Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed May 11 2022 20:06:52

eBay Puts Out Another Call for Customer Service Gig Workers

By: Ina Steiner

Sponsored Link

eBay put out another call for sellers to sign on as customer service gig workers, inviting them to get paid for helping other sellers find answers.

We first wrote about the program in 2020 when eBay launched the program in the UK and again in 2021 when it launched in the US.

A reader forwarded the email they received today:

Subject: Get paid to help other eBay sellers
Be an eBay expert 

Become an eBay Seller Expert with Limitless and you can earn cash by helping other sellers thrive.  

We've partnered with the platform Limitless to make it easy to become an eBay pro. Earn up to $1.20 every time you help a seller, and get a $10 credit for becoming an expert. Just register with Limitless and you'll learn how to share tips and tricks in no time.

Thanks for being part of the eBay community.

The EcommerceBytes reader was clearly underwhelmed, writing, "Up to $1.20? Be still my beating heart????"

But what is it really like to act as a customer-service gig worker for eBay? Its partner Limitless interviewed one for its blog in April. 

While the seller said she learns and improves her skills when helping others as an eBay Expert, she said, "The best thing is receiving genuine gratitude from the people that you provide support to. It feels really positive to help someone solve a problem. Every question is different, which keeps you on your toes too. Just when you think you know all there is to know, a question will pop up that you have to do a bit more research into. It keeps things interesting!"

Unfortunately the interview didn't cover how much she earned in a typical hour. But clearly she's not expecting to make a living from the earnings. "My Expert earnings are going to be my Christmas fund," she said. (See the interview on LimitlessTech.com.)

seller on the eBay boards reminded colleagues that if eBay or Limitless were paying sellers, they would require a social security number from the seller and would be required to send a 1099-NEC to report the payments to tax authorities.

Ironically some sellers on the discussion board thread had difficulties accessing the Limitless website, and people jumped in and offered assistance - for free.



Comments (18) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: johnny This user has validated their user name.

Wed May 11 23:10:33 2022

Help?  God help those morons who run eBay. I need a simple method to sell new items in my garage. NOT SOME ROCKET SCIENCE!

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

This user has validated their user name. by: The End

Thu May 12 04:03:10 2022

Ebay gets the WRECKING BALL ! ! ! !
Get us a venue !

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: GetAGrip This user has validated their user name.

Thu May 12 05:33:27 2022

Oh great more " I know it all " clowns that know nothing.

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: Snapped This user has validated their user name.

Thu May 12 06:37:48 2022

It is an established fact that eBay doesn’t stand behind their OWN ‘advice’, even when it isn’t generically script read.

If something goes sour as a result of being ‘helped’ by a fellow competitor, can you just imagine how fast eBay will become invisible so to shun any liability for it?

Meanwhile, potential knights in shining armor can practice their speed reading of a particularly well used ‘solution’ so to maximize their generous compensation - “clear your cache and cookies”.  Repeat.

And don’t be razzin’ on that generous compensation package.  You can probably get them to design some cool cartooney-like ‘badge’ you can display f you make enough “noise”.  Plus it will take something like 500 calls or so before you trigger a 1099 for it - unless you charge sales tax too….

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by: Alfacar This user has validated their user name.

Thu May 12 06:47:17 2022

Oh. So it is important for workers to get you off the back as quickly as possible. Quantity  not quality matters.

Who is COOLECTIONS? He attacks and reports to mod everyone on the boards and prevent people from having meaningful conversations. Would that also count as „helping sellers” - the number of times you attack seller for being puzzled etc?  

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by: airbrake This user has validated their user name.

Thu May 12 07:53:42 2022

I say until Ebay decides to protect their Sellers, as they are Corporately required to do, no help - no nothin'. Up to $1.20? That's not even chicken-feed. Ebay, if you want help, pony up and stop doing everything on the cheap. You can start by fixing ALL of the bugs in your glichy software & platform (Hire a real IT Department), bring back customer service, stop lying and keep your promises. In addition, stop making announcements about the changes in the "service" that have so much legalize in them one has to bring Clarence Darrow back from the dead to understand them.

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by: Shanna This user has validated their user name.

Thu May 12 10:33:06 2022

Isn't eBay headquartered in California? Isn't gig work banned in California?

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This user has validated their user name. by: iheartjacksparrow

Thu May 12 11:14:48 2022

When brick and mortar stores are offering up to $40 an hour for employees, how does eBay expect to get anyone to work for them for $1.20?  

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by: Bird Mad This user has validated their user name.

Thu May 12 12:17:45 2022

The "Earn up to $1.20 every time you help a seller" doesn't give any guarantee of reasonable payment. What is the lower limit and how to you define successfully helping a seller?

If the "problem" can't be solved or the seller wants something unreasonable is the payment $0?

To make $20 per hour, you would have to successfully help 16.7 sellers an hour.  That's 3.6 minutes per issue, start to finish. It could take that long just for the seller to type a reply.

Is the "$10 credit for becoming an expert" a one time achievement? Seriously?

What were ebay's profits last quarter? They could spend a bit on support.

I'm amazed I have gotten any help in the past if they pay so poorly. One trick I find helps is to write out everything I need first in a separate document then copy/paste when I have support online. Last time I was limited in number of characters so I was able to paste the remainder in a second reply.  

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: CBW This user has validated their user name.

Thu May 12 12:56:16 2022

Up to $1.20 every time you help someone. LOL. That will not get the best sellers helping you.

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

This user has validated their user name. by: The End

Thu May 12 15:50:33 2022

Ebay is in 2018 territory....
Masks will drop down in front of you, put them on....
remember your seat cushion is a flotation device.....
remember where the exit doors are.....

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: ebayout This user has validated their user name.

Thu May 12 16:14:25 2022

$1.20 is simply a rebate of fees.
Let's go back to 10% FLAT fees on sale price ONLY and see sales increase 30%.
ebay can't see the forest for the trees.

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: AddyUp This user has validated their user name.

Thu May 12 17:37:01 2022

As I understand it you will only get your "up to $1.20" if your effort gets marked as the solution. If twenty others put forward suggestions you obviously have a very slim chance.

In fact the only way would be to get all your mates to ask questions then mark yours as the solution. But I suspect any "expert" picking up more than a couple of dollars would be flagged as a bit suspicious.

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by: ShortSeller This user has validated their user name.

Fri May 13 15:16:08 2022

Welcome to ebay. Contractors desiring no benefits or job security or residents of New Dehli or Manilla need only apply.

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by: lancecorp This user has validated their user name.

Fri May 13 16:49:31 2022

I helped other sellers for years and enjoyed it without any type of compensation and others helped me learn the ropes. We had a great group until a few like Cool and Tool started questioning everything we said. I've maintained friendships with many of those I helped.

Coolelections is a very, very small time seller who doesn't claim his sales but I think he gets his rocks off instigating others and don't see him leaving anytime soon.

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by: DogPatch This user has validated their user name.

Sun May 15 15:27:10 2022

None of eBay's harebrained ideas surprise me. In another life, I dealt with companies in several states. Always, and I mean always, the CA companies applied versions of twisted logic that defied any reason.  If eBay would move to a grounded state with grounded employees, their destiny would surely improve.  

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by: Alfacar This user has validated their user name.

Mon May 16 08:58:16 2022

Posted here in this thread on May 12 and that was when I got my last sale in booming per Ebay category. 4 days no sales does it have anything to do with my post here or recent roll out or falsely claimed SNAD returns?

Perminate Link for eBay Puts Out Another Call for Customer Service Gig Workers   eBay Puts Out Another Call for Customer Service Gig Workers

by: plcombs This user has validated their user name.

Wed May 18 11:48:54 2022

Just a cost-cutting measure, asking folks to basically work for FREE is hardly a NEW idea, Abe Lincoln signed the Emancipation Proclamation a century and a half ago, eBay never got the Memo.



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