Two readers have concerns about a recent change to eBay search. Next to listings on the search results page, eBay now places links that divert shoppers to a different seller that offers a lower price.
Here is another thing that eBay is doing to their sellers that I think is impacting sales. As I sell mainly cosmetics, I recently came across this on the search page for many of my items. eBay is displaying the following for nail polish:
2 new & refurbished from $35.89
I have called eBay numerous times to ask why and how they can put something like this on a cosmetic as you cannot refurbish a cosmetic! The answers are mixed of course, no one knows, or it is a Beta test.
Now when I look at listing like this I wonder the following:
1) Is the item new?
2) Why buy here when I can buy cheaper somewhere else?
3) Why is eBay trying to take buyers away from my listings and sending them to sellers with questionable feedback, lower feedback numbers, etc?
The latest excuse I got from eBay is the Beta test is used on Experienced sellers like myself who have proven records of good service and authentic items.
Seriously I think they are taking what little traffic there is on eBay and bringing it to other sellers. Don't I pay my fees to advertise my own items and not others?
Needless to say I am more than a little peeved about this. Sadly no one at eBay really cares. Thanks for any insight if you publish this as I could use any info I can get.
It would seem eBay is tweaking its search again. I noticed something completely different today when researching an item on eBay. A search for the item "Arnold Solenoid" produced a list of various offers as usual, however under each listing eBay is now copying Amazon by adding: for example- 6 new & refurbished from $14.61, as an active link tied to "eBay's Pick" listing.
This is not on the seller's listing page, but on the search page under the search results. When I clicked on that link under several different offers I found I was taken to one specific listing with the lowest price for a new product in all but one case - where in that case a "new other" item had a lower price.
If you have mentioned this recently I missed it in the newsletter. I only ran across this once today, but it looks like it could be the way listings are presented to buyers in the near future. It will be the equivalent of competing for the "buy box" on Amazon.