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Sun Sept 9 2018 20:06:50

eBay Rep Tells a Seller 4 Accounts Are Too Many

By: Reader

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Dear Ina,
First, thank you for all the valued information provided in your blogs. The information has been heaven sent for now I know I am not the only person dealing with this most unfortunate situation with the continuing struggle with eBay's sales' downward spiral.

I first wrote you about a month ago and I would like to report to you that as of today my sales have never recovered since April 2018. I have added new merchandise, changed my listing habits on a lot of items by only listing them for 30 days instead of GTC hoping I would have more exposure, used the ... Read More

Comments (36) | Permalink
Sat Sept 8 2018 18:51:48

eBay to Seller: Offer Free Returns to Counter Lying Buyers

By: Reader

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Dear Ina, 
Tonight I closed a difficult return with a buyer who did not read the listing and tried to claim their item was damaged when there was a clear odor disclaimer. The buyer agreed to pay return shipping in the messages, yet left a feedback that I would not accept the return. 

"SELLER IS RUDE W/ NO CUSTOMER SERVICE SKILLS,WONT ACCEPT RETURN WHEN STATED,YES"

I called to have this feedback removed and was told that even though I accepted the return, the whole feedback could not be removed because half the statement was the buyer's perception. 

I was also told that if I offered free returns it would ... Read More

Comments (28) | Permalink
Wed Sept 5 2018 13:42:36

USPS Shrinks Letter Box to the Annoyance of a Bookseller

By: Reader

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Dear Ina,
On the street corner is our new USPS letter box. 

The opening is smaller. It used to fit a Regional Rate A box and a Medium Flat Rate oblong.

Not any more.

Time for me to get out the tape measure and find out what will fit. And get ready to make more trips to the post office.
Dan

Comments (27) | Permalink
Mon Sept 3 2018 09:23:19

eBay Postage Problems Cause Seller to Seek Other Channels

By: Reader

 

Dear Ina, 
I'm a victim of the eBay postage police:

It looks like there's a problem with this listing.

It looks like your listing includes postage costs that are unusually high for this category. Please go back and edit your shipping costs.  You will need to offer at least one standard postage option under $50.

You can learn more in the Item description section of our selling practices policy.

The problem is that the postage is 6.99, nowhere near $50. It's for a pair of boots. So now I can't sell the boots and add postage.  

It looks like I'll have to offer FREE SHIPPING, in which case I'm going to increase the ... Read More

Comments (12) | Permalink
Sun Sept 2 2018 16:02:34

Are Buyers Clear on eBay Labor Day Sale Restrictions?

By: Reader

 

Dear Ina,
So eBay is running a Labor Day Weekend coupon sale for 20% off to a maximum of $50. BUT. It only applies to their favorite sellers. There is such a long list of sellers at the bottom of the coupon, and we all know that people don't read fine print.

So, they pick a buy it now and it's not from one of the sellers that accept the coupon, they won't want to buy it. 

There are going to be thousands of buyers with items stuck in their carts they don't want to pay for because the coupon won't work. At least it's going to be ... Read More

Comments (18) | Permalink
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