EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed May 30 2018 10:24:24

eBay Dog Bone Pendant Blocked from Export

By: Reader

Sponsored Link

Dear Ina,
If the unfair mailing rates from China don't kill your business then the use of AI will.

I received a message from a buyer in the UK asking if we ship to the UK. Of course we do was my reply. Then I checked the item that is a Sterling Silver Dog Bone Bracelet we have listed on sale for $38.00. 

I ship using eBay's Global Shipping Program with no country exclusions. I have shipped thousands of sterling silver jewelry items to the UK over the last 25 years. And checking further I found this and here was my reply to the potential buyer...

Yes we ship ... Read More

Comments (23) | Permalink
Mon May 28 2018 08:46:23

Seller Seeks Advice on Amazon Delivery Claims

By: Reader

Sponsored Link

Dear Ina, 
Thank you for the great information you provide to online sellers. Your site is a daily visit for myself and our E-Commerce team.

I work for a company that sells used and refurbished iPhones across multiple marketplaces (Amazon, Walmart, eBay, NewEgg). 

A major issue we are having lately is the amount of "Item Not Received" claims we are receiving on Amazon. We rarely have any on eBay, Walmart and NewEgg, while we have received a minimum of 5 a week on Amazon in the past six weeks. Every time, the USPS tracking number shows delivered/on time within the estimated delivery date. 

We do not require signature confirmation ... Read More

Comments (11) | Permalink
Sun May 27 2018 16:27:06

How eBay Memorial Day Promo Could Prove Costly

By: Reader

Sponsored Link

Dear Ina,
You're been covering the multitude of eBay glitches and errors, lately, here's another. 

Like other sellers, I also received a Memorial Weekend promotion, not beginning just after midnight, as the promo claims, but only appearing late the first day of the offer, as other sellers have complained, but that happens all the time.

This time, the offer I received is to "List FREE 500 auction-style or fixed price listings" 5/26/18 to 5/30/18.

The "Restrictions & Exclusions" exclude the usual categories: "eBay Motors Passenger Vehicles, Motorcycle, Boats" etc., but as you can see from my screen shots, my listings for eBay Motors>Parts & Accessories are NOT showing up ... Read More

Comments (10) | Permalink
Sat May 26 2018 14:59:03

Is eBay Sales Slowdown Due to Throttling?

By: Reader


Dear Ina, 
I'm an eBay seller for the past few years, and I'm just trying to figure out why my sales have hit a brick wall. My sales are down 80% since same time a year ago. 

I'm a part-time seller with less than 200 items, but I usually average, gross, about $27,000 a year. My sales this month so far, $466. Is this caused by "throttling?" Is it ever going to end? 

I have asked eBay, and of course no answer, but I thought maybe some of your regulars might have discussed the situation. Thank you for any information you may have.

Comments (35) | Permalink
Fri May 25 2018 16:18:38

Seller Says Amazon Feedback Change Is Detrimental

By: Reader


Dear Ina,
You might want to look into the newest BIG thing on Amazon right now and probably one of the worst things I've seen done in a long time.

It appears Amazon now displays only the number of feedback received in the last year instead of the total amount of feedback over a seller's lifetime. As you and many probably know, feedback is pretty rare on Amazon.

The real world effect of this change is that when there are several sellers on a product page selling the same item and a buyer goes to choose amongst them, small to medium sellers will likely only have, at ... Read More

Comments (6) | Permalink
Next Page