Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Sept 30 2020 14:42:36

eBay Plots a Course to Modernize Its Marketplace

By: Ina Steiner

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eBay's Chief Product Officer said he is focused on modernizing the marketplace while leaning into what makes eBay unique as he builds the future of eBay. In a post on Wednesday, Pete Thompson followed the theme outlined by the company's new CEO Jamie Iannone who said in June his strategy was a "technology-led reimagination of eBay."

"Our focus is on becoming the seller platform of choice and building lifelong relationships with buyers, offering all our customers the best possible experience," Thompson wrote.

While the use of the term "innovative next-gen experiences" in the post's subtitle may recall a time when eBay touted innovation for the sake of innovation, Thompson emphasized how technology improvements would benefit the people who used the site.

"Our customers' experience is central to our evolution. Our goal is to foster connections between people over shared passions, with simpler experiences that are personalized to their interests, and with greater ease of entry for all users - both long-term and brand-new."

On Thompson's to-do list included the following:

- Fix essential customer needs;

- Make customers' lives easier;

- Help buyers and sellers navigate to what they want, "making their path through our marketplace as clear, simple and as frictionless as possible."

In a recent EcommerceBytes post about changes eBay was considering making to its Store offering, some sellers said they would rather the company fix what was broken on the site, while others said it was burdensome keeping up with eBay changes.

Thompson cited an example of a change eBay recently launched that did appear to be a much-needed improvement for sellers: vacation settings.

He also said eBay had completed hundreds of essential fixes this year. "Each one is small, but taken together, our community will begin to notice the flywheel between buyers and sellers accelerating."

It's too soon to know if eBay can accomplish its goal of improving the site or if it will simply launch change for the sake of change. But it's encouraging to see the Chief Product Officer remember why eBay exists in the first place: for the buyers and sellers who connect through the site.



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Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: thriftyone This user has validated their user name.

Wed Sep 30 15:03:25 2020

I will believe it when I see it....otherwise, just a bunch of hot air....

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: pace306 This user has validated their user name.

Wed Sep 30 15:17:33 2020

More lies

On Thompson's to-do list included the following:

- Fix essential customer needs;

- Make customers' lives easier;

Is buying something, keeping it for 3-4 weeks then returning an empty box that difficult on eBay - seems to be easy enough to today.

how are they going to make customers lives easier (who are eBays customers btw - buyers who pay nothing or sellers who pay all the fees?) ? Are they going to encourage ripping off sellers even more then they are doing now?

"Thompson cited an example of a change eBay recently launched that did appear to be a much-needed improvement for sellers: vacation settings."

If eBay would just BUD OUT of it all - then there would be no need to fix anything. All a seller needs to do is to go to their store settings and add vacation dates. Wallah! that simple .... what else is needed?

"Our goal is to foster connections between people over shared passions" ... unless you try and block communications, you try parse and reparse each word in it, hide buyers emails and find for buyers %99.9 of the time.

Hey Wall Street! Are you buying any of this horse manure?

The proof (of anything) is in the pudding. If eBay wants people to stop laughing at it and treat it like its a REAL ecommerce company - then step and make some meaningful changes - NOT this BS .....

stay out of returns, stay out of payments, stay out of manipulating listings - stay out, stand back and let sellers do their magic!

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: Shay This user has validated their user name.

Wed Sep 30 15:23:12 2020

The problem. with ebay is they still have that old format in place.  
Their shipping profiles are a nightmare.  Ebay should design a whole new layout and shut down for 48 hours and implement a the new website design and catch up with the times.  

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: angryllama This user has validated their user name.

Wed Sep 30 15:44:28 2020

As the kids now say ..... WCPGW

What Could Possibly Go Wrong.

My bet is on FUBAR    Don't forget that the First Derivative of Murphy's Law is .... MURPHY WAS AN OPTIMIST.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: The End

Wed Sep 30 16:00:10 2020

I don't want a "relationship".
I want a venue that knows it's place and doesn't exhibit Mission Creep.
That can never happen as the pool of "overseers' still needs to be thoroughly cleansed.
I want to : List my stuff, sell it, get paid (STRIPE ONLY), send it.
K.I.S.s.
Ebay needs DEconstruction....badly.....
My Stuff, My Rules.
I won't pay more than 5% take.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: RL15 This user has validated their user name.

Wed Sep 30 16:31:23 2020

just more blah blah blah

quit treating sellers like they are the enemy, then fix the site.



Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: ShortSeller This user has validated their user name.

Wed Sep 30 17:30:22 2020

Fixing bugs that have existed for years and adding basic features is not a technological revolution it's called doing your damn job.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: ebayout This user has validated their user name.

Wed Sep 30 17:37:18 2020

Gee.  maybe we don't need an algorithm to find toothpaste...
KISS...KISS...KISS
If you've got it...SHOW it.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: FeelingFroggy This user has validated their user name.

Wed Sep 30 18:28:55 2020

What makes Greedbay unique........HA HA HA HA Its just a computerized garage sale that people know they need to be really really careful what they buy. Like the old saying for sellers. " Never sell what you can't afford to lose" the buyers saying is " Don't spend more on something that is more likely to be junk"

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: leavingNY This user has validated their user name.

Wed Sep 30 18:32:58 2020

It is so stressful to sell on Ebay. Building my busininess only to have them steal from me. 18 years on Ebay, for the past three years they can't seem to even fix my account and keep stealing money from my account in the form of a fee for selling manager pro. I hve a premium store and get that for free. They have been charing me for the past three years. I phone them every few months for the past couple years, and have to go over it all with CS in another hour of frustrating overview. They issue me a credit then proceed to say it will be fixed, It never is, After numerous calls and emails, they do admit it is a bug on their part. I am lied to each and every time. Liars cannot be trusted. This is theft of my payment method and wire fraud.  

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: RKTOYS

Wed Sep 30 18:35:14 2020

Sigh.  As a developer, looking for work, it is really frustrating to read stories like this.  These companies are completely off the rails.  They barely have any awareness that something is wrong and absolutely no wherewithal to do anything about it.  They'll cast about aimless until the money runs out and collapse with no lessons learned.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: postbuster This user has validated their user name.

Wed Sep 30 18:49:02 2020

@ pace306

''Hey Wall Street! Are you buying any of this horse manure?''

You bet they are.
The shareholders are the ones who paid for it, and the sellers make it up for them in their ill-gotten dividends.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: Rexford

Wed Sep 30 19:36:46 2020

Who do eBay view as "their" customers? Sellers or sellers' customers. De ja vue....anyone remember disruptive innovation?

All said for Wall Street. More lipstick on the same old pig.

eBay will make money when their sellers make money. The wizards still haven't figured out that simple concept.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: DZT

Wed Sep 30 20:15:37 2020

I hope that their  '' New ''  plans to '' Moderanize '' the site will include new policies that specifically forbid them from sending employees to your house to terrorize you { & your family } if you say anything critical about the company.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: COVID-19 This user has validated their user name.

Wed Sep 30 20:17:06 2020

How about eBay stop kicking and stomping on sellers when they are down?  No?  

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: toolguy

Wed Sep 30 23:53:05 2020

What stands out to me loud and clear!

"Our focus is on becoming the seller platform of choice and building lifelong relationships with buyers, offering all our customers the best possible experience," Thompson wrote."

No mention of any "relationship" with sellers :-(

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: thebobman This user has validated their user name.

Thu Oct 1 00:12:17 2020

Imagine if enough sellers on ebay ganged up and kept buying enough stock where truly the sellers could start demanding how the company runs things.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: ox-mix This user has validated their user name.

Thu Oct 1 00:17:35 2020


"- Make customers' lives easier;"
How could you possibly make customers' lives any easier? Oh, you mean make it easier for customers to rip off sellers... okay, I got it now. It just took me a moment.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: Knottybay This user has validated their user name.

Thu Oct 1 00:46:15 2020

They seem to think that they have to compete with Amazon et.al. All they end up doing is competing with themselves, then slowly self destructing.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: cfrphoto

Thu Oct 1 00:46:26 2020

Mandatory item specifics in the Stamps category are a failure because they do nothing to improve search for potential buyers, who have difficulty finding the stamp they want. Every collectible stamp is different with huge variations in value based on condition. A few years ago, eBay removed Item Condition values "Unused" and "Used" making it difficult for sellers to populate the "item Condition" field at the top of the listing. Aside from not following accepted usage in the philatelic marketplace, eBay left out the most important item specific, "Catalog Number". Most stamp collectors in the United States use the Scott catalog numbering system. A search on catalog number often turns up irrelevant matches on extraneous numbers in titles or may return a list of motorcycle parts.

The eBay "one size fits all" mentality is not working in collectible categories where most items are unique, requiring individual descriptions. Sellers of lower priced stamps and collectible documents cannot take advantage of “Top Rated” Seller discounts because the cost of tracked shipping may exceed the value of the item.

If eBay continues along the path of attempting to make the Stamps category conform to a collectible coins marketing model, buyers are likely to slip away one-by-on to smaller, more specialized online marketplaces providing better support for stamps and paper collectibles sellers and better search experiences for buyers.

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