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Tue Nov 20 2018 10:21:32

Spotting Problems in eBay Product Catalog

By: Reader

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Dear Ina,
I wanted to share an example of the weakness of the Artificial Intelligence developing the eBay products catalog. Cell phones with a bad ESN are not permitted on the site under eBay policy, yet here is an actual item in the product catalog showing a title of Bad ESN?

Note from the Editor: We're including below the image Chris sent us that shows a screenshot he took of the eBay product catalog. It shows an entry for a cell phone with the title: "Samsung Galaxy S8 64gb Midnight Black Sprint Bad ESN." Note that the term "Bad ESN" is not a product ... Read More

Comments (5) | Permalink
Sun Nov 18 2018 21:14:01

eBay Gives Seller Mixed Messages on Guaranteed Delivery

By: Reader

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Dear Ina,
Several weeks ago, I contacted eBay customer support, as my metrics on Guaranteed Delivery were showing only a few transactions even though I had a lot more transactions shipped during that time frame. 

I talked to a dedicated Anchor Store rep who told me don't worry about the metrics as they were showing wrong in the Hub, and she told me that all of my items were still showing up in the Guaranteed Delivery. 

Today I got a message from eBay saying something like "stay eligible for guaranteed delivery" and when I followed the link it is showing that I am at 90% and only ... Read More

Comments (11) | Permalink
Thu Nov 15 2018 22:45:47

Disenchanted Seller Seeks Advice on Starting Own Site

By: Reader

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Dear Ina,
With all the ways in which Etsy and eBay have decided to insert themselves into my financials, I am really determined to make a break and start my own website to sell my items (vintage ephemera and reproductions from same.)

I am tired of the massive pounds of flesh these sites demand in exchange for spotty exposure to buyers.

But I don't know the first thing about creating a website, it's not my wheelhouse at all.

What do your readers recommend? Ideally I'd like somewhere that wouldn't charge me a fee for every item I listed/sold, but just gave me a basic framework and charged me a ... Read More

Comments (54) | Permalink
Mon Nov 12 2018 11:22:08

How Do You Temporarily Suspend Your eBay Listings?

By: Reader


Dear Ina,
Just needed your advice. I sell on eBay but don't have an eBay shop. I'm going abroad for Christmas, what do I do? Delist my merchandise?

Note from the editor: We've read horror stories in the past from sellers who thought they put their listings in vacation mode only to come back from a trip to find they made sales while away. Please share your tips on how to temporarily suspend your eBay listings without any negative consequences! (And indicate if the procedure is different for sellers with an eBay Store versus without.)

Comments (25) | Permalink
Sun Nov 11 2018 20:29:50

Seller Says Using eBay Sell Similar Feature Causes Problems

By: Reader


Dear Ina,
Don't use sell similar to list an item on eBay. eBay reinserts descriptions and photos from the old listing. Buyers get upset and think the shipment is complete. 

I have seen the wrong photos posted on eBay. 

I can't monitor all the listings to correct these types of errors.  

Comments (10) | Permalink
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