|Mon June 13 2022 16:02:22|
Amazon Refunds Buyers Even though Tracking Shows Delivered
I'd like some input from those that may read this regarding Selling on Amazon. I've been selling there for many years and I have recently ran into an issue that has never happened in all the years I've been there and of course their customer service is of no help whatsoever.
Last week I had two INRs (item not received) A to Z claims filed. The first one the tracking showed delivered and Amazon refunded the buyer out of Amazon funds.
The second INR was slightly different. This one they are making me refund. I added info to the claim that showed the tracking showed received and the emails between the buyer and I on Amazon that clearly showed the buyer said the item was stollen. All though I'm not sure that was true as the emails between us had some stuff that made me think she had the item.
In all my years I have not had to refund on an INR with tracking that shows delivered. I've spent a lot of time appealing and calling Amazon but to no avail. No one seems to be able to answer if there has been a policy change on this subject. And they won't tell me why they decided to refund both of these buyers.
The A to Z Department will only communicate with me via email, we are not allowed to talk to them. All I get from them is that "Although we understand your position, we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim."
So in a nutshell if a policy change has happened they simply don't feel the need or responsibility to let the sellers know. Anyone else have problems like this with INRs? What did you do? Were you ever able to get any information out of them?
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