Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon May 10 2021 09:05:48

Should eBay Allow Regulators to Take Down Listings?

By: Ina Steiner

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The BBC is reporting that eBay will allow certain "regulators" to remove sellers' listings themselves, without consulting eBay,  if they believe the items are dangerous:

"Online seller eBay says it is handing regulators the power to take down dangerous listings without consulting the company.

"Officials will be able to remove items "where they have evidence of a risk to consumer safety", eBay said."

While eBay has not posted an announcement on the US or UK press page, it tweeted: "Today we're proud to announce the launch of the Regulatory Portal, to further our measures to protect consumers from unsafe and illegal listings on @ebay_UK" along with a link to the BBC article.

eBay has long worked with law enforcement and operates a portal with tools to help officials surveil and report listings - an excerpt from the current portal explains:

"Regulatory Portal eBay operates the Regulatory Portal to enable market surveillance, monitoring and law enforcement authorities to efficiently and effectively report non-compliant listings and securely request the removal of such listings. This site may only be used by market surveillance, monitoring and law enforcement authorities and third parties explicitly authorized by eBay."

It's a big leap to go from facilitating law enforcement's removal requests to actually allowing regulators to remove listings themselves.

eBay told the BBC the new policy was designed to speed up the removal of "illegal or unsafe items" and that only "selected, trusted authorities" would have access to the new tools. 

The lack of communication with sellers about the new practice is troubling - eBay did not announce the new policy on its Seller Announcement Board on the US or UK website.

As a result, there are unanswered questions about the new system:

- It's unclear if eBay will notify sellers in the event one of their listings is removed. 

- Are counterfeit goods like fake designer handbags included in the policy?

- The BBC uses the word "remove," but a tutorial for eBay's law enforcement portal defines "remove" as: "the listing will no longer be visible on the site." That means sellers could continue to pay fees for listings that are not visible to shoppers and never know it.

- It's unclear if eBay will provide sellers a way to appeal any actions regulators take on their listings.

- It's unclear the consequences in the event a regulator removes a listing in error. 

- Which regulators will be allowed to remove sellers' listings in which countries?

Let us know what you think as sellers (and buyers) on eBay. Do you welcome efforts like these to clean up the site? Has eBay notified you of the new policy?



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Readers Comments

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: ValueAddedResource This user has validated their user name.

Mon May 10 09:43:45 2021

I can tell you from experience that eBay's Global Asset Protection department/PROACT (partnering with retailers offensively against crime & theft) is a huge waste of time. It's the department where fraud and counterfeit reports are sent to languish in paper pushing limbo never to see the light of day again.

I reported a $160k+ triangulation fraud scheme operating on eBay using hacked/compromised accounts.  My complaint to my state attorney general's office was met with a response that the AG would forward it to the ''special department eBay has set up to work with law enforcement''.  That special department then immediately sent a boilerplate response to the AG's office saying ''we've reached out and addressed the concerns'' and that was good enough for a rubber stamp ''case closed.''

Even though the fraud continued for almost a year after that, I was never able to get any further response or assistance from PROACT.  The only assets they are there to protect are their own.

The department exists solely so eBay can say they ''make every effort'' to address concerns about fraud and fakes without any accountability for actually doing anything about those concerns.

I'm not entirely comfortable with the idea of giving government regulators free rein in these matters either, but given what I have seen of eBay's lack of willingness to take serious action themselves, it's not surprising that regulators may be looking to step in.

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

This user has validated their user name. by: Covid-20

Mon May 10 12:29:33 2021

Ebay.  hahahahaha
The laughs just keep coming.
Check THIS seller out who I had reported at least three times to the lead bottomed customer service personnel who are so eager to keep you safe within buying on their platform.

https://www.ebay.fr/itm/114801710601?ViewItem=&item=1
14801710601

Courtesy
of Google Translate:

๐—œ๐—ณ ๐˜†๐—ผ๐˜‚ ๐˜„๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—ฎ๐˜‚๐—ฐ๐˜๐—ถ๐—ผ๐—ป (๐˜„๐—ต๐—ถ๐—ฐ๐—ต ๐—œ ๐—ต๐—ผ๐—ฝ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐˜„๐—ถ๐—น๐—น) ๐—ฎ๐—ป๐—ฑ ๐˜„๐—ฎ๐—ป๐˜ ๐˜๐—ผ ๐—ฝ๐—ฎ๐˜† ๐—ฏ๐˜† ๐—ฃ๐—ฃ๐—”๐—Ÿ:
๐—–๐—ผ๐—ป๐—ป๐—ฒ๐—ฐ๐˜ ๐——๐—œ๐—ฅ๐—˜๐—–๐—ง๐—Ÿ๐—ฌ ๐˜๐—ผ ๐—ฃ๐—ฃ๐—”๐—Ÿ (๐—ฒ๐˜…๐—ฐ๐—น๐˜‚๐—ฑ๐—ถ๐—ป๐—ด ๐—˜๐—•๐—”๐—ฌ) ๐—ฎ๐—ป๐—ฑ ๐—ด๐—ผ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—ฆ๐—˜๐—ก๐—— ๐—บ๐—ผ๐—ป๐—ฒ๐˜† ๐˜๐—ผ ๐—ฎ ๐—น๐—ผ๐˜ƒ๐—ฒ๐—ฑ ๐—ผ๐—ป๐—ฒ ๐—ฎ๐˜ ๐—ฝ๐—บ.๐—บ๐—ผ๐—ป๐—ผ๐—ด๐—ฎ๐˜๐—ฎ๐—ฟ๐—ถ@๐—ณ๐—ฟ๐—ฒ๐—ฒ.๐—
ณ๐—ฟ:
๐—ถ๐˜'๐˜€ ๐—ณ๐—ฟ๐—ฒ๐—ฒ. ๐—ข๐˜๐—ต๐—ฒ๐—ฟ๐˜„๐—ถ๐˜€๐—ฒ, ๐—ฐ๐—ต๐—ฒ๐—ฐ๐—ธ ๐—ฝ๐—ผ๐˜€๐˜€๐—ถ๐—ฏ๐—น๐—ฒ.
๐— ๐—ผ๐—ป๐—ฑ๐—ถ๐—ฎ๐—น ๐—ฅ๐—ฒ๐—น๐—ฎ๐˜† ๐—ถ๐˜€ ๐—ฎ๐—น๐˜€๐—ผ ๐—ฝ๐—ผ๐˜€๐˜€๐—ถ๐—ฏ๐—น๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ๐—ฑ๐—ฎ๐—ฝ๐˜๐—ฒ๐—ฑ ๐—ณ๐—ฒ๐—ฒ๐˜€.

Meanwhile, this clown has relisted this item MORE than NINE times with his paraphrasing of virtual intent to guarantee a headache transaction.  
Despite my several reports, Ebay has continued to allow this seller to list with impunity.
''Thank you for reporting this!'':  ''We got this handled''  ''We are on it!''
These are MANAGERS I have spoken with!

As stated previous, Ebay is a petri-dish of corruption and foul play.  Selling OR buying on its platform will give you an ulcer tying to deal with the fallout of theft.

Ebay literally invites fraud in the form of an invitation scribed on linen stationary. Any retort on their behalf stating they are ''doing the best that they can'' is utter garbage. They are reptilian and simply cannot be trusted.  

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: 1 Angry Artist This user has validated their user name.

Mon May 10 19:52:53 2021

It is always a mistake to allow Big Government intrude into what are basically private transactions between a buyer and a seller.

One of the 7 Biggest Lies:   I'm from the Government and  I'm here to help you.

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: pace306 This user has validated their user name.

Mon May 10 20:03:29 2021

I'm not sure why this is a "stretch" / surprise to anyone.

eBays game here ISNT to protect anyone - its to prove to the government (whom ever they may be at the time) that THEY (eBay) are the good guys (once again) and that (like usual) its the big bad seller who is abusing eBays platform to sell harmful goods to innocent buyers.

No more, no less.

eBay isnt altruistic, they arent kind or considerate, what they are - are law breakers, who use the disguise of being a "good guy" to make it appear that they dont need oversight - sellers do.

And after all, eBay has been letting this kind of thing happening with VERO for ages. eBay may take the actual listing(s) down but its ordered to / told to / suggested to by brands - and sellers NEVER get the benefit of the doubt, the relevant laws are ignored and sellers are harmed.

On eBays side, money changes hands, the brands get special treatement (placement, the hidding of feedback) and more.

Makers who do this include: Marshall, Sony, Onkyo, Denon, Casio, Skullcandy, Cobra, Kenwood, Fossil and more.

Quid pro quo baby - its just business as usual

The now defunct verowatch,com had a complete list - but eBay was caught (with its hand in the cookie jar) and disbanded it. Theres a few other companies that used to have this authority as well - but eBay now mostly focuses on stealing money via Managed Payments as apposed to using VERO to do so.

Another day, another eBay con game.

BTW - so that no one cries ... Amazon does it too.

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: Snapped This user has validated their user name.

Tue May 11 07:19:07 2021

The question ought to be, why arenโ€™t the โ€˜regulatorsโ€™ looking at all the reasons โ€˜listedโ€™ that might justify taking down eBay?

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

This user has validated their user name. by: toolguy

Tue May 11 10:06:17 2021

Off Topic, eBay has my blood boiling again!

Buyer buys and then 3 hours later changes mind and wants a refund.

I accept, Mangled Payments is still processing the incoming payment yet has completed the refund??????

May 11, 2021 06:07:06
Refund for order number 09-07044-55328
Trulok Digital Countersink Gage 100 Degree .360-.560 Range Inspection Tool
---> Completed<--- Cancel ID:5240133071
-$119.57

May 11, 2021 02:24:56
Order for order number 09-07044-55328opens in a new window or tab
Trulok Digital Countersink Gage 100 Degree .360-.560 Range Inspection Tool
--->Processing<---
$119.27

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

This user has validated their user name. by: toolguy

Tue May 11 12:53:56 2021

Refund Requests

If you;re in Mangled Payments and a customer changes their mind it's best to wait until their payment clears before making a refund, otherwise eBay takes your cleared payments as payment for the refund and you are left with a possible negative balance. It's just more of eBay's shenanigans to hold your money as long as possible.

Once a cheerleader now a resistance fighter!

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

This user has validated their user name. by: toolguy

Tue May 11 14:17:34 2021

Mangled Payments vs Paypal

Paypal, I got my money in 5 seconds

Mangled Payments, I get my money in 5 days, if I'm LUCKY

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

This user has validated their user name. by: Rexford

Tue May 11 17:53:45 2021

I am not an enemy of the government and I think that society actually needs good working government  but it sounds to me like eBay is using the government for something that they do not wish to deal with.

Is this going to be akin to paralegals at big law firms hired by luxury brands to make the call on whether something is genuine or not. (Vero?)

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

This user has validated their user name. by: Bill

Wed May 12 00:17:31 2021

Toolguy,

That is why I will never sign up for mangled payments. They told me a few weeks ago I had until the 21st and I never have heard back from them. I will never evr sign up with them and I am making more money  on HipStamp. eBay is a dead dinosaur.  

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: Plain1 This user has validated their user name.

Thu May 13 01:28:20 2021

By allowing anyone outside of ebay management to do anything regarding sellers is just wrong. It goes against Free Enterprise. Outside sources shouldn't be allowed to do anything directly, This should go through ebay management and let ebay handle whatever has to be done. But just who decides what is "Dangerous" whatever that means? And just what qualifications do these outsiders have?
If this article was reported by the BBC, maybe it concerns only items on the UK website.
This is just one step closer to the infringement of Free Commerce, being free.

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: Jono77 This user has validated their user name.

Thu May 13 07:09:44 2021

I have reported one seller over 50 times for the sale of digital downloads on eBay.

They have listed hundreds of digital downloads for the last 2 years. When I ask eBay if I can do the exact same thing I am told NO and that the seller will be investigated but nothing ever happens.

eBay are incapable of acting on their own policies even when when constantly alerted. Every eBay agent I have spoken to is completely baffled as to how this seller is being allowed to continue selling digital downloads.

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: eastwestphoto This user has validated their user name.

Thu May 13 09:31:19 2021

I hope their a lot smarter than the automated program eBay uses, as eBay source code is badly written in JavaScript. So many glitches lately.  

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: spooky This user has validated their user name.

Thu May 13 10:34:58 2021

I have reported one of the biggest antiques sellers on eBay over 100 times for shill bidding. IT is hard to figure out accurately but eBay may have given them a warning a couple years ago as it briefly stopped but now there back doing it in every listing. This is a huge seller generating 10K fees a month so I am sure eBay wants to protect the criminal enterprise. Maybe Rhode Island law enforcement will take a closer look.

Perminate Link for Should eBay Allow Regulators to Take Down Listings?   Should eBay Allow Regulators to Take Down Listings?

by: beuler This user has validated their user name.

Fri May 14 07:52:34 2021

With a half dozen new payment processors at the table, ebay brought the wolves into the hen house. Apple doesnt like that, Google doesnt like this, once that door is opened, in come the the rest of the wolves. Feathers will fly, ebay has lost control of the farm.



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