Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Nov 23 2021 17:46:23

eBay CEO Uses LinkedIn to Talk to Sellers

By: Ina Steiner

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Sellers used to go to eBay's own website for messaging from the company and its executives. These days, they're better off looking on social media sites that are owned and operated by other companies. 

eBay CEO Jamie Iannone appears more comfortable communicating with sellers on a social media platform than on his own company's website. But do sellers know where to go to find messages from him and other executives and managers?

eBay has a Seller Announcement board where executives used to post frequently but is now typically reserved for more general messages, and it continues to offer discussion boards for sellers and buyers. But many sellers have learned to go to Facebook to keep up with news and interact with eBay staff. EcommerceBytes recently blogged about sellers who reported getting better customer service on the eBay for Business page on Facebook.

eBay CEO Iannone has his own favorite social media platform run by yet a different company: LinkedIn. The most recent example: today, he thanked sellers for their commitment, drive, and passion. 

He ended his post writing, "eBay sellers, I appreciate you! Thank you for everything you do, and all the ways you help make our community strong. Have a happy, healthy and safe holiday season."

But unless sellers are members of LinkedIn and are connected to or follow Jamie Iannone, they may have missed his message.

LinkedIn tends to be more popular among corporate users as opposed to small mom-and-pops and individual sellers. The lesson: if you want to ensure you receive all communications from eBay, follow the company and its executives on social media platforms (and continue to follow us). Better yet, eBay might consider communicating with sellers on traditional boards on its own website.



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Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

by: Snapped This user has validated their user name.

Tue Nov 23 20:02:11 2021

The man is completely clueless when it comes to anything on ‘his’ platform that doesn’t involve one of his pet projects intended to impress the gawkers on the street while sneaking ever more coins from Tiny Tim’s piggy bank.

Any attempt to ‘communicate’ issues, even at macro level, will be met with silent denial.  Or at best with an attempt to discredit the issue raised.

Any attempt to ‘appreciate’ sellers is disingenuous and insincere as long as their epic endemic failures in operations and customer service persist and their racketeering culture continues.  All the ‘hap hap happy holiday wishes’ in the world will never camouflage what they seek in their stockings - more revenue from ill gotten gains from your wallet.

The naughty list isn’t long enough to contain all the names from that ‘venue’ who deserve top ‘billing’.  No matter on which SM platform it may be posted.

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

This user has validated their user name. by: unsuck

Tue Nov 23 20:03:42 2021

- Apparently EBAY have learned nothing from StockX's blatant "appropriation" of billions of EBAY's GMV under Wenig's nose as eBay community reps continue to "encourage [users] to private message [eBay's] Facebook team"

FB/Meta's GMV/GMS are going to show MIND-BLOWING figures when they're (at some point) publicized.

Perhaps Jamie's hoping to have scuttled-off all EBAY's parts and pieces by then?

- "Jamie Iannone appears more comfortable communicating with sellers on a social media platform than on his own company's website."

Jamie's LinkedIn blathering is akin to politicians adopting a local dialect in order to posture as more relatable to their intended audience.

Iannone isn't "communicating" with sellers at all (as nearly everyone here is well aware), he's simply feigning "seller appreciation" on a safe platform (unlike Twitter, where Iannone doesn't have a presence at all) where there's virtually no risk of being called-out on his (obvious to anyone that follows EBAY's actual workings) horse-dookie.

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

This user has validated their user name. by: Rexford

Wed Nov 24 07:40:33 2021

My opinion is that he is on LinkedIn to pump up his own brand.  As we all know, there are much better ways to communicate with sellers.  I am on LinkedIn about every day and I have never seen an eBay seller post on the site.

He will likely also get a heavy response from his base of employee sycophants and his "what can you do for me" connections.  

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

by: Silver Ice King This user has validated their user name.

Wed Nov 24 22:57:00 2021

Starting to sound like Iannone is looking for a new job and using LinkedIn as his way of trying to show other potential employers who are not familiar with how poorly Ebay treats their true customers (Sellers) how he tries to reach out to their customers.   He must be getting desperate worrying about his job after having to announce publicly that Ebay is not only losing Sales Volumes but now also losing active buyers.  Ebay may be showing increased profits on reduced sales but everybody knows that is due to Mangled Payments which is not doing anywhere near as well profit wise as Wall Street had been previously led to believe it would be.  Reduced Sales equals reduced profits even for Mangled Payments.  I believe that Wenig had fooled everybody on the BOD and Wall Street that Ebay would not lose anywhere near as many sellers as they have when being forced to use Mangled Payments.

Mangled Payments has also lost additional business due to all of the glitches that keep happening, all of which make more money for Ebay of course, which makes it appear even more like Ebay is desperate to keep the money longer to try and increase the investment income from the withheld funds.  All Ebay had to do was use the backend software provided by Adyen and things would have gone so much smoother, but greed has gotten in the way from day 1 so they tried to create their own software using imcompetent programmers who are grossly underpaid and the end result shows it.

Looks like Iannone has finally realized that he is in way over his head and is now trying to do as so many other Ebay executives are doing and jump ship.  Personally I hope he is stuck there until Ebay winds up having to clean house and hire a completely new executive team as well as a new BOD so that he winds up having to miss a few paychecks while he tries to find another job to help make up for all the money that he has watched and assisted Ebay to steal from their Sellers during his tenure as the CEO.

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

by: Smallseller This user has validated their user name.

Thu Nov 25 12:12:53 2021

I do not use LinkedIn. Why would he use a social media platform that hardly any resellers use? Who in the world advised him to use a platform where his message will never be seen? If Ina had not reported on this, no one would ever know. How much more disconnected could he be with his sellers? Very bizarre public relations. Resellers use Facebook and Instagram for the most part.  

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

by: pace306 This user has validated their user name.

Thu Nov 25 13:29:16 2021

Congrats- Jamie did “something “ all while doing nothing

Nothing eBay has done in the last 5 years has done anything to help sellers.

Every bs speech or release eBay does is met with eye rolls - we all know it’s garbage

Happy thanksgiving to all my fellow sellers and coal to ebay

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

by: I Must be Crazy This user has validated their user name.

Thu Nov 25 14:37:14 2021

The only thing Jamie Iannone is selling is himself. LinkedIn is a professional networking site.

Now while there may be more sellers networking for new jobs (since we all know where eBay sales are headed) I doubt the majority he is "thanking" are on the site at all. I have never been on the site myself.

Unless, of course, he is only giving the appearance of proactively appreciating sellers. Common sense would dictate that if you wanted to reach your sellers, you can do it through your own platform.

Common sense; something sorely lacking at eBay. More evidence that Jamie Iannone is not qualified to run eBay.

Perminate Link for eBay CEO Uses LinkedIn to Talk to Sellers   eBay CEO Uses LinkedIn to Talk to Sellers

by: AB This user has validated their user name.

Mon Nov 29 10:24:36 2021

I don't see an issue with this, because lets be real, he probably has someone manage his social platforms for him anyway and this post was just intended as a very general message of positivity.  eBay could use more attention from those of us on LinkedIn anyway.  With that said, eBay should invest more in a variety of traditional forms of customer service so that people do feel more connected with eBay, particularly when CS is needed.



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