|Thu Mar 13 2014 10:57:45|
Merchant Complaints about Delays in USPS Acceptance Scan Dates
A few weeks ago I noticed that my local USPS was "processing" packages 5 to 7 days after the packages were being dropped. The acceptance scan showed up to a week late, customers were not happy and were accusing me of shipping very late. Delivery was taking 12 days on average, after the "acceptance" date. It was either packages were being sent ground shipping or something else.
All I found so far is that post offices have rating system (like eBay DSRs), a delivery score system per post office, I guess masking the real acceptance date may have played a role on all this.
Because I requested a solution to that issue a few times, I was told that it was all my fault, that I was printing postage let's say on a Saturday or Sunday and dropping it Monday or Tuesday on long weekends. Not only I was told this after 4,000 packages later and weeks of communicating with the post office managers, but I was told that printing a label on a weekend or a day or two before the day I drop the packages was a federal fraud and that all the packages were going to be returned at the very least.
I drop with scan form and I print and drop same day every single item now. After a few weeks, the acceptance date problem is still happening.
I found it strange that they have no issue with the use of normal stamps, which have no date (but have no tracking and are more expensive), and no issue delivering a package 2 or 3 days late.
I have been searching online and on the USPS website, I found nothing about that federal postage law. I did ask USPS district managers and city post masters who are helping me to investigate that post office and they told me that they never heard of such a law and that it was up to the local post master discretion.
I also notice that many people are having the same issue in different cities. If the USPS is struggling to make some money, attacking small businesses is not the answer. Many small sellers have a job and print postage in the evening or on weekends.
Can you please publish this letter and to ask your readers if they can help me find a law or written policy regarding the label printing/drop date.
|Comments (27) | Leave Comment | Permalink|