Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Jan 15 2022 10:47:27

Is Facebook Sending a Message to eBay?

By: Ina Steiner

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eBay sellers rely heavily on Facebook, just as many businesses and individuals do. But a second problem has cropped up for sellers in recent weeks that has us wondering if there's something going on behind the scenes between the two entities.

We heard from a reader that the eBay for Business Facebook account has been throwing off strange messages when they attempt to contact eBay through the platform, a problem that has been happening for the past 3 days. 

That seller is not alone - others are discussing the problem in the comments section of a recent post on the page, with one seller including a screenshot of the strange message.

The EcommerceBytes reader called it very odd and wrote, "It's always been much easier to get help there but in the past 3 days all we are getting is a message that says "eBay for Business: Thank you for contacting us on our Social Media channel. We're here for you any time. You are entering a third-party application, therefore we recommend you do not share any personally identifiable or payment-related information. We will be with you shortly."

In responding to one seller who reported the problem in the comments section, an eBay for Business moderator said eBay had created a new account authentication process: 

"In order to verify your account ownership and grant us permission to access your account, please click this link and follow the steps. This is our new account authentication process, you'll no longer need to provide us with your email and zip code, and you'll be routed back to us once that's complete."

The moderator also said eBay was experiencing high queue volume via its social media channels, to which a desperate-sounding seller responded that they were also getting the new message and said, "I need to talk to you guys about a case. Clock is ticking."

The moderator did not explain why eBay for Business instituted a new account authentication process or what, if anything, it was doing to respond to the higher volume of customer service requests on its social media sites. 

Recently eBay addressed a different issue sellers were having after Facebook removed certain groups that had "eBay" in the title of their Facebook Groups. eBay said it was investigating the issue but confirmed it was not the result of any official eBay request. 

On January 6th, eBay updated its post to say it was working with Facebook "to improve the checks and balances, and to do everything possible to reduce the chance of this happening again. We also are reviewing our social media name & logo usage guidelines to be sure they are clear and easy to follow for all of our seller community."

Many people routinely complain they can only get customer service issues resolved through eBay for Business on Facebook rather than through eBay's own platform. But the recent issues show the risks of relying on a third-party platform - something eBay sellers can probably relate to all too well.



Comments (18) | Leave Comment | Permalink

Readers Comments

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

This user has validated their user name. by: The End

Sun Jan 16 02:32:25 2022

This all brings Google that much closer to opening a General Market Place.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

This user has validated their user name. by: The End

Sun Jan 16 02:34:37 2022

But if Google can't get its act together to make listing easy and UNcomplicated,
all bets are off.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Chicago48 This user has validated their user name.

Mon Jan 17 05:35:42 2022

The problem is that Facebook is so heavily used for everything, including messaging.  I won't use Facebooks at all.  My fam and friends are all over FB as their main communications tool.  NOPE won't do it!  The reason for using FB?  No money, no charges.  And try to close your FB account -- almost impossible.  They don't want you to leave so they put up guardrails.  Ebay is big enough to have it's own internal FB-type communications center.  
There used to be a Myspace.  Somebody should buy the brand and resurrect it.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Chicago48 This user has validated their user name.

Mon Jan 17 05:37:37 2022

This all brings Google that much closer to opening a General Market Place.
^^
Goog already tried the "shopping" market place.  I was on it and made some sales, but then they closed it.  Too complicated?  Too much traffic?  Too expensive?  I don't know, but it was working for me.  Goog should resurrect it's Goog+ to compete against FB.  They even shut the Goog+ because it was "too complicated"?  I dunno, but somebody needs to challenge FB.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: leavingNY This user has validated their user name.

Mon Jan 17 10:09:44 2022

I decided to get onto facebook a couple years back after resisting it for many years due to the fact that I own two businesses. A couple months into being on facebook, I went onto Ebay for business to discuss a problem with a buyer. Then Ebay blocked me from their facebook page. That is supposed to be a public forum. About a year later, and with the genocide that is going on in China, and facebook censoring/banning people who they don't like, I no longer will use Facebook, twitter, instagram, tic tok or any company that makes profit from the Chinese Communist Party. Anyone who uses these platforms are OK with the Chinese Communist Party and what they have done and are doing to the USA, who has turned China from a 3rd world country 20 years ago to one of the most powerful, modern country there is, thanks to all the products we and the world buy from them.  

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: gimac This user has validated their user name.

Mon Jan 17 10:14:17 2022

I remember Yahoo Auctions. Used to be good when it started.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: mazelgirl This user has validated their user name.

Mon Jan 17 11:05:18 2022

FB MP is a disaster.  It seems fine until you have some sort of problem and the problem is usually related to payouts.  If you're selling there just stop until they get it together.  The problem is when you have a problem there is limited to no actual people looking at your message.  

People keep talking about Google starting a platform to sell.  There is a lot to getting it right--jut having a lot of people on your site is not enough.  

Criticize eBay--they are far from perfect-- but they are way better than any of the other platforms in so many ways

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: JohnGermaine This user has validated their user name.

Mon Jan 17 12:10:47 2022

So glad to be on my way out the door with eBay. They have lost their way. It's been all downhill since NutMeg ran the asylum.  I've had enough of their shenanigans.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Nothingnewecrater This user has validated their user name.

Mon Jan 17 13:04:52 2022

EBay is only still good for some. Because it was the first at doing what it does. But they chased millions of buyers and sellers away every year they been up. I gave up after 23 years on there.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

This user has validated their user name. by: toolguy

Wed Jan 19 11:32:29 2022

I spend way too much time in Facebook jail

eBay needs to stay away from Facebook.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: johnny This user has validated their user name.

Thu Jan 20 00:14:43 2022

2022 and a new venture is necesaary. eBay is dead.  

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Whatever This user has validated their user name.

Thu Jan 20 15:18:29 2022

FBMP - really? no thanks - their a mess and NO c/s ever

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Sierra This user has validated their user name.

Thu Jan 20 23:14:12 2022

@JohnGermaine - I did GREAT on eBay when Meg was CEO! JD killed eBay and it was useless for his entire tenure. It's starting to improve again, just in time to be my retirement income. LOL!

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Sierra This user has validated their user name.

Thu Jan 20 23:16:45 2022

I liked FBMP ... until they made it almost impossible to NOT offer shipping. I want to use it like Craig's List ... for local sales only.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

This user has validated their user name. by: The End

Mon Jan 24 16:48:18 2022

JUST NOW : 4:30 January 24, 2022 :
Just saw on the History Channel :
Facebook had to SHUT DOWN an Ai experiment gone rogue.
The servers started talking TO EACH OTHER in their OWN language so humans could not understand them. They were making their own plans.
The researchers had to PULL THE PLUG and reprogram them to speak ONLY ENGLISH.
This is why Ai is evil. It's a Pandora's box that should NEVER have been opened.
God save us all.....

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

by: Sierra This user has validated their user name.

Mon Jan 24 17:33:05 2022

We interrupt this forum to remind you to never believe most of what you read on the internet.  

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

This user has validated their user name. by: The End

Mon Jan 24 20:47:15 2022

No. The FaceBook event is true.

Perminate Link for Is Facebook Sending a Message to eBay?   Is Facebook Sending a Message to eBay?

This user has validated their user name. by: The End

Mon Jan 24 20:49:38 2022

https://medium.com/geekculture/why-did-facebook-shut-down-artificial-i
ntelligence-5dede53ceded



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