Just wanted to pass this bizarre shipping scenario I recently encountered, thanks to eBay. I sold several valuable PanAm collectibles last weekend to a single buyer, with the order totaling over $1,XXX. Due to the size/weight of the package, it was more economical to ship via FEDEX Ground than the USPS, so I packed everything up, generated a FEDEX label with signature confirmation and insurance through eBay, and dropped the package off at my local pick-up point on Monday afternoon.
The package reached its intended destination Thursday, delivery was attempted (no one home), so the package was returned to the local sorting facility.
Delivery was attempted again the next day (no one home again), so that's two attempts.
The recipient was concerned that he might miss the third and final attempt (he lives alone and works six days per week), so he called FEDEX to have the package held at the local facility. They would not do it "due to restrictions on the account". He panicked, contacted me through eBay, and implored me for help.
I called FEDEX, requested the package be held, and was given the same answer. I asked if the package could be re-routed instead to a local FEDEX Office center (there are two within 5 minutes of his home) and they said no to this is well. If the buyer misses the third attempt tomorrow, the FEDEX rep says that the package will be held on Monday & Tuesday for the buyer at the facility and will be shipped back to me if it's not picked up by the end of Tuesday.
I suspect that when eBay negotiated the "preferred rate" with FEDEX for their sellers, it must have included stripped down service amenities, including NO package holds or re-routes.
I can understand eBay not wanting packages being re-routed due to potential fraud, but being able to have the package held at the local facility seems like it would be much safer than risk a package being left at the door, as an ID must be presented when picking up packages at any FEDEX facility.
Just wanted to share this with you, as I will think twice now before generating FEDEX labels through eBay to save a few $$ and may opt to use my Shipstation or Parcel Pro account instead.