eBay has admitted that they are experiencing glitches on their platform, but today I noticed something that truly concerns me. A major breakdown in Seller Hub leaves me wondering - "can I trust what I'm seeing anymore?".
I have been selling on eBay for over 14 years, and like many other sellers, I'm left bruised and battered over the multitude of negative changes to the website - hostile threats to conform to eBay's way, or risk suppressing listings, and dwindling sales.
It's all any of us can do to keep our heads above water. My sales have steadily declined over the past 6 years which forced me to jump ship and join the Amazon crew (something I really didn't want to do because of the high overhead costs). But at least my items are seen and inventory moving, and my sales are starting to right itself.
Back to my initial comment about a glitch (actually, two) I discovered since returning from vacation on Wednesday. Last week, I set my store to Vacation mode where viewers cannot purchase. When I returned this past Wednesday, I turned off Vacation mode only to discover I'm about 100 listings short in my overall listing count in Seller Hub.
I had 1,550 listings when I left for vacation, and when I returned, only 1,450 appear. Where did they go? And more importantly, which ones were they?
As if this isn't concern enough, I noticed another major glitch in Seller Hub this morning. I have attached two images to this post. They show an item that I sold last night, and I only had one in stock before the sale. When I view my "Active Listings" in Seller Hub, you will see from the screen shot that it shows in the "Quantity Available" tab that I have "1" available. But if you look at the screen shot from the actual listings, you will see it's not available to purchase and out of stock (the "Buy Now" tab is missing).
The live listing is accurate at zero quantity, and don't have the risk of selling something I don't have, but as a seller, I rely on the Seller Hub information to be accurate so that I can manage my inventory levels. So, for the Seller Hub to show that I have one available, that's inaccurate and misleading.
There are so many other issues that have been reported about eBay that I need not report, but I've experienced the negative impact all these issues have caused.
A main issue is the inability for buyers to navigate and search my store properly. The search bar is so ambiguous, buyers have to don a Sherlock hat and spy glass to find what they're looking for.
I'm disappointed, angry, and totally discouraged over eBay's inconsistent platform performance. There is no way any seller can accurately manage a business with broken selling tools.
I am one for not putting all my eggs in one basket, so as I slowly migrate my products over to Amazon, I am looking at other platform opportunities. And one day, I will wave goodbye to eBay from the stern of my eCommerce ship.