|Fri Jan 7 2022 11:35:16|
Are Annual Payment Holds a New Reality for eBay Sellers?
By: Ina Steiner
A seller said eBay placed a hold on his payments for 5 days while it reviewed their account - and was told it's part of eBay Managed Payments policy.
The seller wrote on the eBay discussion boards
: "Once a year, sellers are going to have their accounts reviewed and payout held, until eBay completes a review that may take up to 5 days. During that time you can list, buy and sell just not get payments. I quote "there are no triggers, or nothing wrong with your account, this is just the new standard to safe guard our buyers and sellers on eBay."
Another seller compared it to PayPal practices, but with a difference, writing the following:
"We had security reviews when we used PayPal. But when PP did this, they froze ONE transaction while they did they random security check.
"I have asked many times WHY eBay does this and WHY do they have to hold ALL funds for 3-5 days. But I've never gotten an answer. I respect security checks and I support eBay doing them. But how they are going about it is like no other site does and I can't think of a valid reason why they need to do this. But because they do, we have to deal with it."
There are many reports of customer service reps telling a seller about a policy that may or may not be correct. What's concerning is that eBay didn't provide the original poster details about the hold (it's not clear what kind of notification they received, if any). That leaves sellers forced to guess about eBay practices and policies - which is especially concerning for policies impacting sellers' funds.