What If eBay Used AI to Summarize Seller Feedback?

by: Snapped

“ Imagine in such a scenario if the summary of an eBay seller's feedback was misleading or wrong…”

Lock AI in the prison of an infinite loop - it isn’t needed for this ‘concern’ to be manifest.  The moment eBay made their first ‘adjustment’ - and summarily began rejecting those that actually merited it - then endorsed and weaponized such subjective assessments as being objective measures of ‘trust’, the ‘accuracy’ of FB as a trustworthy metric evaporated.  

Unleashing an unreasoning AI into that jellied mass of emotion and entitlement now will only serve to further obfuscate ability to bring human accountability to bear when unjust sanction or avoidance is inevitably triggered by inherently permitted inaccuracies, then further amplified by some automated “summary”.

Maybe that’s the whole idea.

by: Rexford

"do you think they can implement generative AI to cull through reviews and summarize them in a way that honestly portrays customer experiences with the product or seller?"

No     But if saves them even a nickel they will implement it.

Why?  "to replace human curation and support functions".

by: The End

It occurs to me, people looking to create a substitute for humans (AI).....
NEED A LIFETIME DOSE OF HEAVY HEAVY PSYCHIATRY.
Or just put them down BEFORE they destroy the place.

by: Alfacar

The One thing I would like is that Ebay leaves feedback automatically if feedback is not left on the last day of deadline. Many buyers I have get item through shipper who doesn’t leave feedback. Some buyers forget and some think it is not important. Some buyers check out as guest or on brand new account that they never use again.  I have over 2k items sold yet got 1/3 feedbacks. No Ebay should not be soliciting feedback because it sometimes invites complaints to get partial refunds. They should do what Mercari does. Feedback is important - it shows experience/volume of sales etc.

by: toolguy

Name change for "AI" from:

Artificial Intelligence

to

Asinine interference

by: pace306

What If eBay Used AI to create s cohesive business plan?

by: Vigilant Eye On eBay

With the bulk of their product reviews being subjective, rather than objective, Amazon, who aggregates reviews for similar, but not identical SKU numbers is now summarizing its product reviews using AI?

by: Snapped

“ What If eBay Used AI to create s cohesive business plan?”

Too risky.  First thing it would likely do is ‘furlough’ the C-suite.  For cause.  

by: ScottLBrown

It is the sellers job to review each Feedback and take action.
What is AI going to do that benefits either side?

Our CS teams already have policies and procedures to handle the issues and 99.5% of the time the customer gets a win out of it.  We did that because it's the right thing to do.  Best interest of the customer for long term retention. Cheaper to retain than to acquire anew.

Lastly, why are we using the words AI? There is nothing ARTIFICIAL involved here. It would simply be an algorithm reviewing existing data and curating/tallying the feedbacks in some way while design artists decide how it will appear on a site most soothing to viewer.  That's CODE not AI.