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Sat June 16 2018 13:09:36

Seller Puts a Price on New eBay Return Policy

By: Reader

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Dear Ina,
eBay's new FREE RETURN Policy will cost me money no matter what I do.  

I am a Top Rated Seller Plus with 100% 3,320 positive feedbacks. In order to receive my much earned 10% seller fees, I must opt in for FREE RETURNS. 

The returns will cost me $3.17 per return and I cannot get my 10% restocking fee.  

Now I must raise my prices to anticipate the FREE RETURNS (which is only FREE to scam buyers). eBay is doing everything it its power to kill Sellers bottom line.  

Comments (28) | Permalink
Fri June 15 2018 23:42:17

eBay Sides with Buyer Making False SNAD Claim

By: Reader

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Dear Ina,
I had an interesting conversation with an eBay supervisor. I sold a brand new appliance garage to a woman. She received it and in her email thru eBay stated that she knew it was the wrong color when she purchased it, but she bought it but was thinking she could re-stain it or change the color some how.

After receiving she realized it was typical cabinet material and not solid wood and could not be changed in color. She asked if she could return it and I told her she could, she would need to ship it back to me at ... Read More

Comments (37) | Permalink
Tue June 12 2018 13:24:53

When Should Smells Count in eBay SNAD Claims?

By: Reader

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Dear Ina, 
I'd like to share an experience I had with eBay customer service as a seller and possibly a new way eBay now handles returns for no-returns seller.

Buyer opened an "arrived damaged" return request for a dress. She claimed that the dress smells bad. Dress was cleaned prior to shipping and didn't smell of anything to me. Smells are subjective and this is exactly why eBay never considered them as a reason for SNAD (see the first reply in the thread, by eBay).

I tried communication with the buyer, but she wasn't cooperative, so I called eBay to have the case escalated and ... Read More

Comments (35) | Permalink
Thu June 7 2018 21:36:23

Getting eBay Email Addresses Despite PayPal Block

By: Reader


Dear Ina,
I've meant to bring this to your attention and that of the readers for awhile, but I keep forgetting to do it. As we all know eBay recently got PayPal to omit giving us a buyer's email address when notifying us of a payment or on the PayPal website. This of course cause many of us to be upset with eBay and PP as we like having that information for a variety of reasons.

As of today, eBay is still allowing the buyer's email address to show on the emails sellers can receive notifying them that a sale has happened. 

I know some of you ... Read More

Comments (33) | Permalink
Wed June 6 2018 15:53:00

Seller Believes eBay Violates Canada Competition Laws

By: Reader


Dear Ina,
I am a long time anchor store seller on the Canadian E-bay site. After carefully watching all of the actions that E-bay is taking, all the policy changes and the strategic initiatives that are being implemented, I have reached the conclusion that E-bay is in violation of the Competition Laws in Canada. Specifically they are engaged in:

1. Abuse of dominance.
2. Tied selling.
3. Price fixing.
4. False and misleading advertising.
5. Sales tax fraud because they are overcharging sellers the HST and refusing to correct it.

I have decided to end my store subscription on July 31 and am also contemplating lodging a formal complaint with the Monopolistic Practices Directorate in ... Read More

Comments (30) | Permalink
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