Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Mar 6 2023 11:45:12

eBay Default Settings Experience Another Hiccup

By: Ina Steiner

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After another case of an eBay default setting changing due to an apparent glitch, sellers may want to make a habit of checking their settings before performing routine tasks. 

An eBay moderator chimed in on a thread about an incident that occurred on March 2nd where sellers printed shipping labels and discovered eBay used their PayPal account as a funding source instead of their preferred source.

The original poster said they noticed eBay started charging their connected PayPal account for shipping labels instead of available funds "sitting on eBay's books" or at least their Visa debit card they'd set up as their preferred method of paying for selling costs. "Any ideas on why this would change," the seller asked.

The original poster checked the default settings on the advice of other sellers and said it had mysteriously changed. "I changed it back on my next shipment and it is now deducting funds from my money on eBay."

Another seller confirmed it happened to them as well - "It happened with several labels before I caught it." That seller said the same glitch had happened to them twice before and made a point of noting they were a decades-long seller, an IT expert, and an eBay Community Mentor before adding, "I did NOT change it myself."

They also said, "There's usually a year or so in between these instances, so it's not an everyday problem, but it causes a big mess every time it's changed without our knowing it."

A third seller confirmed it happened to them as well. "Glad this was posted. It's happening to me too, out of no where, and I didn't change any settings."

A fourth seller confirmed it had happened to them in the past. "I've had mine changed from Pending Funds to Pay Pal once. Now, I always check to make sure it's right before continuing."

On Monday morning, the eBay moderator said he would report the issue and would return to let sellers know if he heard anything back.

There have been similar issues reported over the years where eBay settings mysteriously change - and they also tend to be chronic issues. Two such examples involve default settings for the eBay Global Shipping Program and default settings for accepting offers, though usually there's an accompanying debate over whether such issues are glitches or are done purposefully as part of an unannounced policy change.

Such incidents are often more than minor annoyances since they can have major ramifications to sellers.



Comments (15) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: GetAGrip This user has validated their user name.

Mon Mar 6 12:58:24 2023

Never have that problem with glitch bay. We have always use Stamps.com. No mess No fuss No glitches.

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: pace306 This user has validated their user name.

Mon Mar 6 14:20:23 2023

Thank you GLITCHBAY!

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: terry55 This user has validated their user name.

Mon Mar 6 20:37:24 2023

I have to check every label I print, had the switch to paypal, also had priority clicked for a 1st class. Ebay is a mess and its getting old

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Psquare75 This user has validated their user name.

Tue Mar 7 13:42:36 2023

Yeah but the way to go is link it to paypal, leave that paypal empty, and tie it to a credit card, to get cash back.  

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

This user has validated their user name. by: Lightning

Wed Mar 8 18:11:08 2023

@GetaGrip has it right - just don't use eBay for labels.  Why would you put up with the hot mess that is EBay Shipping?  I could see if you saved a ton of money, but you don't!!

Just get a 3rd party app like Stamps.com or PirateShip.com and be free of all the stupid headaches and money grabs.  I use Pirate Ship, and it's great.  The rates are the same or lower than FeeBay, the CS response is phenomenal, they don't change the interface and keep hiding necessary tools like FeeBay does.  You would have to pay me to go back to EBay Shipping, and not a small amount.  What can be stopping you from making the switch???  It's just logical.

If you continue to have problems and don't do anything about it, you deserve no sympathy here.  Put on your big boy or big girl pants, take action, and ship peacefully.  The less you involve eBay in your business, the happier you will be.  There are some things in business you can't control.  This is one you CAN control, so take advantage of that, while you can.

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Anjie234 This user has validated their user name.

Thu Mar 9 00:39:25 2023

@Lightning
Hey there! Thanks for the swift kick in the pants! You are so right.
I never bothered to look into Stamps or Pirateship because, yes, I did think I was saving money with reduced rates. Sooo, I'm going to definitely check it out. Especially since this glitch happened to me, too....  As well as other various glitches with labels. It's just a pain.

Also, my default payout settings in Managed Payments changed from 'Scheduled Payouts: Weekly'' to ''On-Demand Withdrawals'' only!  
When I noticed that I didn't get a payout, I discovered that there was nothing checked for a ''Scheduled Payout'' at all. I know that I did not change that.
And I absolutely believe that these kinds of things are purposefully changed (vs a ''glitch''). Depending on the # of accounts, that's a TON of extra $ they get to play with, even if just for a few days. Pffffffff! And then they turn around and offer business loans. Jerks!

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

This user has validated their user name. by: toolguy

Thu Mar 9 09:08:52 2023

I never looked at Pirate ship or Stamps because I have very few problems with eBay shipping labels.

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: ADINA72 This user has validated their user name.

Thu Mar 9 10:19:41 2023

I haven't noticed these issues, but I do use pirateship.com for all my UPS packages now. For the past 6 months or so, UPS has been randomly charging extra for most of my larger packages, even though I make sure my measurements and weights are correct when I create the label.  With ebay, there is no way for me to contest it with a positive result. But with Pirate Ship, I can contest it and usually get my money back within a week.

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: NYSteve This user has validated their user name.

Thu Mar 9 11:32:00 2023

count me in as the 5th (LOL) seller to have this glitch..but add on, that i ALSO had a glitch in Paypal, that was using funds from my personal account to make the payments...(2 Stars- LOL- aligned simultaneously)

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Working27 This user has validated their user name.

Thu Mar 9 11:44:45 2023

Happened to us! Glad it was a glitch, I thought I had missed something when I printed the label.  We noticed it later inside paypal

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Allen1853 This user has validated their user name.

Thu Mar 9 22:27:09 2023

This brings up a question I have had. Personally, I pay for all of my labels with Pay Pal anyway. Question is does Pay Pal charge eBay a percentage? They do not charge me. Do eBay and Pay Pal have some sort of sweetheart deal? If I do not have funds in my eBay account (I prefer daily distrubutions) and eBay charges me for something my default is a credit card. Again, does eBay have to pay a fee to Visa/Mastercard? Just curious. Love this site. So much more informative and balanced unlike the Discussion Boards over at eBay.  

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

This user has validated their user name. by: Bill

Fri Mar 10 00:51:46 2023

Tool,

I have never had a "hick-up" with Pirate Ship and they are many times cheaper than any of the others. Also if you have a problem they get it straightened out with the shipper. Plus the least expensive insurance in the land.

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Fruitylovesyou This user has validated their user name.

Fri Mar 10 02:28:23 2023

Ok so it goes from Thursday to Monday to get resolved. I think this is another example of lack of expertise or someone forgetting they are deploying this on the live site. They are still in silicon valley right? Not the valley. I bet when eBay announced 500 layoffs all the IT peeps took vacation time to go to interviews. Should of just made their work lives miserable so they quit in segments, now it's like the toilet paper panic.

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Whatever This user has validated their user name.

Mon Mar 13 15:27:11 2023

PirateShip - their the best!!!

Perminate Link for eBay Default Settings Experience Another Hiccup   eBay Default Settings Experience Another Hiccup

by: Fruitylovesyou This user has validated their user name.

Sun Mar 26 01:43:31 2023

Probably because they want you to remove PayPal all together. 2000 all over again



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