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Sun Sept 2 2018 16:00:16

eBay Disappearing Photo Glitch Strikes Again

By: Reader

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Dear Ina,
I read about how eBay lost many of their customers pictures, so when it happened to me, I was not surprised. I only have a handful of items listed with them now. We moved almost all to Amazon and our own web site.

But one item with 10 color variations we left with them, since we were getting a few orders a month, down from several orders a day in prior years.

So, I invested some time and reentered the pics, saved them, and moved on (August 23rd). A day later I went to adjust inventory on a variation, I bet you or your members ... Read More

Comments (8) | Permalink
Thu Aug 30 2018 10:15:09

eBay Sends Buyer Email Indicating She Overpaid

By: Reader

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Hi Dave & Ina,
eBay is going to end up giving themselves a worse reputation than it has already done. I am talking this about as a buyer, of which I purchased an item the other night and this is what I got in my email today:

You browsed "certain item" ... at $16.17.
We found one similar for only $14.57 + FREE SHIPPING

I bought this item at 16.17 + Free Shipping, based on the seller performance. I am very happy with my purchase.

Now, a couple days later, eBay comes along and emails me ALL THE OTHER LISTINGS THEY DID NOT SHOW ME when I was looking for this ... Read More

Comments (31) | Permalink
Tue Aug 28 2018 21:29:17

Do You Sell More to Urban or Rural Shoppers?

By: Reader

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Dear Ina,
I've never seen what follows to have been specifically discussed on the web, but...

I sell used golf items. I'd estimate that 90% of my sales are to rural, small town America. I know I sell to a semi-niche market, so extrapolating my experiences and applying them to a broad market is perhaps statistically unsound.

Nevertheless, I have to wonder what experiences your readers in other market segments are having? Same? More big city? Even more rural?

You know that eBay knows.

Might be a good one to run up the flag pole. The demographics and resulting income levels might be an eye opener.

Comments (19) | Permalink
Sat Aug 25 2018 10:50:14

eBay Vacation Mode Didn't Prevent Penalties for Late Shipping

By: Reader


Dear Ina,
I have enjoyed your informative newsletter for years now. Thank you for your continued efforts. I have been selling on eBay since 2004, opened my store in 2009. My unsettling experience happened when I got home from my vacation, went to my orders to ship, and all said past due. 

I called eBay hoping to get it removed, that my shop was on vacation. I was told the only then that could be done is for me to plead my case. 

My daughter also has a shop on eBay and had the same problem a few months ago. She said she called several times to ... Read More

Comments (38) | Permalink
Thu Aug 23 2018 10:29:44

eBay Puts Sellers at Risk for SNAD Claims

By: Reader


Dear Ina,
eBay is inserting stock pictures in my used item listings that don't represent what I'm selling and there is no way to remove them. This isn't the first time this has happened.

I'm selling a used espresso machine that doesn't include the carafe.

eBay put two identical stock pictures of the machine that shows the carafe. I had to put a disclaimer in the listing that eBay put these pictures in there with no way to remove them and that the carafe isn't included. I don't want a SNAD.

I'm afraid if I uncheck product details my search standing will go to the bottom. And why are ... Read More

Comments (26) | Permalink
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