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Wed Nov 23 2022 20:35:50

Etsy Sellers Worry about Listing High Priced Goods

By: Reader

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Dear Ina,
Are you aware of Etsy's new policy change? If an item's tracking shows delivered and even if it was signed for, a buyer can open a "did not receive" dispute and if the purchase price is over $250, Etsy will debit a sellers account and refund the buyer? 

Here is a link to the conversation taking place.

Thanks, 
The Big R

Comments (13) | Leave Comment | Permalink
Readers Comments

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: Cbaker This user has validated their user name.

Thu Nov 24 06:44:59 2022

Seller is confused perhaps.  It’s under $250 not over.

Here is the policy link.
https://help.etsy.com/hc/en-us/articles/5850122619287?segment
=selling&ref=seller_order_confirmation_email

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: GetAGrip This user has validated their user name.

Thu Nov 24 06:45:24 2022

Whats the old saying " If you can't afford to lose it, DON'T LIST IT "

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: AntiqueGirly This user has validated their user name.

Thu Nov 24 07:46:55 2022

@cBaker - not sure you read it yourself but its clear that if a purchase if over $250.00 you're on your own.

"Etsy does not cover orders $250 or over, so it is recommended to purchase shipping insurance when fulfilling those orders."

This of course does not cover scammers who claim something didn't arrive even when tracking shows that its been signed for.  It outrageous and ridiculous.

IF a courier company has delivered a package and has a signature they're NOT GOING TO HELP you in any way because their job is done.  

Who is Etsy to bypass a shops policies or decide that w/o any investigation whatsoever they can reach into our bank accounts for what may be a fraudulent claim!  Word gets out that you an keep what you bought and get your money back, its over for many people.  

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: Stone Cutter This user has validated their user name.

Thu Nov 24 11:18:40 2022

Etsy suggests to purchase postal insurance for purchases over $250...which is what I do.

USPS now has a GPS tracking system that can determine exactly where a package was delivered; to help avoid fraudulent cases.  

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: ThebigR This user has validated their user name.

Thu Nov 24 11:31:31 2022

If a etsy buyer opens a INR complaint and the item is $250.00 or more etsy will auto refund and its up to you to recover your money from the shipper... Good luck getting any insurance money from the shipper when they show it arrived thats not going to happen...  

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: NYSteve This user has validated their user name.

Thu Nov 24 12:24:28 2022

@getagrip-  so flood the market with cheap crap?

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: AntiqueGirly This user has validated their user name.

Thu Nov 24 12:26:06 2022

There is zero protection for sellers on the site any more. Like I said above, there is no way in hell an insurer is going to cover a claim for an item that arrived. I only shop by courier w/ signature required.  Once someone signs they have in effect completed what was a legal agreement between three parties: seller, buyer and carrier.  They have no obligation whatsoever to cover fraudulent claims.  I don't know how this new Etsy crap is even legal to be honest.  Arbitrarily going into someone account is a step beyond.  

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: NYSteve This user has validated their user name.

Thu Nov 24 12:27:59 2022

gee, i wonder if Etsy really is on the buyer's side???
just the people i want to be pushing me for congressional 'involvment'

why would someone POSSIBLY do this for ANY business, theirs or ours?

The store that would do something equivalent to that, i'd be on line the next day for more.....unless that line went all the way around the world!

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: NYSteve This user has validated their user name.

Thu Nov 24 12:30:57 2022

@Antiquely Girly-

what would they provide you with anyway?
a document signed by the buyer- that says- 'received'?

:.D

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

This user has validated their user name. by: The End

Thu Nov 24 13:09:46 2022

Perhaps my strategy of returning any unused shipping funds in the form of Postal Money Order, is the carrot on the stick that keeps buyers honest.
Practically everything I sell is over the $250 threshold.
So far, smooth sailing.

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: Snapped This user has validated their user name.

Thu Nov 24 13:46:36 2022

“ USPS now has a GPS tracking system…”

The GPS enabled scanners that transmit in real-time were rolled-out in 2017.  Since then they’ve been upgraded to a more portable digital device size of a cell phone.  Their accuracy is one of the driving reasons that delivery scan policy requires at door (vice in-truck prior to delivery) scanning.  

That’s the reg. at least….

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

by: AntiqueGirly This user has validated their user name.

Thu Nov 24 17:26:21 2022

@NYSteve I don't understand your question.  If you ship by courier you get updates at every stage the package is scanned.  Both the seller and buyer get a notice that the item was signed for and delivered.  

On the Estsy platform, if you've added a tracking number it also shows delivered and Etsy also sends you an email saying its been delivered

I don't understand the ambiguity of this.  Shipped and received, no question and no speculation there.  

Perminate Link for Etsy Sellers Worry about Listing High Priced Goods   Etsy Sellers Worry about Listing High Priced Goods

This user has validated their user name. by: iheartjacksparrow

Sun Nov 27 11:23:32 2022

@AntiqueGirly - The problem is, buyers will claim they didn't receive the package. They'll say it was delivered to the wrong house or stolen off their porch, so they want their money back. I had a buyer file a chargeback on a purchase, who never contacted me beforehand to say there was a problem. Then he emailed me a really weird document supposedly from the USPS stating it was delivered to a residence ten miles away from him. I put in a request to locate the package, and miraculously it turned up at his house. So there is no lengths to which some people will go to get free stuff.



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