eBay has once again proved to be unethical and unfair to small sellers. I recently had to exchange an item for a buyer, as the buyer purchased the incorrect size. The buyer was very easy to work with and everything went smoothly. And then eBay began bombarding me with messages stating I had to issue a refund to the buyer within less than one week.
I contacted eBay and informed them of their error, reminded them that the tracking number for the item that was exchanged was posted to eBay. A day later, I received a message from eBay stating that "the case I opened was now closed" and much to my dismay, eBay removed the Positive Feedback left by the buyer!
I immediately contacted eBay again to discuss their errors. I was informed by their rep that the case was closed and eBay always removes feedback after a case is closed!
I informed the rep that I never opened a case against the buyer, I had contacted eBay to inform them that they made an error in insisting I owed the buyer a refund and I wanted my Positive Feedback reinstated.
Obviously I got absolutely nowhere with the rep and then asked to be transferred to a supervisor. I was then transferred to a specialist and went thru everything again in detail. Once again, I not only got nowhere at all with the so-called specialist, I was also informed that once feedback is removed, eBay has no way of reinstating it! And adding further insult to injury, I was also told "eBay does not make mistakes!"
I then asked to speak to someone with more authority and was placed on hold for 20 minutes. When the specialist came back on the line, I was told that "there aren't any managers available now, a manager will call you back within an hour.
I waited a total of 9 hours before the manager returned my call. I had to repeat everything all over again and once again, was informed that eBay not only refused to reinstate my Positive Feedback, was also informed once more that "eBay does not make mistakes".
Finally I contacted the buyer, explained what had happened. The buyer was shocked that eBay would remove Positive Feedback and attempted to leave me Positive Feedback again. But eBay refused to allow the buyer to do this. The buyer contacted me stating that they didn't understand why eBay took it upon themselves to get involved to begin with.
The buyer also said in their opinion, eBay must have a program to drive all the small sellers off in favor of mega sellers, knock offs from China and protecting bad sellers while messing with good sellers. I agree. eBay's behavior is completely unethical.
Since I don't want to incur further repercussions from eBay, please sign me as
Grace O'Malley, Pirate Queen