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Sat Nov 19 2016 17:53:57

Why This Seller Is Leaving eBay after 19 Years

By: Reader

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Dear Ina,
Well my eBay Store is now down to 150 items from a recent high of ~400. I had a 20% off sale several days ago and sold 15 items - I have now not had a sale in 2 days - something is very wrong - buyers are not seeing my items.

I talked w/ two levels of reps at eBay at length and they tell me there is nothing they can do as the defects responsible for my punishment are too old and no data is available (but the defects still stand).

It's all based on 3 contentious "no resolution" defects where I talked w/ eBay reps at the time of the claims and felt everything was OK after the calls. The rating that did it went from 0.25 to 0.35 which took me from top seller to bad deserving nuclear punishment. 

(Today a rep told me to immediately agree to all claims where the buyer says "not as described" or I would probably get screwed.)

I am going through my listed items and dumping all low dollar items - I was very angry at first, but now that I know what I am going to do I feel relieved that I am soon going to be done w/ eBay (after 19yrs, ~$1.4mm sales from ~35,000 items). 

My present job is to sell as many higher dollar items as I can and get everything to do w/ eBay DONE WITH!!

I wish there was a way to tell all eBay sellers what may be waiting for them!! It would be very rough if you were dependent on eBay for all of your income!!
Yours,
M.

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Readers Comments

Perminate Link for Why This Seller Is Leaving eBay after 19 Years   Why This Seller Is Leaving eBay after 19 Years

by: TexasTwister This user has validated their user name.

Mon Nov 21 21:02:43 2016

@RCL Where did you set up shop? I'm having somewhat good sales at Etsy, but dismal sales at Bonanza. I've even signed up for the most aggressive marketing program on Bonanza and get squat for sales. Please share!

Perminate Link for Why This Seller Is Leaving eBay after 19 Years   Why This Seller Is Leaving eBay after 19 Years

by: Bruce Hershenson This user has validated their user name.

Mon Nov 21 22:49:44 2016

From 1999 to 2008 I auctioned 330,000 items on eBay with a 99 cent start and no reserve. In 2008 they raised my fees 40% overnight, and I felt (correctly as it turned out), that they were declaring war on auctions and so I moved my entire auction business to my own site, www.emovieposter.com.

Many of my customers called my crazy and said I could never survive without eBay, but I went from a slightly over two million dollar a year seller to over five million dollars a year today.

As to WHY they abandoned me, who paid them hundreds of thousands of dollars in fees, I really have no clue!  

Perminate Link for Why This Seller Is Leaving eBay after 19 Years   Why This Seller Is Leaving eBay after 19 Years

by: timeaftertime This user has validated their user name.

Tue Nov 22 13:30:00 2016

I have sold on Ruby Lane since 2000, and despite the charges there, it has ALWAYS been cheaper than my eBay fees and charges. Right now my cost ratio is running about 10%.

Ruby Lane is ''the'' jewelry and dolls place, as well as ''better'' antiques / collectibles. Management is rabid about customer service, seller integrity and item quality. Shops are carefully vetted before they may open, so you don't have the ''supposedly handmade'' foreign storefronts detracting from your venue, or a hacker/scammer ''stealing'' your listings to offer them on THEIR new site for 99 cents (as happened not long ago).  

Yes RL costs, but it is one of those ''you get what you pay for'' deals. If you use a free or cheap site, you tend to get fewer results and less protection.  

One of the more recent innovations on RL was Trust Pilot, which via customer reviews (great in itself), management has used to discover shops that were/are not living up to standards. So if you run a quality operation, you are in good company.

It may not be a fit for everyone but it's worth a look.  

So far, I've avoided the eBray (love it) horror stories but I am sure it's only a matter of time. The whole point there seems to be get rid of the small sellers, who are the group that creates nuisance value and expense for them. It is beyond sad - it's such a unique opportunity misused at every step by greed.  

Perminate Link for Why This Seller Is Leaving eBay after 19 Years   Why This Seller Is Leaving eBay after 19 Years

by: NutriActiva This user has validated their user name.

Wed Nov 23 20:26:25 2016

Ebay has utterly failed to understand what the consumer wants: to get good products fast. First they let gave prominent search results to  chinese sellers who flood the site with cheap crap that arrives in 15-40 days. And that is supposed to compete with Amazon Prime which arrives in 2 days with hassle free returns.  Then the Global Shipping Program, a lazy effort which almost nobody uses.  It's slow with bad customer service.  Instead amazon does the hard work and opens local fulfillment centers around the world.  No wonder Amazon is killing Ebay.  I used to sell primarily on Ebay for about 5 years, and in the last year focused on amazon and have gone from $1k per month to about $20k. I still sell on Ebay but get about 1/10th of sales now as Amazon, selling the same items for the same price. i am continually impressed with how incredibly advanced Amazon's selling platform is... light years ahead of Ebay, which is constantly muddled in trying to fix its broken website and policies.

Perminate Link for Why This Seller Is Leaving eBay after 19 Years   Why This Seller Is Leaving eBay after 19 Years

This user has validated their user name. by: epuise

Wed Nov 23 22:36:01 2016

The DAILY DEALS... the LOOK WHAT OTHERS ARE BUYING {cheap Chinese junk}... and the "FREE" Shipping don't help either... today's eBay shopper wants Tiffany's service {and Buyer Protection} at Dollar Tree prices... it is no longer possible to make even minimum wage for a 60 hour week...

Perminate Link for Why This Seller Is Leaving eBay after 19 Years   Why This Seller Is Leaving eBay after 19 Years

by: IFindBugs This user has validated their user name.

Tue Nov 29 17:44:06 2016

Every time I read one of these threads, I find myself thankful that I left eBay after 2-3 years of selling, leaving around 2006.  Hard to believe that its been ten years.  I don't think I would be alive (or at least healthy) if we had stayed on eBay.  We sold lots of our items, but it was so time consuming (even using the automated seller software eBay later shut down) that it cost us more and took more labor to sell on eBay than to sell on our own site.  And that does not even count the time spent dealing with unrealistic and inexperienced eBay buyers.  Every week since I have read comments such as those in this thread and see that it just continues to get worse and worse.

We have our own large website, over which we have complete control.  However, I have no idea how other sellers (in our specialty) are finding ways to sell outside of eBay.

It is a sad situation.

What really amazes me, however, is that with all these problems, there still has not been enough motivation or incentive to create a viable and vibrant large-scale U.S.-based auction site.  Delcampe, based in Europe, but also with a U.S. oriented sub-site, is the closest to this that I am aware of (it is still family owned and operated by real people who are actualy very nice people; I have met and corresponded with the owner many times). If sellers could or would band together to back the development of a major, professionally run, but cooperatively owned (stock owned by the sellers and maybe buyers too), U.S.-based auction site, many of these problems with eBay would go away.

To those who say that is fantasy and unrealistic, isn't eBay looking more and more unrealistic?

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