Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Nov 2 2021 10:59:37

PayPal Now Requires Online Verifiable Tracking Number

By: Ina Steiner

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PayPal is revising its Seller Protection program - it will now require sellers to provide an "online verifiable tracking number." 

The news was embedded in PayPal's announcement that it is updating its User Agreement:

"Revising PayPal's Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number."

PayPal currently requires sellers to provide "valid proof of shipment or delivery," it's the "online verifiable" that's new. Whether it's an actual change in how PayPal handles claims isn't clear - note that it states it is "clarifying" the online tracking requirement. 

Regardless, the challenge for sellers is significant: shipping carriers only retain tracking verification online for a limited time, while PayPal allows buyers to submit claims for 6 months.

For example, the USPS retains tracking for 4 months (or 2 years if sellers pay for signature-required).

Sellers do now have the option of paying an extra $2.10 to keep tracking for 6 months as part of the recent USPS Premium Tracking service (now called USPS Tracking Plus). But that's an impractical amount of money to pay for average orders.

The new PayPal policy goes into effect on December 10, 2021. Check out the PayPal Policy Updates page and let us know what you think of this change and the other changes PayPal is making.



Comments (7) | Leave Comment | Permalink

Readers Comments

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

by: COVID-19 This user has validated their user name.

Tue Nov 2 16:30:25 2021

Seems like these money transmitters and "venues" such as eBay are always thinking of new ways to make small sellers more and more vulnerable to buyer-run scams.

Maybe it's time to leave PukePal behind too. The younger generations already don't even use it. They prefer newer transmitters such as Chime, Ring, Ding or whatever else.

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

by: Michael in BC This user has validated their user name.

Tue Nov 2 18:13:22 2021

Like most sellers who deal in old postcards, many of which sell in the $8 to $50 apiece range, I just take a chance that regular lettermail will work, i.e. without tracking.  To ship anything from Canada to the US with tracking, costs around US $18, often more.  A buyer paying $10 for a postcard is not going to pay another $18 for shipping.  At some point, eBay and other venues will REQUIRE that anything sold on their sites must be trackable, irrespective of the selling price, as their vig on the higher shipping will boost the bottom line.  Cue another great exodus of ''small sellers'' (noise) heading for their own websites and selling at local shows.

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

This user has validated their user name. by: Rexford

Wed Nov 3 13:33:53 2021

PayPal just found a way to weasel out of protecting some sellers out of Seller Protection.  Another payments company sticking their nose where it doesn't belong.

I would like to see the fine print on this one.  Does the tracking info have to be provided at the time of shipment, or can it be provided once a case is opened?  We use Pirateship which keeps better records than some of these ecommerce sites.  We can export a report of every package you've ever sent but if we show this proof to PayPal and USPS no longer has a record of it will we be covered.

Yep, PayPal just created a Gotcha.

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

by: leavingNY This user has validated their user name.

Thu Nov 4 01:27:54 2021

And when the tracking shows the item was forwarded, Pay pal blames the seller and made me show/upload a letter from the USPS to prove delivery.  

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

by: Jono77 This user has validated their user name.

Thu Nov 4 06:32:30 2021

Is this new policy applicable to PayPal worldwide or just USA? Does any company provide an offline non verifiable tracking number? I thought they were all online.

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

by: frankie This user has validated their user name.

Thu Nov 4 10:35:51 2021

Here's what I have done in the past: Ship low-value items without tracking as most are being delivered without any problems. Should a problem arise and the customer opens a case right away, I'll simply reship the item and provide a tracking number.

Perminate Link for PayPal Now Requires Online Verifiable Tracking Number   PayPal Now Requires Online Verifiable Tracking Number

by: fusgeyer This user has validated their user name.

Fri Nov 5 12:37:42 2021

@Michael in BC, Buyers will pay $18 in shipping for a $10 item. I sell vintage sewing patterns on Etsy and buyers glady pay upwards of $25 in shipping (international from US) for patterns ranging $5 to $20 USD. It depends on how in demand your items are and what the buyer is willing to pay.

If I need something, and I can only get it in one or two places, then I will pay whatever shipping I need to pay. If I can find it almost everywhere and have the ability to shop around, I am less likely to pay for shipping.



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