Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Jan 2 2022 08:37:57

Carvana Lists Cars on eBay but Why the Dismal Feedback?

By: Ina Steiner

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Carvana lists cars on eBay, but it kicked off the New Year with a dismal 75% positive feedback rating and poor Detailed Seller Ratings (only 3 stars for Communication, and 4 stars for Item as Described).

A reader tipped us off on Saturday and said he believed eBay resets Carvana's percentage ratings every month back to 100% - something we cannot confirm since we received his email on Saturday, and Carvana's feedback still stands at 75%.

However, there are signs of trouble beyond the grim feedback from eBay buyers. A few people in a thread on Reddit started 8 months ago said it appeared to them that Carvana was not updating their eBay listings after the cars sold elsewhere. 

In response to a buyer who wondered if buying a car from Carvana through eBay was legit, another poster on Reddit advised them to go directly through Carvana's own website. "Just double check that the car is available on the Carvana site before purchasing on eBay is all I'm really saying. Wouldn't be the first time they have sold an already sold car."

Another Redditer who weighed in on the thread 5 months ago had harsher words for the practice of what he characterized as "selling cars on their sites when they are already spoken for." 

On Saturday night when we checked Carvana's feedback on eBay, 8 out of 43 feedback were negative (and 4 were neutrals). Buying and bidding on eBay Motors is different from buying on the core marketplace, and it's unclear to us if the feedback was left for unconsummated or cancelled transactions.

"Sold something they didn't have," wrote one eBay buyer. "The cars they offer on eBay are not available," wrote another.

"Car was not even available, wrote a third. "They don't respond to message on eBay at all. I had to call the company to find out that they don't have it. They said it did not even show anywhere in their system. They have no explanations for anything. I hate to leave negative feedback because of positive dealings that I have had with the company other than on eBay, but maybe this will get their attention and they can fix these issues."

The EcommerceBytes reader who pointed us to the Carvana eBay feedback said they found it nearly impossible to sell anything on eBay these days even at bargain basement prices and said he believed it was related to a problem of trust on the marketplace.

While eBay Motors is different from eBay.com, would you survive on eBay with a 75% feedback rating? 

It's not the first time a seller has accused eBay of engaging in "feedback cleansing" for big brand sellers. Let us know if you see any accounts that exhibit strange behavior around feedback or anything else.



Comments (25) | Leave Comment | Permalink

Readers Comments

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: makrwv This user has validated their user name.

Sun Jan 2 09:15:22 2022

Carvana is not a reputable company, and I wouldn't buy anything from them via any venue. They're in trouble for selling cars without titles in Florida right now: https://www.autonews.com/retail/why-florida-threatening-suspend-carvan
as-dealer-license

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: stuck This user has validated their user name.

Sun Jan 2 11:52:43 2022

Carvana is not a legitimate company.  First it was Ugly Duckling, then it went bankrupt as Drive Time, and because E Garcia is a convicted fraud felon, E.Garcia put his son in charge of Carvana while he sold tens of thousands of shares of carvana daily.  They have title problems, they have no customer service.  Their only customer is people so desperate to own a car they will put up with misleading listings, title problems, questionable lending practices and a shabby warranty service all of which go back to the convicted fraud felon running the sham.  

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: 1st Armored Div. 1971-1973 This user has validated their user name.

Sun Jan 2 13:02:56 2022

Sounds like a used car dealership that never grew up after the 1960s.

State Attorney Generals have a particular dislike for used car dealers which is why I mentioned the 1960s because by 1970-80s they were cracking down big time and passing numerous laws to help protect the public from unscrupulous dealers. Sounds like they found a home on ebay.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: Shanna This user has validated their user name.

Sun Jan 2 13:36:33 2022

Why are they allowed to have their phone number in every photo stating "call us"? Are they not asking buyers to buy off eBay? Seems like eBay would have a problem with that, well, for normal sellers, not the chosen few.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: heyitcouldbeworse This user has validated their user name.

Sun Jan 2 21:48:56 2022

Carvana & ebay are a perfect match.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: pace306 This user has validated their user name.

Sun Jan 2 22:13:24 2022

I dont buy, I lease - but eBay is WELL KNOWN for protecting its beloveds.

Not the first time, not the last time.

Making sales (LOTS of sales) on eBay is simply about how much you pay them to be seen.

Pay them enough (platinum store)(promise them XXXX numbers of new eyeballs)(threaten to VERO them into oblivion if they DONT show you or do X) all these and more (like the FOOLS who love CPC) and they will do ANYTHING for you.

Rules are for CHUMPS aka small sellers, when you are a BIG seller - and Carvana (good, bad or indifferent) probably offered them BIG gross numbers so they could pad their Wall Street numbers. In return, eBay wipes the slate clean - when ever it starts to effect "business".

Are they any good? Dont know. Does it even matter? (no, cause money is money and eBay will lie down with anything to make coin) - so no one should be surprised - I know Im not.

We've seen this in the past - nothing NEW, nothing to see - move on. Just send Ionnie his CUT (like Tony S aka any good boss of the family) and move on.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: Bird Mad This user has validated their user name.

Mon Jan 3 02:34:39 2022

Just above the ebay listing number is "Report Item". If we are not allowed phone numbers in our listings, why can select companies? "Report Item", Report Category - Listing practices, Reason for Report - Avoiding eBay fees, Detailed Reason - Contact info in listings

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: stirringpassages This user has validated their user name.

Mon Jan 3 08:07:41 2022

I sell books on eBay, and, as far as I know an image of the book is required and must accompany the listing - but the big book sellers don't seem to have to post a picture of the book - or of anything at all it seemsl!!!  
One set of standards for the small seller and another for the big sellers!!!  

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: 4yourinfo This user has validated their user name.

Mon Jan 3 09:38:13 2022

I assume because of the the car shortage, their cars are selling quickly. They probably manually pull listings once a car sells elsewhere, and it worked up until the car shortage. Now with the shortage, cars are just flying off the lots. It would be a good idea not to waste your time on these platforms and go direct to the dealership. Unless, you just wanna complain... houses are the same they are listed for sale when they've been in contract.  

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: vintagejewelryrepair This user has validated their user name.

Mon Jan 3 10:11:02 2022

We bought a car through Carvana this past year.  We went through the actual Carvana website NOT Ebay.  We had a wonderful and impressive experience.  We sold them our old car for a very good price, and bought a great car that was exactly as described.  They delivered the car right to our door, we signed the paperwork at our house after a lengthy test drive.  We were allowed to return the car at any time for the next 30 days or 1,000 miles with no penalty.  They also took care of the paperwork for the taxes, title, and licensing.  I wouldn't hesitate to buy from them again.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

This user has validated their user name. by: iheartjacksparrow

Mon Jan 3 11:05:36 2022

Carvana is like a number of dealerships that cater to people with bad credit. And they charge as much interest as they can legally get away with. There's a used car dealership in the Los Angeles area called Repossess Auto Sales which is always advertising on the local TV stations. I love that name, and I assume that's what their business relies on: people who can't make their monthly payments and they get their cars repossessed.  

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: RightbrainWoman This user has validated their user name.

Mon Jan 3 14:09:39 2022

Perhaps the Carvana deal includes spiffy ads for buying autos and auto related on ebay. In the midst of a video I was watching, I was hit twice by a "buy anything auto related" eBay ad.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: mjr55 This user has validated their user name.

Tue Jan 4 03:13:11 2022

I mean this happens with all auto sellers on Ebay....they have cars listed lots of places at the same time and every car dealer has negs for having sold a car already when the buyer bought it on Ebay.

This isn't limited to Carvana.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

This user has validated their user name. by: Philo

Tue Jan 4 04:21:02 2022

https://www.ebay.com/fdbk/feedback_profile/carvana?filter=feedback_pag
e%3ARECEIVED_AS_SELLER

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

This user has validated their user name. by: Philo

Tue Jan 4 04:24:17 2022

Just as the article stated they had a feedback of 23 yesterday and 75%, today they are up to 88.5% and 28.  Looks like 5 negatives were removed.  Wish I had taken a screen shot of the pre-cleanse.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: ValueAddedResource This user has validated their user name.

Tue Jan 4 09:11:35 2022

@Philo

Check out this snapshot from the internet archive wayback machine to find that missing feedback. 😉

https://bit.ly/3pRkBcU

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: AddyUp This user has validated their user name.

Tue Jan 4 14:54:44 2022

Top-rated seller

Can some sellers just buy that rating from eBay?

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: Snapped This user has validated their user name.

Tue Jan 4 15:52:51 2022

TRS is a ‘designation’ assigned by eBay, according to eBay’s ‘assessment’.  It no longer has anything to do with what any buyers may believe.  And yes, like everything else eBay, it has a price.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

This user has validated their user name. by: Rexford

Wed Jan 5 07:01:08 2022

The rest of us would be booted from eBay if we did a fraction of what Carvana is doing.

This is one of the best examples that I have seen of eBay not being a level playing field.

Perminate Link for Carvana Lists Cars on eBay but Why the Dismal Feedback?   Carvana Lists Cars on eBay but Why the Dismal Feedback?

by: johnny This user has validated their user name.

Mon Jan 10 01:18:01 2022

carvana
27
85.2% Positive feedback

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