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|Sat May 6 2023 09:49:08|
eBay Advice Raises Questions about Buyer-Seller Communication
By: Ina Steiner
eBay offered some interesting advice to buyers recently that had us wondering about how sellers felt about it. In a recent press release from eBay UK
, it included the following advice:
"Get friendly with the seller - One of the best things about eBay is that it enables you to communicate with the seller prior to bidding with any questions or offers. Remember that you're buying preloved from someone who is probably as passionate about vintage as you are, so it's worth building that relationship. You can discuss things such as price or delivery options to see if you are able to land on a deal that everyone is happy with."
Notice how the advice encourages buyers to reach out sellers and talks about "building a relationship" with sellers.
We've seen chronic, intermittent reports about problems sellers have responding to messages, and then there are reports of the limits eBay places on sellers ("You have exceeded the maximum number of messages you can send. Please wait 24 hours.")
eBay has always been ambivalent about buyer-seller communication because it is fearful of people consummating sales off of its platform to avoid paying fees.
Are you able to answer questions from shoppers, and how do you feel about it? Does it reduce the number of returns from buyers unsure of what they're getting, or does it add unnecessarily to your work load?