Sellers have questions as eBay transitions more of them from its Global Shipping Program (GSP) to the new eBay International Shipping program
, known as EIS (which is not to be confused with eBay International Standard Delivery).
In a thread on the eBay discussion boards, a seller said all of their active listings had changed to offering international shipping through EIS, "including things that I would never want to ship overseas such as very fragile, large, or high value items!"
The seller said the only way they found to turn it off for a specific listing was to open the Excluded Countries page in the listing and check off every single country that was not excluded, which was time-consuming.
The seller explained, "I had a tea set listed that could take up to 3 boxes to pack - I would never want to ship it internationally - the auction for it just ended and I noticed that it has international shipping on it now, which I had definitely turned off when I originally listed it. I guess I'm going to have to opt out of international shipping until this is changed. Too scary for me."
A seller immediately replied with advice to use shipping policies. "Since the roll out of the new listing tool eBay wants sellers to utilize shipping polices," they said. "So in order to change your shipping preferences they need to be changed in shipping polices. You should create a shipping policy for the heavy items you don't want to ship internationally."
An eBay moderator joined the conversation
(without commenting on that advice) but answering a question from another seller about how the EIS program handled certain fees imposed by countries like Germany and its recycling/packing fees.
He responded as follows:
"That's a great question. As part of eBay International Shipping, we will assume all responsibilities associated with the export of your item. This means eBay will be responsible for filing all documentation and complying with US export regulations on your behalf. We also will be covering sellers on the Germany packaging act, so sellers will not be required to provide a Lucid ID.
"I also ran this question by one of our colleagues on the shipping team and here was their response:
""The recycling/packaging fees are related to the Germany packaging act so it is correct that EIS handles those. The seller is not responsible for anything that happens or is required after proper delivery to the shipping hub.""
In a story on Monday
, we highlighted eBay's international shipping programs (it actually has three) with a chart eBay published comparing the features of each.
If you're one of the sellers who has already been migrated from eBay's Global Shipping Program to the new eBay International Shipping program, let us know your experience and if you have any questions that need answering. Are there things you miss about GSP, or things you like about EIS?