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Sat Oct 5 2019 00:01:29

Seller Says eBay Sales Turn On and Off

By: Reader

Sponsored Link

Dear Ina,
I've always been one of those folks who were on the fence regarding the "can't see me" (Cassini) search on eBay. I am now convinced eBay either hides sellers on a rotating basis or hides individual listings.

I've had a listing that started June 3rd for a very obscure medical supply. Reasonably priced including free shipping. I sold my first lot on June 28th. Then nothing...until last weekend.

Suddenly, on September 9th, I sold four lots to one buyer and then again on September 10th I sold another lot. This listing had 171 views from 6/3/19 to 9/10/19.

I believe one of the following two scenarios were in play: 

1) my listings as a SELLER were hidden or 

2) my listing for this particular ITEM was hidden. 

My price, including free shipping, would still be the best value on eBay today. What I don't understand, is why this is happening at a company who is trying to squeeze every single penny out of every single seller. Why not show all listings to buyers and let them make their best choice? I am not TRS, but do have 100% positive reviews since 1998.
B

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Readers Comments

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: I Must be Crazy This user has validated their user name.

Sun Oct 6 23:40:00 2019

@Pace

''B) too many people were doing the trick that was shown on Youtube aka promote your listing by %1.''

It is fascinating to me that people can't keep their mouths shut when it comes to stuff like this. Why in the world these people get on YouTube and give away their secrets is beyond me. They all think they are so damn smart.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

This user has validated their user name. by: cfrphoto

Mon Oct 7 00:25:16 2019

It is possible to determine if listings are hidden by checking in a browser with an "In Private" or "Incognito" window. It can be worth checking listings without being logged in to find out what potential buyers see. Looking in from the outside may reveal problems unrelated to search.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: hawk This user has validated their user name.

Mon Oct 7 05:37:44 2019

it's just to bad that none of these venues stays honest after all the small businesses make them big and rich. the way of the world !!

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: frustrated This user has validated their user name.

Mon Oct 7 06:11:12 2019

You really wanna know?

GO TO EBAY.COM DO NOT -- I REPEAT NOT sign in.  Search for your item.

It is the ONLY way to find out if it actually is being shown and where it is on the idiotic best match meter.

Then go to GOOGLE SHOPPING and see if it's there?

You sign in, they know you're there. What it shows to YOU the wallet (oops, I mean valued seller-partner) and what it shows to the average buyer are two different things.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: eastwestphoto This user has validated their user name.

Mon Oct 7 08:22:07 2019

as long as they dont leave negative feedback, I try and work with the Buyer or Seller. If they do leave negative feedback, I reread all the messages and look for extortion threats. If found, I call eBay CS and ask them to read the message chain and remove the negative feedback. Most of the time they do! As a seller or buyer you must first attempt to work or a compromise! It's not fair especially to sellers and partial refunds and shakedowns by Buyers is commonplace on eBay.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: epuise This user has validated their user name.

Mon Oct 7 09:10:43 2019

IMAGINE renting a space in a 24-7 Mall.
You BELIEVE Customers can see your wares when Mall is open, but, then find, with no apparent rhyme or reason, that indiscriminately, the Mall Owner puts a wall up, diverting shoppers from your window/entrance...
What would you do ?

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: Disgusted This user has validated their user name.

Mon Oct 7 09:55:16 2019

That is the reason I stopped selling on ebay a long time ago.  Not worth it.  
My daughter and her husband gave up on ebay also. They could never find the item they typed in the search box.  
ebay was the first in this game on the internet.  They have low stock prices and more problems than Amazon or Etsy - why??? ebay should have been kicking butt - what happened??

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

This user has validated their user name. by: toolguy

Mon Oct 7 11:10:43 2019

@frustrated

"GO TO EBAY.COM DO NOT -- I REPEAT NOT sign in. Search for your item."

21 years on eBay, 19 as a full time seller

Only a handful of times have I not been able to find my items on eBay, in all cases they were gun parts that were NOT allowed. . .I broke the rules and eBay hid my items!

As for my aircraft tools, NEVER!

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: JohnGermaine This user has validated their user name.

Mon Oct 7 12:17:44 2019

My items have gone from a 4 day on and off to a 3 day, but I have been dealing with this for years, and I know it will happen. So I refuse to give them more money for a job they aren't already doing! Maybe the new CEO has more on his mind than his BONUS and will fix some things - like hire geeks who have a brain, turn on everyone's listings, and stop gouging us!

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: ebayout This user has validated their user name.

Mon Oct 7 12:27:54 2019

How is ebay not like a landlord who randomly cuts off your water 10 times a month?
How is their hiding listings not illegal, DOS notwithstanding?

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: pace306 This user has validated their user name.

Mon Oct 7 13:17:16 2019

ebayout - thats why eBay hands out "free listings".

Its not altruism - if you only pay FVFs then you cant "charge them" with doing anything wrong since "you didnt pay upfront" for the listing.

And, since its in the TOS (that you agree to each time you log on)(eBays lawyers saw to that fact a yr or so ago by reclassifying eBays platform as a software license) you "cant complain" that theres no exposure since you knew "beforehand" aka when you logged in, what your "chances were/are" via via visibility.

Those eBay lawyers are one smart group when it comes to screwing sellers! Thats the reason they are known as the San Jose Mafia. "if you want your garbage picked up, or your windows not to be broken, or your child should be safe on the way home from school ...... " then you agree to the terms of the arrangement and you pay up to the big boss. If you DONT agree? well then bad things can happen - your listings just wont get seen!

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

This user has validated their user name. by: CanBrit

Mon Oct 7 15:01:12 2019

I've been running tests for the past month. I use my VPN to search on eBay and see where my items appear. In most cases, pretty much everything is on the first page. Now, my sales are a roller coaster ride. Great for a few days. Nothing for several more, then whatever light get's turned back on again, more sales start to happen.

I do think, in a large part, that over the past few years, the buyer market has drastically dropped on eBay. There are just so many reasons why that would happen. As a regular user of eBay, I know how to do my searches to limit as much as the crap as possible. That comes from being on there all the time. The average buyer is not going to put in that much effort if all they get back from searching is everything they don't want. It's easier elsewhere.

Why are the other markets growing and eBay is stagnant, if not going backwards. The screwed up search is certainly responsible for a lot. The instability of the platform....well another hit. They need to accept that their AI does not work period. It has proven again and again it doesn't. They need to get the platform stable ASAP to stop the bleeding. Those two things may start a turnaround.

Two weeks ago, I received an email from eBay about one of my accounts. I hadn't used it in over two years and they informed me that it was going to be closed. Now, I have a few more that are stagnant too but I haven't been notified about them.

Their numbers are BS, most of us know that. If the buyers aren't there, well it's no surprise that our sales aren't either.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

This user has validated their user name. by: Philo

Mon Oct 7 18:07:57 2019

I have had this same thing happen for the last few years.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: Geetar This user has validated their user name.

Mon Oct 7 18:59:18 2019

@Silver Ice King

I am pretty sure there was an article on here about the epacket thing after the UPU finished their meeting.

Although the 70% may have not been mentioned, I read it somewhere else (fairly reputable source).

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: purpleiris This user has validated their user name.
Web Site

Mon Oct 7 19:35:24 2019

Neither eBay nor Etsy have enough cloud space to display ALL items matching a search query. My sales on Etsy became cyclical two or more years ago after I was wrongfully banned from their forums, which results in your listings being demoted. I could pretty well predict when I would get sales each month.

My thing is, everyone pays their fees, so shouldn't they be required by law to display everyone's listings?

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: purpleiris This user has validated their user name.
Web Site

Tue Oct 8 05:16:11 2019

I had some additional thoughts on this subject overnight that makes this practice seem even more illegal. These sites claim to offer a particular service for a certain price; yet, they only offer it briefly each month? Where in their claims do they mention this? Wouldn't that be false advertising?

Not only that, but you're paying for something you're not getting. It doesn't take a rocket scientist to realize how morally and legally wrong that is.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: purpleiris This user has validated their user name.
Web Site

Tue Oct 8 06:29:54 2019

Sorry, I haven't had my coffee yet this morning and forget to mention the other thought I had...

I once did a test search on Etsy where it only showed 2.6% of what matched my search query. That means that 97.4% of listings that did match were completely inaccessible via search. That's a LOT, especially when you consider that it's 97.4% of over 500K listings!

So there is a LOT of wasted money going on at Etsy. Where are their profits going if not to expand on the service it claims to offer sellers? I'm not talking about paying programmers to come up with new ways to screw their customers. I'm talking about paying an IT department like they once did to handle their own servers.

It was when the CTO took over as CEO that he decided he'd rather pay for expensive cloud space that seriously limits sellers' visibility. All so they could start tinkering with the site instead.

If they can only afford to display 2.6% of over 500K listings via cloud space, then I'd say that's a serious waste of money. They should be required by law to make every paying customer's listings accessible via search 24/7/365, however they do it.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: Evenger This user has validated their user name.

Tue Oct 8 07:51:35 2019

I had noticed the same thing regarding sudden rushes of sales after nothing for extended periods of time.  I seem to be on the "once a month" visibility!  Only recently did I start to realize that the sales at those times are "coincidentally" from the same geographic areas (usually two).  I have been meaning to look back to validate, and these posts are are giving me more reason to believe I am correct.  I totally agree with Purple Iris; this is not legal.  I think eventually eBay will get in trouble over this search manipulation.  And I REALLY don't understand why they cannot just leave the search engine alone.  People put in words, search should turn up listings relevant to the actual words.  Oh, yeah, and stop people from using irrelevant words in titles to fool/attract buyers.  If I see one more article of mass produced, NEW articles of clothing, available in many sizes, coming up in one of my searches for vintage clothes.......  I have pretty much stopped buying on eBay with that being one of my primary reasons.  The search is too frustrating with all kinds of crap coming up.  In the past I used to report the sellers doing that, but it never mattered.  I don't have time for wading through garbage.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

This user has validated their user name. by: RKTOYS

Tue Oct 8 15:29:36 2019

I have watchers on about a third of my listings.  Some of them have been there for months.  They are not buying.

Recently, as sales have picked up elsewhere, I've been shopping for more inventory on eBay.  I get a reduced offer on at least half of what I out on my watch list.  Sometimes it's a few percent here or there, but fairly often it's been in the 20% to 25% range.  I've bought some of those lots, but they sat almost the full 48 hours with others watching them.

On my side, I've sent offers to watchers of around 10%.  I guess they're waiting for even better deals.  With eBay's fees and poor turnover being what they are, that's the best I can do.  If it's not cheaperer enough for them, too bad.  There are always other venues where people spend money.

Perminate Link for Seller Says eBay Sales Turn On and Off   Seller Says eBay Sales Turn On and Off

by: crackerjack This user has validated their user name.
Web Site

Tue Oct 8 16:47:35 2019

It is a shame that there is clearly much evidence which does force us to question the logic of exposure. We have been selling our ebay UK ourselves since 2004 and have clients who have also been selling on ebay for many years and sadly it often seems that there is a glass ceiling in terms of order volume.

One thing I thought of, but I am not 100% sure how realistic it would be is to for ebay to trial:

1. maintaining all active listings so if a seller has chosen 30 days then they get the full  remove sponsored products and give sellers 24/7 for 30 days.
2. seller tools to ensure that sellers have optimised their listing correctly i.e. complete accurate item specifics, required number of images, on time despatch rates, average email reply time etc.

That way each seller would see exactly what they have to do in order earn their way to the top and in theory, the sellers who put the most effort in will get the exposure they deserve.

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