EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sun July 8 2018 20:22:10

eBay Seller Hub: Vanishing Listings and Bad Data

By: Reader

Sponsored Link

Dear Ina,
eBay has admitted that they are experiencing glitches on their platform, but today I noticed something that truly concerns me. A major breakdown in Seller Hub leaves me wondering - "can I trust what I'm seeing anymore?".

I have been selling on eBay for over 14 years, and like many other sellers, I'm left bruised and battered over the multitude of negative changes to the website - hostile threats to conform to eBay's way, or risk suppressing listings, and dwindling sales.  

It's all any of us can do to keep our heads above water. My sales have steadily declined over the past 6 years which forced me to jump ship and join the Amazon crew (something I really didn't want to do because of the high overhead costs). But at least my items are seen and inventory moving, and my sales are starting to right itself.

Back to my initial comment about a glitch (actually, two) I discovered since returning from vacation on Wednesday. Last week, I set my store to Vacation mode where viewers cannot purchase. When I returned this past Wednesday, I turned off Vacation mode only to discover I'm about 100 listings short in my overall listing count in Seller Hub. 

I had 1,550 listings when I left for vacation, and when I returned, only 1,450 appear. Where did they go? And more importantly, which ones were they?

As if this isn't concern enough, I noticed another major glitch in Seller Hub this morning. I have attached two images to this post. They show an item that I sold last night, and I only had one in stock before the sale. When I view my "Active Listings" in Seller Hub, you will see from the screen shot that it shows in the "Quantity Available" tab that I have "1" available. But if you look at the screen shot from the actual listings, you will see it's not available to purchase and out of stock (the "Buy Now" tab is missing).

The live listing is accurate at zero quantity, and don't have the risk of selling something I don't have, but as a seller, I rely on the Seller Hub information to be accurate so that I can manage my inventory levels. So, for the Seller Hub to show that I have one available, that's inaccurate and misleading.

There are so many other issues that have been reported about eBay that I need not report, but I've experienced the negative impact all these issues have caused. 

A main issue is the inability for buyers to navigate and search my store properly. The search bar is so ambiguous, buyers have to don a Sherlock hat and spy glass to find what they're looking for.

I'm disappointed, angry, and totally discouraged over eBay's inconsistent platform performance.  There is no way any seller can accurately manage a business with broken selling tools. 

I am one for not putting all my eggs in one basket, so as I slowly migrate my products over to Amazon, I am looking at other platform opportunities. And one day, I will wave goodbye to eBay from the stern of my eCommerce ship.
Regards,
Lisa

Comments (14) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Grady This user has validated their user name.

Sun Jul 8 20:48:26 2018

Wow  !!!!   Almost 6 hours without a major glitch !!!
That pep talk from Devil the other day sure helped, eh?

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: hopeforthebest This user has validated their user name.

Sun Jul 8 22:57:00 2018

Rather than saying ''can I trust what I see any more'', better to have said ''have I EVER been able to trust what I see?''

I thought the new guy described these glitches as ''INTOLERABLE'' just a few days ago?

Nothing new I see...

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Grady This user has validated their user name.

Sun Jul 8 23:21:41 2018

He said they were intolerable.He didn't say it would get better any time soon.

That site is like an old Monty Python skit.

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

This user has validated their user name. by: Bill

Mon Jul 9 00:00:25 2018

Grady,

It IS the old Monty Python skit.

eBay = Dead Man Walking

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

This user has validated their user name. by: FidoMaster
Web Site

Mon Jul 9 00:24:24 2018

''Tolerable'' is simply the name of eBay's AI-controlled code testing algo (it's better than any other technology company's out there, dontchaknow?)

Wenig doesn't pay for actual human software QA/QC (he diverts those funds for his corporate jet and secret-service-ish private security details while prancing around the Hamptons every other weekend fish-gaping for magazine pics).

You don' t want to know the name of the algo in charge of the BOD's executive hiring and compensation process....

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: phantom This user has validated their user name.

Mon Jul 9 00:37:44 2018

I am in liquidation mode, the days of making a buck on eBay are gone.

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: BargainzBabylon This user has validated their user name.

Mon Jul 9 01:36:31 2018

Lisa - eBay chronically loses listings - I think they just drop out when the database re-indexes as they disappear completely from not only our listings, but eBay itself (not in solds/unsolds, anyway). It's similar to the 'ghost' listings that come up when one sells something, then two days later it's sold again when it was never, ever relisted.

Having your listings hidden for vacation may have accelerated this, I don't know, but I used to just end everything when I left because I got so tired of it.

With my small store I lose probably 10+ listings a month, if not more. I now have about 25-30 items that I need to relist (find photos, re-write descriptions, etc.) - this is out of the paltry 250-300 listings I often have going. The only thing good about it is at least it's like 'free' inventory. But it also means I lost potential sales.

But this has been happening for some time, including before the seller hub was introduced. eBay says 'it's a glitch' but it's never fixed.

Not sure if that helped any, but you're not alone, and it's long standing.  

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Barbbie This user has validated their user name.

Mon Jul 9 09:06:17 2018

Ghost listings/sales and disappearing listings has been going on for a long, long time.
I had my listings set to keep the item when at 0 quantity but that does not work to keep the listing visible either, they only stay at 0 for so long before disappearing.
I have over 3000, I have over 4000 with quantity on my website, ebay has "lost" 1000 listings and I have no idea which they are. I do periodic checks of different categories to find and relist. I also find these errors when trying to update the ebay site when the item sells on Amazon or elsewhere or when trying to update quantity due to restocking.
Ebay is their own worst enemy when it comes to sales.

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Whatever This user has validated their user name.

Mon Jul 9 09:33:12 2018

Lisa - I've solved the disappearing listing problem - just as soon as I post any item to eBay I mirror that item on my own website for $5 cheaper than ebay's price.  Since I started this process I could care less what ebay is doing as my hard work is never lost now. Removing it from my website takes only seconds if by some miracle or lightning striking I sell it on ebay.

Anyone who doesn't have their own website by now is simply foolish or you just aren't that concerned about selling. Is the traffic fabulous? Not yet but I only have 1900 item in there so far. Check back with me when I'm at 10,000 unique items. My traffic is catching on.

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Ichabod This user has validated their user name.

Mon Jul 9 10:28:38 2018

I don't know if this is relevant or not but the other day I had a bunch of listings that were expiring and when I got the email telling me to relist these items it showed that there were 0 views and 0 watchers on them. I had just checked these listings not an hour before to see which ones I wanted to relist and which ones I thought I might give a rest. Later on in the day some of them showed up with SOME views and a watcher here and there but in no way accurate. Either the data showing before they expired was inaccurate or the data showing after they expired was inaccurate. Either way, it couldn't/shouldn't be trusted.  

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

This user has validated their user name. by: RKTOYS

Mon Jul 9 11:28:45 2018

I guess that makes me not very concerned about selling.  I work on the website now and then but never have enough time to really make it all work.  The LAMP stack (Linux Apache MySQL PHP) is such a pain compared to Windows hosting.  Selling at shows has been a far better return on time invested.  I mean I make $500 per weekend a few times each year and then probably double that total over the remaining 355 days online.

I really wonder about people boasting thousands (or more) of "unique" items.  Where are these storefronts?  When I search online, I find an awful lot of them with maybe a dozen items for sale.  Me, I could scrape together maybe 150 and it seems pitifully small.  At this stage in the business, I don't really feel like maintaining, let alone expanding, that selection.  So just going to shows until what I have left fits in a garbage can is my plan.

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Whatever This user has validated their user name.

Mon Jul 9 19:51:40 2018

rk toys - yup I do have currently 1900 items in my new website and have at least a minimum of 50,000 to go. It will take me at least the next year or 2-3 to accomplish that.  My thought was to up my ebay to t anchor but it just didn't make sense to me. If I'm a one man show as they say - I would go from 1000 items on ebay which cost me $60 a month then jump to $325 a month all the while trying to catch up to the allotted 10,000 items ebay would afford me for anchor so basically I would be paying  6x's the fees to ebay. Ridiculous.  Had they offered up a 5,000 mid store I would have stayed. So in March I started my own website back up with Big Commerce.  Their format was easy for me - I tried Shopify but the learning curve was too sharp for me.  Big Commerce is giving me 75,000 items for $29.95 only a few dollars more than what I was paying for premium on ebay. I take paypal along with several other payment options so I'm happy because my customer base comes from ebay and my buyers are used to paying with paypal.

One more thought for you - I owned an antique mall and had one guy who just does toys.  My friend still owns the mall and the toy guy is still there and well he's kicking arse. Like you he does a few toy shows a year and does well with them as well. So seems like no matter what happens in the buying world - toys are king.

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Snapped This user has validated their user name.

Tue Jul 10 17:37:14 2018

Wouldn't it be interesting to compile some quantified Offering particulars from each seller impacted by this glitchset (as feasable given the ground zero radius).  How many of the evaporated lacked 'eBay compliance'?  Or 'catalog eligibility'?  Griff Van Winlke can arise anytime.

Pricing and policy and patronage v. Subcategory analysis alone when compared to the associated bequeathed's trueh 'hotness' might just undeniably and objectively reveal a glitch that is not a mistake.  

Especially when said glitch has skulked unattended, unacknowledged, for how many version 'upgrades' since it's spawning is that now?  

Perhaps it's simply one grown 'acceptable', thus unworthy for inclusion within Bob's sphere of sincerity.  

After all, whaked is just another category of 'hidden'.  A giant no-notice reset.  Game over.

Thank you for playing.  Please deposit another 25c.  

Perminate Link for eBay Seller Hub: Vanishing Listings and Bad Data   eBay Seller Hub: Vanishing Listings and Bad Data

by: Blush This user has validated their user name.

Wed Jul 11 07:30:14 2018

On the eBay discussion boards, eBay admitted there is a glitch that has put sellers offline - personally I have had no sales in 11+ days - traffic and such is showing nothing beyond 7/2 at midnight.  I called eBay yesterday and the young woman I talked to said they would refresh my store and to give them 72 hours.  I think a prorated store fee this month would be nice.  Still waiting ... zero views for many items and no updated information on traffic beyond 7/2.  Anyone else having this issue ?  



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.