In early May, some sellers began noticing that eBay was using FedEx instead of USPS when issuing buyers shipping labels for returns ("Has eBay selected FedEx as courier to provide return shipping?
") This week, eBay moderators confirmed this was the case when additional sellers began reporting the issue on the company's discussion boards.
On May 5th in another thread ("Return auto default to Fedex?
"), a seller wrote, "This is a new one for me. Why is Fedex been auto default for Returns when I original shipping method was USPS. Please help me change this."
Moderators responded with the following replies:
5/18/2023: "We don't know of any plans at this time to switch to FedEx, but we are working to offer it to more and more sellers as an option" (excerpt)
5/19/2023: (In response to the question, "So if I have automatic returns on there is a chance eBay might automatically issue a fedex return label?") - "That is correct. It's ramping up slowly right now though, so you likely won't see too many for awhile."
5/19/2023: (In response to a question) - "The FedEx return labels will also not include insurance and signature options at this time."
One seller weighed in with some suggestions:
"1) Sellers need to be alerted as this can have a big financial impact. They should not be switched over without so much as an email heads up. Suggest eBay starts sending out emails 2 weeks in advance of changing over an account like they did for EIS.
"2) On the shipping preferences page, give sellers the opportunity to select either FedEx or USPS within each of their return rules, and if no rule is set up by the seller then USPS should remain the default (if that default option doesn't violate the contract between eBay and FedEx)."
Another seller said they were worried about the expense, writing, "I have never used FedEx and I worry about the cost differential."
A reader who tipped us off said, "Apparently it will be a very slow rollout before it's in action site wide."
Keep an eye on eBay return shipping labels, and let us know what you're experiencing.