Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu July 15 2021 09:09:50

eBay Sellers Are Having Problems Listing Items

By: Ina Steiner

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eBay sellers began having problems listing items several days ago. A reader emailed this morning, "I have not been able to list yesterday or today (yet). I hit submit and it just goes into never ending circle routine..."

The eBay Technical Issues board has several threads where people are reporting similar issues.

On Tuesday, one seller said they were unable to list anything and were getting the red eBay error message, "Sorry, something went wrong. Please wait a moment and try again." 

Unable to call customer support because there was no phone number available, and writing that eBay's automated assistant was "useless," the seller asked, "How long is this going to continue??? A day of no business is a big loss for power sellers. Come on eBay give us answers, when is this going to be fixed?"

In response, a colleague said it had started happening to them on Monday.

"Eventually I found the fix in other feeds about this problem. eBay is no longer accepting a Condition value of "-" so I need to select a Condition value of "New" or "Used" to get past the error message."

There was no acknowledgement or response on the thread from eBay moderators.

Let us know if you had problems and when they started, and if the condition field workaround works for you.



Comments (8) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Sellers Are Having Problems Listing Items   eBay Sellers Are Having Problems Listing Items

This user has validated their user name. by: Ric

Thu Jul 15 17:31:55 2021

eBay customer service agents are probably too busy placing and then cancelling orders so as to steal revenue from sellers.  As a result, they have zero time to be bothered with taking phone calls about their perpetually broken web site, answering seller complaints takes up time and does not make any money for eBay.

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by: mjr55 This user has validated their user name.

Fri Jul 16 01:13:15 2021

OK....so why won't the OP put used or new for their listing? Such easy fixes....

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by: angryllama This user has validated their user name.

Fri Jul 16 09:59:48 2021

mjr55  .... in the same vein.... why would eBay listing system EVER have accepted ANY LISTING that tried to SKIP OVER  grading the item as NEW or USED?  In the vast majority of my own listings even USED is broken down into Like New, Good, Acceptable.

These are among Bay's SADLY FEW good ideas.

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by: Dedloc This user has validated their user name.

Fri Jul 16 10:35:04 2021

Had the exact same issue with my listings for about 24 hours.  Ebay customer service was completely useless.  Contacted them via chat and on twitter and got zero answers.  Eventually I was able to find the solution (condition had to be set to 'used' for sports collectibles) to the issue on an industry message board discovered by other users who were having problems.  Pretty sad that we are doing ebays technical support for them.

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by: lancecorp This user has validated their user name.

Sat Jul 17 19:01:00 2021

Mercari has had problems this weekend. with listing also - error messages all weekend. You have to save as a draft and come back later to make them active.

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This user has validated their user name. by: cfrphoto

Sun Jul 18 13:20:15 2021

Postage stamps for collectors are offered as "Unused" or "Used". Item condition on eBay in the Stamps category were consistent until a few years ago when Item Condition was abruptly removed from the Stamps Category. Ebay could restore "Unused" and "Used" as item condition using ID values of 1500 and 3000. The item Specific "New" (ID value 1000) could only be applicable to stamps sold in shrink wrap, an uncommon occurrence. The consensus in the stamp collecting community is that shrink wrap will ruin stamp if not removed.

More nuanced Item Condition definitions would be possible in the stamps category if ID value 1500 was reserved for unused never hinged stamps and ID value 1750 applied to unused previously hinged stamps or stamps with gum defects. Additional item condition values could be added for unused and used damaged stamps. Because of complications, it was Agreed at the 2004 APS StampShow in Sacramento to support Item Condition values "Unused" and "Used" with gum condition, centering, and condition defects in the Condition Description. After dropping Item Condition, eBay recently required Item Specifics for "Quality" for gum condition, and "Grade" for centering, but the eBay filter values are inconsistent with values used by most Stamp Dealers. Meanwhile, the most important search terms, "Country", "Catalog Number", and "Item Condition" are not supported by search filters. While it is sometimes possible to use the category to narrow searches to a specific "Country" or "Item Condition". Otherwise, a text search must be used. Why muse buyers in the Stamps category be shown filters of little value and forced to use search, with inconsistent and unwanted redundant results, to find stamps by catalog number?

Sellers wishing to expose the Condition Description must label every stamp, unused or used, as "Used". Was it laziness or ignorance that resulted in the removal of Item Condition from the Stamps category?

Perminate Link for eBay Sellers Are Having Problems Listing Items   eBay Sellers Are Having Problems Listing Items

by: Whatever This user has validated their user name.

Mon Jul 19 10:41:14 2021

lance - are you using the desktop or the app?  I listed all weekend on Mercari - had great sales and never encountered a glitch - I'm on a desktop - curious how you list on Mercari

Perminate Link for eBay Sellers Are Having Problems Listing Items   eBay Sellers Are Having Problems Listing Items

by: lowpricevolumnseller This user has validated their user name.

Mon Jul 19 16:46:40 2021

This problem was fixed by eBay yesterday.



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