|Mon Jan 24 2022 19:41:24|
Have You Ever Encountered This Little Heard of eBay Fee?
By: Ina Steiner
A seller on the eBay discussion boards asked on Saturday, "Anyone heard of this?" and pasted the following text: "recovery of expenses for policy monitoring and enforcement."
It's not clear what prompted the seller's question, but those responding on the discussion thread seemed unfamiliar with the policy and were unsure when eBay had added it to the User Agreement.
We had brought the policy to EcommerceBytes readers' attention in a 2018 blog post
titled, "When Is the Last Time You Read the eBay User Agreement?" when we wrote: "eBay gives itself the right to charge you for the "recovery of expenses for policy monitoring and enforcement."
Here's the excerpt of the eBay User Agreement
that describes the policy (we underlined the relevant part):
"If we believe you are violating our policies prohibiting Offers to buy or sell outside of eBay, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a final value fee applicable to that item, even if the item does not sell."
We've heard from sellers who were charged a commission on an unconsummated transaction, which relates to the part about "selling outside of eBay" from the end of the excerpt above - see this example from November
But we have not heard from sellers who've said eBay charged them for its costs of "policy monitoring and enforcement."
Let us know if you've encountered any surprise fees on eBay - or other marketplaces, for that matter.