Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Sept 28 2022 10:24:57

eBay Fall Seller Update 2022 Includes Feedback and UA Changes

By: Ina Steiner

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eBay officially announced the Fall Seller Update for 2022, and as had become clear, many of the announcements had been already made or referenced during last week's eBay Open seller conference.

eBay said this season's Seller Update focuses on "new features and tools designed to help you run your business, solidify your brand, and build connections with buyers so they are more likely to do business with you again."

eBay categorized them into four buckets:

- Running your business

- Listing & promoting

- Shipping

- User Agreement Update

Along with announcing a new international shipping program and video for eBay Stores, which it made public last week, eBay is making several changes to feedback, including announcing: "We're launching in-line notifications for buyers on the eBay app to proactively remind them to leave feedback and help shine a light on great buying experiences." We're eager to see if sellers think that will have a positive, negative, or neutral impact on their feedback.

It also noted changes to the User Agreement, including "Clarified responsibility for user fraud losses."

We'll dig into the changes and do more reporting, but here are the links so you can get started your own review - and let us know how the changes impact you.



Update 9/28/2022: eBay opened up a section of its discussion boards to answer questions, but hurry - it will stop responding at 4 pm Pacific (7 pm Eastern):

"Our Seller Update team will be reviewing and replying to your questions between 8am to 4pm Pacific Time today, and these question boards will be locked from further comments on Friday evening."



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Readers Comments

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: OnlyPollyPocket This user has validated their user name.

Wed Sep 28 11:37:28 2022

"We're launching in-line notifications for buyers on the eBay app to proactively remind them to leave feedback and help shine a light on great buying experiences."

NO, THANK YOU!!

I don't want ebay reminding buyers to leave feedback for the same reason I don't remind them...no news is  good news!

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: BobNJ This user has validated their user name.

Wed Sep 28 11:45:31 2022

Automatic seller feedback disappeared a few days ago, no longer any option for it

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Wed Sep 28 14:16:10 2022

Well it doesn't appear we are having any fee increases and they aren't forcing us to only use Ebay labels as some thought they would.  So that it good news to be sure.

I like this idea of our own newsletters.  That can be very helpful to many sellers.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Wed Sep 28 14:17:08 2022

@BobNJ

This option is still available on my account.  You may want to report your issue to Ebay as it may be another glitch they need to resolve that doesn't affect everyone.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: RL15 This user has validated their user name.

Wed Sep 28 14:34:58 2022

@Marie,,,fees are increasing

Final value fee increase in most categories

Starting on March 1, 2022, final value fees for Store sellers will increase
. Final value fees for sellers without a Store will increase 0.35% in most categories

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Rexford

Wed Sep 28 15:29:45 2022

"We're launching in-line notifications for buyers on the eBay app to proactively remind them to leave feedback and help shine a light on great buying experiences."

Yes, and this might as well also read "We're launching in-line notifications for buyers on the eBay app to proactively remind them to leave feedback and help shine a light on BAD buying experiences."

It works both ways.   A bad buying experience for a typical eBay buyer might be "he/she didn't wave their magic wand and have my package delivered to me instantly" or "they refused my offer" (on a listing that did not have a best offer).

When eBay comes up with another one of their "great" ideas it rarely ends well for a seller.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Wed Sep 28 15:29:51 2022

@RL15

What I said is true.  We aren't discussing what may or may not have happened 6 months ago.  I know for some, just making is seem that what I've said is incorrect is what they desire.  But I'm not wrong, this thread and my comments are SPECIFICALLY about the Fall Seller Update on Ebay.  Nothing more.  The article BTW is also about the Fall Seller Update.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: BobNJ This user has validated their user name.

Wed Sep 28 16:51:58 2022

@Marie

The auto feedback is missing g from both of my eBay accounts, not just one. It was previously enabled on both accounts and both disappeared at the same time.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: RL15 This user has validated their user name.

Wed Sep 28 18:26:57 2022

@Marie, the information I was referring to is on ebay as part of the 2022 Fall Seller Update.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: GetAGrip This user has validated their user name.

Wed Sep 28 18:34:37 2022

I haven't left feedback for anyone in five years. Why should I spin my wheels and have the seller give Greedbay a call and have it removed. Not going to start leaving any now.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Wed Sep 28 19:36:00 2022

@RL15

March would have been the Spring Seller Update.  I think you have the Recap page for 2022 Updates confused with the Fall Seller Update.  The recap page simply notes changes that have happened this year and in what months.  They didn't wait until September to announce a change that happened in March.

https://www.ebay.com/sellercenter/resources/seller-updat
es/timeline

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Wed Sep 28 19:37:19 2022

@BobNJ

IDK what is happening with your accounts.  Seems to me that you need to report the issue to Ebay.  I can only share with you what I see on my own account and I don't have this issue.  I do hope however that you get your issue worked out in short order.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: pace306 This user has validated their user name.

Wed Sep 28 20:22:16 2022

It could have been the Titanic, instead it was the Morro Castle

The feedback changes (such as they are) are not worth very much as they only remind people to "try and work it out" before leaving that neg - but in the end its very little - the ship still sinks.

Instead of getting Sleepy Griff (whos supposed to be in charge of these things) to get a team together to right the wrongs - they let him sleep and send a REMINDER ... geez (no wonder eBay stock went down AGAIN)

Category changes???? helps eBay not sellers - its MORE data they can sell - but whats the difference if you dont pay the VIG so you can be seen? Paying the promo VIG > fixed usless item details.

New overseas blah blah blah - like many others I havent sold overseas in ages - so what will the difference be?

eBay (and Im looking SQUARELY at YOU VERO) insures that brands that dont want to be sold overseas (not their issue once they sold the items (First sale doctrine)) arent - even with the new and improved super duper Global Shipping - even though the US isnt party to any of these sales territory treaties. But dont expect eBay to defend a seller or even care. As long as the companies "pay up", all will be fine.

The unsinkable ship didnt sink (yet?) - stock is at $38 (a full 1/2 of its high) but moves like this wont solve it.

No buyer or seller is coming back to eBay cause of moves like this. Jaime et al are not bold or brave .... just SLEEPY (and crooked)

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: Nothingnewecrater This user has validated their user name.

Thu Sep 29 00:38:36 2022

Feedback is so yesterday's news. They need to get rid of it. It doesn't do anyone any good.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: smallstuff This user has validated their user name.

Thu Sep 29 01:18:42 2022

I spent some time trying to figure out what the impact of  the ''New eBay International Shipping service'' will be.  I've become accustomed to using Pirate Ship to offer international customers lower fees on packages below four pounds and less than $400 in value.  If eBay is really going to reduce the fees and shipping cost, that could be a good thing.  I can't wait for the discussions of this feature.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Thu Sep 29 01:45:37 2022

@smallstuff
I've used Standard International shipping since it came out and I like it.  And it is cheaper.  So I this new version is likely to be as good as or better.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

This user has validated their user name. by: Marie

Thu Sep 29 02:08:23 2022

In regards to Feedback reminders for buyers.  I really dislike this part.  Ebay use to do this and it was problematic for some sellers.  Buyers can get really upset over the smallest things and some buyers really did not like being reminded to leave FB in a voluntary system.  For some it made them feel it was more mandatory than voluntary.

I hope sellers can make this very clear to ebay and they stop doing this very soon.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: Snapped This user has validated their user name.

Thu Sep 29 04:01:43 2022

“ We're eager to see if sellers think that will have a positive, negative, or neutral impact on their feedback.”

Right.  Although not apparently “eager” enough to ask them FIRST, before “launching” it.  Or “eager” enough to heed the “noise” that arose the LAST time you twiddled with the Feedback Process or injected doubt with incessant ‘reminders’ about buyer protections available.  

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: pace306 This user has validated their user name.

Thu Sep 29 09:27:18 2022

As far as feedback goes (part 2)

eBay STILL obviously doesn't "get it".

Feedback stopped being of any value when it became a 1 way (hurt the seller) system.

Justice, fairness, duty (what ever you want to call it) only work when things are applied evenly and to both sides. Letting only 1 side run amok - and against the very people you rely on to supply the goods that you make money on - makes ZERO sense (not that eBay has any).

You don't "shoot" your supplier (over and over and over) and expect that NOTHING will happen.

eBay told me ages ago that they %101 categorically refuse to get in between buyers and sellers aka be babysitters - and I can understand that and even appreciate that position. But if you are going to take that position - then you MUST be able to see both sides of the story!

"Me and 5 friends" could tank ANY seller "so to speak". Just buy a few items and give them negatives OR do chargebacks and BOOM - they are history. Is that really fair? Is there NO ONE in eBay with 1 shred of decency/humanity left? (Well I guess not if you send in the goon squad to hurt or possibly even kill 2 people that run a website that publish words you dont like).

Lets NOT speak of the devil aka "Seller Protection" as there is NONE in todays eBay (despite the various people hired to do that job).

Sometimes - reminding the buyer about feedback, opens a "pandoras box" (can I get Vero'd for that like "Velcro" ??). It reminds them that the item wasn't %1000 exactly what they wanted, or that the item didn't do "X" (even though it wasn't supposed to), or that you simply couldn't return it after 30 days because you didn't need it anymore and the seller said NO (aka we don't rent things).

Then you get the negative and ZERO help from the useless overseas "CS agents". And "Head of seller Protection aka Jim Griffin is no where to be found (as usual). (Though if you look, I'm sure hes next door "fressing" at Walkers.

Too little, too late to be meaningful to most - but at least - it wasn't as bad as it could have been.

Perminate Link for eBay Fall Seller Update 2022 Includes Feedback and UA Changes   eBay Fall Seller Update 2022 Includes Feedback and UA Changes

by: spooky This user has validated their user name.

Thu Sep 29 09:42:26 2022

I hope they go from 12 photos to 24 photos maximum per listing as that can be very helpful at times

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