Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 26 2021 11:07:46

Will You Use This Multi Channel Fulfillment Service from eBay?

By: Ina Steiner

Sponsored Link

eBay is marketing a new service for sellers who want to have their items stored and fulfilled in the UK. "eBay fulfilment by Orange Connex" operates fulfillment centers in Leicester and Birmingham, and eBay said it launched the new service in response to growth in online shopping and SMB (small- and medium business) sellers looking to scale.

eBay UK is collaborating with global logistics firm, Orange Connex, to launch the service, which will enable sellers on eBay to offer next-day delivery, same-day handling, a fully tracked service, and late cut-off times to buyers. 

eBay said sellers who use the service will benefit from full seller protection for "delivery-related mishaps."

It's not clear if the new service is an expansion of an existing fulfillment service targeted at overseas merchants selling to UK shoppers, or if it's a brand new service.

If Orange Connex sounds familiar, it's because eBay offered a service through the company called SpeedPAK that helped sellers in China ship internationally. 

One of the intriguing things about the new service is that it's open to multi-channel orders. "Storage, packaging and shipping will be taken care of by eBay fulfillment by Orange Connex - on eBay, your online shop or on any other selling platforms."

eBay has already launched fulfillment services in Germany and China. 

On this page, eBay shares some information about the costs of using its new fulfillment program - let us know what you think and how it compares to the cost of self-fulfillment or other such services, including Amazon FBA.



Comments (22) | Leave Comment | Permalink

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by: Snapped This user has validated their user name.

Mon Jul 26 13:02:56 2021

“ eBay said sellers who use the service will benefit from full seller protection for "delivery-related mishaps."”

Anybody who reads this without erupting hysterically has no sense of humor.

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by: Silver Ice King This user has validated their user name.

Mon Jul 26 13:44:17 2021

Although it is not yet available in the US, there is no way in heck that I would trust Ebay or any of the companies they affiliate themselves with as every joint venture they have gotten involved with never operates the way it should have as once again it is all about squeezing every penny out of the sellers that they can.  Ebay wants to find ways to line their pockets without putting out any effort or money in order to do so.  Everything is always done on everybody's else dime which is why their site continues to stagnate or lose business while other companies have seen their stock price double or triple during this pandemic. Ebays stock price has done basically nothing at all, which shows the confidence the investing community has in Ebay as their only real assets are their broken down website and Walkers West.  They never cared to invest any of their money into tangible assets but used it to pay the outrageous annual bonuses and gold parachutes when their worthless executives left the company.

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by: toastedmutt This user has validated their user name.

Mon Jul 26 18:48:19 2021

Taking a wait and see what happens attitude here.

Given the rise in ecommerce sales throughout most of the world it  appears necessary that additional storage and shipping services be created to get products to buyers faster.

But will this service benefit the small mom and pop businesses?  

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by: ShortSeller This user has validated their user name.

Mon Jul 26 19:04:43 2021

Why on earth would anyone use a 3PL partnered with ebay rather than using a 3PL directly and cutting out ebay's cost add on? Muppets.

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This user has validated their user name. by: Rexford

Mon Jul 26 19:32:10 2021

No

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by: TomH This user has validated their user name.

Tue Jul 27 06:54:18 2021

lol....................................... NO!

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This user has validated their user name. by: Ric

Tue Jul 27 07:38:04 2021

I could no longer trust eBay to be a fair and honest business partner, so there is no way I would trust them or an affiliate company to possess, manage and ship my inventory.  

eBay views sellers as little more than pockets ripe for picking, so trusting them is simply out of the question.

Until such time as the company is run by individuals who actually have/had experience selling on the platform, there is no way I would return to selling there.

The company needs to be streamlined, management positions eliminated, customer service improved, technology upgraded including a functional search engine, fees significantly reduced and their image restored.  

None of that will be accomplished by Wall Street executives who's only interest is playing the stock market game.  Management is too focused on Wall Street, and has lost sight of Main Street where the marketplace business actually occurs.

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by: Kiramis This user has validated their user name.

Tue Jul 27 12:11:08 2021

"Why on earth would anyone use a 3PL partnered with ebay rather than using a 3PL directly and cutting out ebay's cost add on?"

Well, I think the idea is that a big marketplace like Ebay can generate enough volume to reduce the cost (more scale and better rates from shippers) and thus Ebay can make some money on the fees while still offering better rates.  

They were working on this in the US a while ago, but I guess they weren't able to pull that off here and thus abandoned the idea at least temporarily because it wasn't going to work out that way.  If they can get decent rates in the US I would consider trying it especially if USPS goes through with their plan to slow first class package shipments.  

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by: Kiramis This user has validated their user name.

Tue Jul 27 12:12:05 2021

Plus there could be some potential for combined shipping which would save money.  

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by: I Must be Crazy This user has validated their user name.

Tue Jul 27 13:11:04 2021

I wouldn't trust it to even work so I will pass. In reality, I think eBay has missed the boat on anything like this.

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by: pace306 This user has validated their user name.

Tue Jul 27 13:30:09 2021

What would be the benefit?

A) eBay would want a cut
B) 3rd party co would want a cut
C) no control over shipping costs
D) possible fee for storage
E) there is not and never will be “seller protection “ for anything on eBay


Shall I go on?

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by: Done Deal Sam This user has validated their user name.

Tue Jul 27 22:27:26 2021

No certainly not.

and Hats off to ''David and Ina Steiner''. Keep up the good work.

They are doing a great thing by running this blog.

https://kfgo.com/2021/07/27/former-ebay-employee-gets-18-
months-in-prison-for-abominable-cyberstalking-campaign/

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This user has validated their user name. by: iheartjacksparrow

Wed Jul 28 10:39:23 2021

"eBay said sellers who use the service will benefit from full seller protection...."

Does anyone believe that?

The U.K. is about the size of California, so it would be easy to offer next day delivery. However, anything eBay is involved in usually ends in abject failure.

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by: AddyUp This user has validated their user name.

Wed Jul 28 12:56:49 2021

This is the first I've heard of this.

I wonder if there will be different charges for the places couriers usually charge extra for..........various islands and the Scottish highlands.

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by: AddyUp This user has validated their user name.

Wed Jul 28 16:28:53 2021

"The U.K. is about the size of California, so it would be easy to offer next day delivery."

That made me smile. Yes it would be easy if the country was flat and covered in four lane highways. As it is even Amazon fails when it comes to a reliable next day delivery.

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by: Paul W This user has validated their user name.

Thu Jul 29 00:16:30 2021

EBay keeps trying to separate sellers from buyers and with FBE (or whatever partner they choose) it's one more step in that direction.  I suggest that one of these days eBay will simply send you a QR code to affix to your package instead of a label so you will have no idea where or to whom it is going.
And no.  I won't be using conned x-out-of-your items.

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by: ebayout This user has validated their user name.

Thu Jul 29 02:23:08 2021

These fools could never scale to the size of Amazon, which means relying on Fedex and UPS for Next Day. That alone is cost prohibitive.

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by: theebayguy This user has validated their user name.

Thu Jul 29 02:46:13 2021

"What would be the benefit?"

You could hopefully semi-retire by sending your goods there, and let them do 90% of the work whilst you travel around in a campervan enjoying the rest of your life.
You may not make as much money but you would only doing less work.
If the numbers work I would do it but if cheaper I would go elsewhere.

Wouldnt want ALL my stuff on there as some don't sell well but maybe the top 20% could be there and when we want a holiday they would still be selling for us....What is needed is a way to close up shop in a selected way so Fulfilled items could still be sold whilst the not-so-great sellers that we hold ourselves were on holiday made.

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by: Chicago48 This user has validated their user name.

Thu Jul 29 04:14:06 2021

Hmmm....seems that Ebay tried this fulfillment step before; no?  Didn't they partner with UPS or someone else with fulfillment and it failed?

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by: Jono77 This user has validated their user name.

Thu Jul 29 06:22:18 2021

NO! eBay clearly wants to be Amazon.  

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