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Thu Apr 28 2022 16:07:42

Sellers May Pay if eBay and Amazon Ignore USPS Surcharge Fees

By: Reader

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Dear Ina,
Not sure if anyone's reported it, but on eBay the surcharge is not being added to listings or when you go to print a label for the last 2 days. 

I put in the dimensions of 32x6x5 and shipping shows $8.85, it should be $23.85, also listed a fishing rod for 38x6x5 and when I look at my listing, shipping is showing $9.85 instead of $24.85. 

I don't use Amazon, but someone on the board mention the same there but on the USPS page calculator is showing the surcharge. 

I'm hoping USPS revise its decision but doubt it.
T.

Comments (8) | Permalink
Tue Apr 26 2022 19:11:53

Will Whatnot Protect Buyer from Postal Perp?

By: Reader

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Dear Ina,
My first BUYER experience on the Whatnot app is turning out to not be so good. I received a postage due notice of over $12 because the Whatnot seller (redacted) marked the package 2.5 pounds when in reality it weighed over 4 pounds. 

Whatnot support amounts to an email address and they promise to get back to you within 48 hours. 

New ecommerce platforms think they can just come in, provide a platform and not worry about details like good customer service. Depending on how this turns out will determine if I use Whatnot again.
Ken

Comments (3) | Permalink
Mon Apr 25 2022 11:15:24

eBay Mangled a Claim for an Item Damaged during Shipping

By: Reader

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Dear Ina,
We sold a $3XX.xx item on eBay, purchased label and coverage with UPS on eBay. The item was severely damaged during transit. eBay did not help us filing a claim with UPS for over 9 days. 

eBay then provided a return label to our buyer and send them a full refund (against or will) on our behalf. Even worse, eBay provided our buyer with the wrong address on return label. 

Now our merchandise is lost, we didn't make any money on this sale, we can't open a claim with UPS, and eBay refuse to take any responsibility, and is even charging us for the return ... Read More

Comments (17) | Permalink
Sat Apr 23 2022 20:00:49

Reader Comments on Churn in Resale Marketplaces

By: Reader

 

Dear Ina,
I got an email that Objects Limited is shutting down. I wonder if the sale of Depop to Etsy plus the recent sale of Tradesy to Vestiaire left them unable to compete.  
Pam

Comments (3) | Permalink
Thu Apr 21 2022 15:24:38

USPS Employs Delay and Deny Tactic on Insurance Claim

By: Reader

 

Dear Ina,
I am writing to share my experience on the USPS "Insured" claim for $50 Insurance on Priority Mail packages. 

I have had two claims in 10 years. Two years ago, a USPS Claim rep told me that they are "Instructed to deny ALL claims on the first submission." After that, the claimant can appeal the denial. I appealed and won the first one but not my latest claim was denied. (value $30 plus ship). 

I appealed, providing even more documentation along with copies of the original claim and weeks later, I received two letters in return. One saying to have the buyer take the item ... Read More

Comments (21) | Permalink
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