can.

At the moment I am able to take more of my biz away from ebay than they can screw up my sales. So I am still ahead of the game.

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by: Geetar This user has validated their user name.

Mon Sep 2 20:35:34 2019

Oh, and I forgot to say. The more sales you take off ebay, does not take away from your ebay sales.

Remember the invisible sales limit. It also works the other way. As long as you do the right thing by your customers on ebay that $XX sales amount you are allotted will not change because you took sales off ebay.

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This user has validated their user name. by: toolguy

Tue Sep 3 00:54:25 2019

@pace306

You won't have a choice where you buy postage!

eBay will send you a label, you either use it or don't get paid. . . .If you change the address and and the customer returns the item to you instead of eBay again you don't get paid. . .This has been thought out just like the FVF on postage was!

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